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2017 Bolt EV "Fully Charged" = 86 Miles?

5110 Views 32 Replies 11 Participants Last post by  JPT
Well, this is a first. I've had this 2017 Bolt EV for 2 years and have seen "Fully Charged" as 250 miles in the summer, and 180 miles in winter. I am just beginning to see these numbers fall-off to 86 miles on two recent "Fully Charged" cycles, with temperatures just above freezing. I will now schedule a service call to see what my dealer says. At this point it appears something is seriously amiss, and I plan to post on Chevy's attempt to understand/resolve this.
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Yeah, please keep us informed at what you learn and if they start talking about battery replacement can you find out if they replace ALL of them, or just the bad pack that contains the bad cell(s) .... assuming it's a battery issue of course. I think there is a lot of misinformation about what is really getting replaced floating around.
Uh, that ought to stand up in court. "Well your honor, the car has been telling me for days I couldn't drive far, so I thought I'd run it out on the highway to and sure enough it quit right when it said it would! GM's FAULT!"
You were much more eloquent than what I was thinking.
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I don't think anyone would dispute that something is wrong. And probably a warrantied issue. No one here, that should be allowed to log in, should be surprised at the stupidity that exists in every profession ...... and I'm going to throw this out there; especially car salespeople. Some people, and some are here, have no clue how stupid they are and are in full denial. 100% full denial. The car is broke. Things break. What has happened to the OP could easily happen to all of us. Our cars were made in Michigan. Have you been to Michigan? The U.P. ??? I have, and it's a miracle our failure rate is as low as it is.
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So would you drive this car down a busy highway at the assurance of this dealership that it is perfectly driveable? Either the battery is faulty, or the car is miscalculating SOC, range, or both. Either way I would be very hesitant to drive it.
I would experiment a bit. I don't think I'd put it on the freeway, but if I did I would stay in the right lane for sure .... might even be with one of those I D 10 T's who go below the posted limit on the freeway. But yes, I would drive it conservatively. I am not lawsuit happy like someone I won't mention. But I would take city streets and take it home. That's what I would do. Other's might escalate with management, call GM, call their local news affiliate and get a loaner and leave it there. But yes, I would drive it carefully, not race with it, not go to the #1 lane on the freeway and be somewhat responsible in my driving. I think both solutions are fine. The problem here is that this highlights the hidden secrets of dealership service that no one will talk about or acknowledge, here's some of the highlights:
1) Some of the techs are horrible.
2) Most of the service writers are horrible.
3) Dealerships want to see you something new and shiny and they lie. After you bought your car, they really don't care about you like you wish they did.
4) Sometimes the dealership as a whole, all the way into the rank and file have lied so much they actually believe their lies as truth.
5) Dealerships that say they have an EV tech, just might be .....dishonest.
6) Even GM doesn't know who's got an EV tech and who doesn't because one thing I know with 100% fact/certainty .... when tech leaves, dealerships take their time taking critical techs off their roster as far as GM is concerned.
7) Some service writers just make poor decisions. I make a few now and then ... daily it seems.
8) People need to get their heads out of their buttocks and realize things go south, it happens, try to not be a jerk.
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Thank you for THAT excellent recommendation! The reset efficiency is still a quite reasonable 3.9 mi/kWh, while this Bolt EV's "Fully Charged" range remains an abysmal 69 miles, down from the scary 86 that launched this thread. I wish the dealership could have made time for the "diagnose" element of this exercise inside of a week, but it is what it is. To be honest, for the first time as if I've run into the EV v ICE aspect of automobile sales at a large dealership. I don't think, as an EV driver, I'm somehow expecting better treatment than an ICE driver. I'm just surprised to feel I may be getting worse...
I drive my car in sub zero weather. I find with using the amenities that we paid for, I get between 2.5 mi/kWh and 2.8 when the temperature is close to or below freezing. I also drive half my commute on the Interstate and the other half on county highways. I have a comfortable range in the Bolt under these conditions around 150 miles. I see numbers all over the place with the GOM, never anywhere near your numbers, usually it is overly optimistic and close to 200 when I know 150 is the most I could get out of it. In the summer, I have frequently driven 240 miles with comfortable range to spare. The GOM always, in the summer tells me I am good for over 300 miles ..... also optimistic. YOUR car is broken. If you are comfortable driving it, enjoy it. It's under warranty and beyond adding stress to your life or stranding you on the road your plan of action is the same one I would use. I would drive it up as needed within the limitations it has presented itself. Since the GOM always lies, ALWAYS, it's pretty hard to know what your range really is. But the GOM should not be that far off.
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@legaldesign There's no consumer loyalty anymore, for those that are loyal they are in hospice, or headed there shortly. Equally, those selling products have transformed into a commodity price driven, no service, on to the next customer, last customer is not my next customer mentality. Retail has tried to push service again, and I see it at Best Buy and even Costco ..... I see people look at a price, for a product they are holding .... but they have their smartphone in their other hand and they are looking for the barcode so they can scan it into the Amazon App to price compare. And rightfully so, people want it for the lowest price and don't see any other picture, right or wrong. One of my best friends, for almost 30 years owns a chain of dealerships all with different flags. I visit him frequently, and the rotation of staff, including service techs is mind boggling. The way that industry treats their employee's is mind boggling. The service tech cares about what he can put on his time card for billable time. He cares about finding something 'else' wrong to fix and relaying that to the gatekeeper. The gatekeeper who gets a piece of the pie wants to sell you something or fix something in addition to what you came in for. That's the game. Warranty repair is not the game. That's not where the money is for them and that's why it's a double whammy for us. In my opinion, you're doing it all right, and coincidentally the way I would do it. There is of course more than one right answer here.
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ZoomZoom: That is one mighty sage "take" on a LOT more than a my under-the-weather Bolt EV. Thank you again for participating in this "forum." As it plays out, hopefully with a logical warrantee repair, I'll post the results in the hopes that others might be able to avoid this kind of aggravation.
Agreed, I was just adding some insight as to why the service writer won't care about you, opposed to the guy that walks up to him and wants to buy 4 new tires with all the trimmings that come with it.
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