Wow, that really sucks! Agreed that should have been caught before you took possession!
Did they offer you a loaner while the part is on order?
Did they offer you a loaner while the part is on order?
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2023 Bolt EUV Redline "Unable to Charge"
First post here.
So after waiting ~2.5 months for my 2023 Bolt EUV to be delivered AFTER it was "In-Transit," I picked it up. I got it home, and it won't charge. Tried multiple outlets at both 240v and 120v, same deal except it immediately blows the breaker when connected at 120v. This was using the Chevy supplied charger.
I took it to the local dealer (picked it up from another 60+ miles from home). They verified they cannot charge it. They "think" it's the connector port on the car. The part is "backordered," and they put "expedited" on the order.
My question for the group is, what does "expedited" mean here? Anyone else have this happen?
To say I'm disappointed, doesn't quite cut it. I wrote a check for $34.8k for a car I cannot use that was broken out of the box. This car should have never left the dealership.
So after waiting ~2.5 months for my 2023 Bolt EUV to be delivered AFTER it was "In-Transit," I picked it up. I got it home, and it won't charge. Tried multiple outlets at both 240v and 120v, same deal except it immediately blows the breaker when connected at 120v. This was using the Chevy supplied charger.
I took it to the local dealer (picked it up from another 60+ miles from home). They verified they cannot charge it. They "think" it's the connector port on the car. The part is "backordered," and they put "expedited" on the order.
My question for the group is, what does "expedited" mean here? Anyone else have this happen?
To say I'm disappointed, doesn't quite cut it. I wrote a check for $34.8k for a car I cannot use that was broken out of the box. This car should have never left the dealership.
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No offer of a loaner. I really don't need one since I have other vehicles, but if the current situation exists on Friday (one week) I might ask for one.Wow, that really sucks! Agreed that should have been caught before you took possession!
Did they offer you a loaner while the part is on order?
Agreed.To say I'm disappointed, doesn't quite cut it. I wrote a check for $34.8k for a car I cannot use that was broken out of the box. This car should have never left the dealership.
This is your opportunity to get on the phone with the concierge to voice your concern and ask for some goodwill in addition to seeing if they can expedite the repair.
I'd have the same conversation with the dealership.
Has anyone tried calling this EV Concierge service? Do they have the ability to do anything other than provide advice/instruction on the vehicle?Agreed.
This is your opportunity to get on the phone with the concierge to voice your concern and ask for some goodwill in addition to seeing if they can expedite the repair.
I'd have the same conversation with the dealership.
Just curious, have you tried to fast charge the car at a DCFC charge station?
No I did not try DC charging... I had the car less than 24 hours. I've just tried the J1772 port. I also assume that's what the dealer tried on their setup. DC charging would have been a good test though.Just curious, have you tried to fast charge the car at a DCFC charge station?
Also, and I'm afraid this is not good news, but it may serve to shorten your patience span so you can get some action out of the dealer/GM.I took it to the local dealer (picked it up from another 60+ miles from home). They verified they cannot charge it. They "think" it's the connector port on the car. The part is "backordered," and they put "expedited" on the order.
I had a "Cannot charge" issue with my 2021 Bolt. I took it to the dealer repeatedly, but the issue was never fixed. My issue was intermittent though, which is bad. Yours sounds steady, which is good.
The dealers are generally not allowed to change out parts unless there is a trouble code pointing to a specific part. Optionally the dealer can call a GM EV specialist who can point the dealer where to look next. Knowing what I know about dealing with my charging error, my suggestion would be to press the dealer to see if they contacted their GM EV specialist. If they don't have a trouble code, they could easily be guessing about the charge port. And if the next part they think is the culprit, and that part is on back order.... you see where I'm going.
To answer your question about how long Bolt parts are on order, that can vary, but some parts seem weighted to go to production cars in my experience, rather than be channeled as much as to the spare parts chain. You never know though.
Finally, if you haven't tried to fast charge while this error occurred, press the dealer to do so. There is a WORLD OF INFORMATION TO LEARN from trying to fast charge that can help pin down the issue.
See my above post.No I did not try DC charging... I had the car less than 24 hours. I've just tried the J1772 port. I also assume that's what the dealer tried on their setup. DC charging would have been a good test though.
Agreed, but I no longer have possession of the vehicle. I doubt my local chevy dealer has a DC charger, but who knows. Also, the car is down to 157 miles of range and the nearest DC charger I know of is about 40 miles away in Fort Worth. I think you see where I'm going here.See my above post.
I'm going to try this EV Concierge number tomorrow and see what happens.
Also, in Texas, if this takes more than 30 days, the car is eligible to be "lemoned" through the lemon law.To answer your question about how long Bolt parts are on order, that can vary, but Bolts seem to go to production cars in my experience, rather than be channeled as much as to the spare parts chain. You never know though.
Good to note. My car qualified for the California version of that law at some point. I never pursued it because of the excellent terms I had acquired the car (7-year, 0% loan, 24K, $355 /month). Could not possibly match it. You will want to be careful that you can get another car. Assuming you still want a Bolt. It really is a great car.Also, in Texas, if this takes more than 30 days, the car is eligible to be "lemoned" through the lemon law.
I made sure that my EUV was charging when I arrived at the dealer 75 miles away.
I have had my car about a week, and I've already tested L2 and DCFC charging, just as a matter of course. Closest EvGo DCFC was pretty close and I made sure to get at least 1KWh in so I could see if they charged my balance from the credit. Now down to $499.50. It's nice that they no longer charge $5 to start a session, my test charge with my Spark cost me $5.75 for 0.75 of juice.
Makes one wonder how the car was charged at the dealer or if they just looked at the state of charge and said that's good enough.
Good luck.
I have had my car about a week, and I've already tested L2 and DCFC charging, just as a matter of course. Closest EvGo DCFC was pretty close and I made sure to get at least 1KWh in so I could see if they charged my balance from the credit. Now down to $499.50. It's nice that they no longer charge $5 to start a session, my test charge with my Spark cost me $5.75 for 0.75 of juice.
Makes one wonder how the car was charged at the dealer or if they just looked at the state of charge and said that's good enough.
Good luck.
When I first connect the car via 240v, the green blinking light comes on and the car calculates a charge to full time, appearing like everything is OK. After 5 minutes the car goes to the "Unable to Charge" screen. Subsequent disconnects and reconnects go to the "Unable to Charge" screen immediately, unless the car sits for some time. Then the cycle repeats. The car does not accumulate any charge during the initial 5 minutes.@mnl119 Your dealer should have completed a pre-sale prep, diagnostics, and charging session. I believe GM requires this for EVs before being inventoried.
I suspect this "fooled" the dealer into thinking everything was OK.
I picked it up with 231 miles of charge. Full is 247. They probably thought it was close enough.I made sure that my EUV was charging when I arrived at the dealer 75 miles away.
I have had my car about a week, and I've already tested L2 and DCFC charging, just as a matter of course. Closest EvGo DCFC was pretty close and I made sure to get at least 1KWh in so I could see if they charged my balance from the credit. Now down to $499.50. It's nice that they no longer charge $5 to start a session, my test charge with my Spark cost me $5.75 for 0.75 of juice.
Makes one wonder how the car was charged at the dealer or if they just looked at the state of charge and said that's good enough.
Good luck.
Tried calling the concierge service. They were no help. I think they are there just to answer questions about how to use the vehicle.Has anyone tried calling this EV Concierge service? Do they have the ability to do anything other than provide advice/instruction on the vehicle?
So maybe this is an excuse for the dealer, but it could also be a learning experience for all "Predelivery Inspections"....The car does not accumulate any charge during the initial 5 minutes.
I suspect this "fooled" the dealer into thinking everything was OK.
To see if the car is actually taking a charge during this '5 minutes of limbo', couldn't they look at the car's display when powered up and see the charge rate?
"expedited" means the part is on a fast boat vs the slow boat. Gad forbid they spend an extra $10 to get it overnighted.
I'd try calling the Mother Ship again and ask for your case to be 'Escalated'. Ask to speak to their supervisor. Make them aware that this is 'Unacceptable'.
Take their loaner, ask for them to pay for the gas. Don't be nasty, just make them pay for 'someone's mistake'.
"This is unacceptable". Good luck,
The charge screen does not "see" an incoming charge. That is, it does not show the green electric bolt with say 10 KW next to it, but it does calculate the time to full before crapping out. The selling dealership just missed it. We're human beings, these things happen.So maybe this is an excuse for the dealer, but it could also be a learning experience for all "Predelivery Inspections".
To see if the car is actually taking a charge during this '5 minutes of limbo', couldn't they look at the car's display when powered up and see the charge rate?
Just got off the phone with the dealer... it's the on-board Drive Motor Battery Pack Charger, part number 24044152 superseded by 24045955. Basically the AC to DC converter to charge the battery. Backordered of course. This makes me feel better in that they actually diagnosed it down to this module. It would explain the behavior I saw and tells me nothing is wrong with my charge equipment.
As demonstrated by how long it actually took to get this car... I'm a patient person. I'm leaving town next week to visit my daughter, so not having a loaner is not a big deal, but if this goes on for several more weeks, it'll be a bummer and I'll escalate at that point.
That would suggest the car had been charged shortly before you picked it up. Ours was on the dealer lot within the same month it was produced, judging from the sticker on the car. It had 80 miles on the GOM. I assumed that that level of charge is how they send the cars out from factory. We asked the salesman to charge it up full because we had a 70 mile ride home. That required them to keep it overnight. If yours had a full charge on it, almost for sure it had gotten charged since leaving factory.I picked it up with 231 miles of charge. Full is 247. They probably thought it was close enough.
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