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I finally got a call back today from my rep, whose name I did not catch. Of course the call came at possibly the worst time. I was riding a ski lift with the wind blowing about 30mph with sleet. I didn't really want to take off my glove and take the call but I think I got 90% of the info. Emphasized that the reprogram would not be done during the pandemic, that HR reserve would stay on. I also emphasized I was not interested in a rental, as I traded in a perfectly good ICE vehicle for the Bolt. I did not get the fix is imminent speech. Asked for straight trade to 2020 or buyout. I am pretty sure she said she would call again by Friday with an update but at that time my hood was really flapping against my phone.

One step closer?

2017 Bolt purchased CPO in CA in Sept 20
 

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I finally got a call back today from my rep, whose name I did not catch. Of course the call came at possibly the worst time. I was riding a ski lift with the wind blowing about 30mph with sleet. I didn't really want to take off my glove and take the call but I think I got 90% of the info. Emphasized that the reprogram would not be done during the pandemic, that HR reserve would stay on. I also emphasized I was not interested in a rental, as I traded in a perfectly good ICE vehicle for the Bolt. I did not get the fix is imminent speech. Asked for straight trade to 2020 or buyout. I am pretty sure she said she would call again by Friday with an update but at that time my hood was really flapping against my phone.

One step closer?

2017 Bolt purchased CPO in CA in Sept 20
Pretty much mirrors my call today, except I'm in MD. Said I'd get another update on Wed.
 

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I just started the process with the EV Concierge, have a case number, and was told I'd be called in a couple of days.

Not sure what I'll do if they offer something compelling, but I did a touchless test drive of a MY yesterday. I liked the smaller size of the Bolt, and the rear vision (window, not cameras) in the MY was terrible, but the seats were a lot better. The Bolt seats never bothered me that much, but my copilot hates them, and the MY was better for them.
 

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More likely they would just identify which packs are bad, or what VIN range is affected, and then release a software patch for the rest of the cars which returns the charge to 100%.
I could also see them including software that is smarter than just limiting the charge to 90%. Charge rates, temps, cell state - the computer has a lot of information that could tell it when a cell will go runaway BEFORE it goes runaway.

But I’m just guessing.
Pretty sure GM wants to make a software change that can detect a potential fire before it becomes an actual fire and alert the owner to take the car in for repair.

Whether it is possible based on what the actual problem is and what sensors are available is another question. Seems that Hyundai was unsuccessful in this respect, although that does not mean that it is not possible.
 

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Hi Everyone,

I qualified for the GM Buyback (California Lemon Law) on my 2017 Chevy Bolt.
Waiting for GM to provide to me a payout offer.

Hope all is well.
I am also waiting for an offer. I sent PDFs of all the requested document last week. I hope to have an offer by next week.
This afternoon I did a test drive of the Ford MACH-E. It had the large battery, 88 kWh of capacity. Mileage was disappointing. I only got 3 miles per kWh. In the Bolt on that path I would expect a minimum of 4. The ACC and lane centering worked well - above 40 mph. Probably not the replacement I am looking for.
 

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Got a callback today (at around 4 PM PST) from a woman from the California customer service team (name escapes me). She said she was assisting owners of Bolts affected by the battery recall. I told her I was interested in a buyback or swapping my '17 to a '21 with favorable terms (no extra money down, no extension of financing term, etc.). She then immediately offered a lease swap for a 2021 (she thought I was leasing my Bolt because the dealer entered the wrong code in their system); when I told her the car was financed through GM Financial, she said they could put me in a 2021, but we would have discuss the specific terms when the offer was formally made (she said "we're just having a conversation now"). She also said a fix would come "any day now"; when I asked her when, she didn't know. She also didn't seem to know about the Korean media reports that the problem had been identified as the cell separators. She said she would go over my request with her superiors and get back to me later this week or by next Monday at the latest. She would also be reaching out to my local dealer. Fingers crossed. Maybe they can put us all in new 2022 Bolt EVs this summerz since the starting price is less than the 2021 models.
 

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Interesting to see that some are actually getting call backs. I'm in MN and I have been calling them about every third day (They keep claiming my case has been prioritized) just to try to speak to a Supervisor or buyback specialist. If the fix is "imminent", perhaps they are just trying to run out the clock on those of us that are just pestering them.
 

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I called again yesterday and was also told my case was prioritized (I am in CA). At least no one said "a fix is imminent".

I used to really love my 2019 Bolt. But now I get in and the minimum miles stares at me: 159 miles min range. This is a huge problem in that one of the main reasons I bought the car was to drive 180 freeway miles to my company headquarters periodically ... without having to find a fast charging station in the middle of nowhere to charge. (Headquarters is in the SF Bay Area where my HOV Sticker let's me get into the carpool lane.). I haven't done the commute since the beginning of the pandemic ... but I certainly will again, maybe even this year.
 

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I checked the VIN for my 2019 (05/2019 manufacture date) and thankfully it does not seem to be impacted by this issue. Did you all receive some notification that you were impacted? I charge in my garage to 95% and want to make sure I don't have any issues. Perhaps lowering it to 85-90 might be prudent anyway.
 

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I checked the VIN for my 2019 (05/2019 manufacture date) and thankfully it does not seem to be impacted by this issue. Did you all receive some notification that you were impacted? I charge in my garage to 95% and want to make sure I don't have any issues. Perhaps lowering it to 85-90 might be prudent anyway.
Check the my chevrolet app or website. You can put in your VIN to check for recalls. Some 2019 models had packs made in Michigan which were not affected by the recall. Definitely limit your charge to 90% until you confirm one way or the other.
 

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Check the my chevrolet app or website. You can put in your VIN to check for recalls. Some 2019 models had packs made in Michigan which were not affected by the recall. Definitely limit your charge to 90% until you confirm one way or the other.
Thanks. I just checked the chevy recall site and nothing came up for my VIN so I must have made the Michigan cut. Thanks!
 

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I am also waiting for an offer. I sent PDFs of all the requested document last week. I hope to have an offer by next week.
This afternoon I did a test drive of the Ford MACH-E. It had the large battery, 88 kWh of capacity. Mileage was disappointing. I only got 3 miles per kWh. In the Bolt on that path I would expect a minimum of 4. The ACC and lane centering worked well - above 40 mph. Probably not the replacement I am looking for.
I have to think this is largely because the Mach-E is so much bigger and heavier. And the marketing is, look! 300+ miles range! which is just like putting a larger gas tank in an SUV.
 

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I have a 17 with 33k miles in Minnesota and contacted corporate last week about a buyback, battery replacement, or exchange for model with unaffected battery. I purchased used from a non-Chevy dealer. The associate took some info about mileage, purchase, financing and submitted a buyback request. I was denied without any specific explanation other than “a fix is imminent” and “there is nothing else wrong with the vehicle.” Just throwing this out as another data point.
In the case of our car, we would agree that outside the battery pack there's nothing else wrong with our vehicle. If they're about to replace our battery pack with a new one and they can do so within a reasonable period of time, we'd be delighted to accept that instead of a buyback offer that's likely to be disappointing.
 

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If you read the info on the car I drove, it was an AWD, which here says 270 miles. The sticker on the window said 280 miles. I have not found any 88kWh RWD in our area. If you do, please see what the window sticker says. I wonder if it is also increased.
Yup, AWD is lower range. If I was interested, range would be my primary driver, and that's what I was referring to in my OP.
 

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How long before people heard directly from a 'buyback specialist'? I've been in contact with someone from Chevrolet Customer Assistance (I'll leave out their name here) and have been told that my case is being considered by a buyback specialist for about two weeks now. I'm told that 'he' is swamped and considering the case. I've sent in all paperwork that they asked for. Starting to wonder if I'm getting the runaround, and they're just buying time.
 
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