Same. I received the offer letter from the repurchase guy, and when I asked about MSRP swap, was told that a different department would handle it.Huh, my repurchase coordinator said he could only process a straight buyback, and if I wanted to switch to a MSRP trade I would need to be kicked back into the queue and be assigned a new repurchase coordinator to handle that. Wut?
Wonder if @JMetras was referring to the L2 CS Rep (Ashley, in my case), who did offer both buyback and MSRP swap during our conversations. I didn't make a commitment at that time, but was defaulted to the repurchase department first.