"early" 2019 LT Slate Grey Metallic
I got the exact same story from my usual dealer... I tried presenting them alot of evidence that to me, they were misunderstanding the issue. Then I call the EV Concierge for the first time and he confirmed to me that my car was eligible. He then called the dealer to set them straight. He came back and said the dealer insisted that I needed to get my battery first (-881) and then they could schedule me for the software update (-883) on the new battery!?Sigh... just got off the phone w/the closest dealer and they're claiming that despite me having a '19 and me telling them I received the email below that it's not available for my vehicle:
They claim it isn't open and it'll be available in the next 30 days, to which I responded, yes, I know about the next 30 days for '17 and '18 but I have '19. They also pointed me to the web site (Chevy Bolt EV & EUV Recall | Chevrolet) to which I read to them:
Nope, not good enough for them. So, I got nowhere.
I then called another dealer (actually closer to my home) and they said "no problem, we can't schedule it just yet but we can book you in 2 weeks, make sure to bring your car in under 80% charge". Simple as that. I'll let you know if things play out that well.
I'm seriously considering moving my business to this dealer. They were knowledgeable, willing to help and generally helpful over the phone. A nice change from "sorry can't help you".