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I contact the concierge a week ago, and again yesterday. No one has even contacted me about sending paperwork, let alone a buy back.
 

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It only took them 3 days to deny my request. I’ve had a few follow up conversations, and today received this message via email, which is more than they told me on the phone last week:

“A team of GM engineers has made substantial progress in identifying the root cause and potential remedies for this issue. They are in the process of validating state-of-the-art software that can diagnose potential issues early and restore 100% charge capability. A final remedy for this recall is anticipated for April 2021.”
 

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So they think they have some ingenious software fix that will tell them if there is a bad battery in the car? And then if there is, I have to go in yet again to get the battery replaced? Will this amazing software also alert me if me before my car bursts into flames?
 

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So they think they have some ingenious software fix that will tell them if there is a bad battery in the car? And then if there is, I have to go in yet again to get the battery replaced? Will this amazing software also alert me if me before my car bursts into flames?

One of my favorite quotes from the comments on the Eletrek news article:
33551
 

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It only took them 3 days to deny my request. I’ve had a few follow up conversations, and today received this message via email, which is more than they told me on the phone last week:

“A team of GM engineers has made substantial progress in identifying the root cause and potential remedies for this issue. They are in the process of validating state-of-the-art software that can diagnose potential issues early and restore 100% charge capability. A final remedy for this recall is anticipated for April 2021.”
What state are you in?
 

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I started the process with GM about 2 weeks ago. Had three conversations with the Customer service concierge who was assigned to my case. Then it was elevated to a GM repurchase coordinator. He has taken all the information again, contacted the dealer where i purchased it. I then got an email saying they were going to make and offer to repurchase the Bolt. I am supposed to have my offer letter on Monday or Tuesday. I know they are doing this state by state- and in the state I live in if a significant problem is not resolved after 30 days- then they have to make you whole by tading out the car or repurchasing. He has said nothing about any fixes coming and even if there were- this is still a process they have to follow.
 

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How long before people heard directly from a 'buyback specialist'? I've been in contact with someone from Chevrolet Customer Assistance (I'll leave out their name here) and have been told that my case is being considered by a buyback specialist for about two weeks now. I'm told that 'he' is swamped and considering the case. I've sent in all paperwork that they asked for. Starting to wonder if I'm getting the runaround, and they're just buying time.
We have a 2017 Bolt with approximately 46K mileage Bought new. I contacted GM 1/28/2021. Submitted requested paperwork. The agent called us faithfully every other day and kept us informed of the process. On 2/2/2021, she called and advised of the options: (1) Long-Term rental NO; (2) MSRP to MSRP YES; (3) repurchase NO. On 2/4/2021, she asked for the VIN of the vehicle we were interested in. We chose a 2021 Bolt. On 2/10/2021, we were advised we had to go to the dealership to “put our hands” on the vehicle and confirm it was the one we selected. On 2/12/2021, we reported back that we had done that. We were turned over to a Repurchase Coordinator. On 2/15/2021, he reached out and requested documents. Several emails later, he confirmed he had everything he needed to put the offer together (many of the documents we had to send more than once, then, he confirmed he already had them. (LOL). On 2/19/2021, we received the final repurchase offer and immediately signed and returned. He advised us that it would be about a week until we can pick up the new 2021 Bolt. I don’t want to jinx the offer, but, once it is complete, I will update the response.
 

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We have a 2017 Bolt with approximately 46K mileage Bought new. I contacted GM 1/28/2021. Submitted requested paperwork. The agent called us faithfully every other day and kept us informed of the process. On 2/2/2021, she called and advised of the options: (1) Long-Term rental NO; (2) MSRP to MSRP YES; (3) repurchase NO. On 2/4/2021, she asked for the VIN of the vehicle we were interested in. We chose a 2021 Bolt. On 2/10/2021, we were advised we had to go to the dealership to “put our hands” on the vehicle and confirm it was the one we selected. On 2/12/2021, we reported back that we had done that. We were turned over to a Repurchase Coordinator. On 2/15/2021, he reached out and requested documents. Several emails later, he confirmed he had everything he needed to put the offer together (many of the documents we had to send more than once, then, he confirmed he already had them. (LOL). On 2/19/2021, we received the final repurchase offer and immediately signed and returned. He advised us that it would be about a week until we can pick up the new 2021 Bolt. I don’t want to jinx the offer, but, once it is complete, I will update the response.
This in CA?
 

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How long before people heard directly from a 'buyback specialist'? I've been in contact with someone from Chevrolet Customer Assistance (I'll leave out their name here) and have been told that my case is being considered by a buyback specialist for about two weeks now. I'm told that 'he' is swamped and considering the case. I've sent in all paperwork that they asked for. Starting to wonder if I'm getting the runaround, and they're just buying time.
If them buying time while they consider a buyback earned me an offer of a new battery pack, I'd be fine with the wait. There are rumors now on this forum that Chevy will soon announce a "software fix," a-la the Hundai Kona, in an effort to avoid replacing battery packs unless the new software says it's needed. How GM will make that work with battery packs not likely equipped with the sensors needed to detect dendrite growth, separator membrane failure, etc., is beyond me, so I would suggest that a software fix from Chevy won't work any better than the failed attempt from Hyundai, and I hope they avoid repeating that mistake.
 

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My BuyBack person says I shouls get an offer by the middle of next week. I wonder if the "April Software Fix" will affect this?
 

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For the folks that started the process with the Chat link from Post #23 or via a phone call:
  • what are some suggestions/strategies to get the process started?
  • How did you start out the chat?
  • Did you express your concerns about the safety of the car and the fact that they are now limiting the the performance of the vehicle?
  • Did you ask for a buyout offer or just general recourse options?
 

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My BuyBack person says I shouls get an offer by the middle of next week. I wonder if the "April Software Fix" will affect this?
Great question. No idea, haven't heard from my buyback contact since they collected all the requisite paperwork a couple of weeks ago.

I'm not a fan of their claim of a "state of the art software fix" - I built commercial software and managed commercial software development teams for a living for over 20 years, and that term is complete marketing hogwash that means absolutely precisely zero. The more positive modifiers people apply to their software, the less likely it is to actually do what it's supposed to do. Further, unless the existing battery packs include reliable sensors specifically designed to detect what must be detected by their allegedly magical software, I'm not going to become a believer anytime soon. Given GM's apparent determination to save a few bucks by writing software instead of replacing the battery packs, if they do that to our Bolt, it's is highly probable that this is the first and last EV we'll ever buy from GM.
 

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I received the offer today. Essential a straight trade with a very small fee of a few hundred dollars. Same model and trim features. Will post more when the deal is completed.
 

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Is it worth exploring my recently purchased 17 premier that I paid ~$15k for in california? Or would the low price i paid not be able to lead into any situation where I could trade in for a newer model?
 

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Have any Californians that have taken a trade looked into whether there are any issues with obtaining a HOV sticker for the traded vehicle? Is as eligible for CA/local ARB rebates as a normally purchased vehicle?
 
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