[jsobay]

2020 Bolt LT in CA w/strict lemons laws and wildfire risks. I live in an apartment community with a shared underground garage, so I have no way of parking it outside. If I don't feel comfortable operating it until the recall fix is done, will GM pay for the Bolt's storage fees and my rental car to get to work everyday?

For those who were able to secure a rental car, how did you do it? Did GM reimburse you?

Thanks in advance!

 

[MichBolt]

2020 Bolt LT in CA w/strict lemons laws and wildfire risks. I live in an apartment community with a shared underground garage, so I have no way of parking it outside. If I don't feel comfortable operating it until the recall fix is done, will GM pay for the Bolt's storage fees and my rental car to get to work everyday?

For those who were able to secure a rental car, how did you do it? Did GM reimburse you?

Thanks in advance!

People have reported getting a rental or loaner from GM. Others have reported difficulties doing so. The process appears to go through the EV concierge at 833-EV-CHEVY.

 

[bolt-ish]

Does the EV concierge line reserve the right to record the conversation ?
I sure would want to, to protect my rights.

 

[MichBolt]

Does the EV concierge line reserve the right to record the conversation ?
I sure would want to, to protect my rights.

You'll probably hear the typical, "This call may be recorded for quality assurance purposes" disclaimer. If you want to record yourself, you should notify the other party first.

 

[bolt-ish]

You'll probably hear the typical, "This call may be recorded for quality assurance purposes" disclaimer. If you want to record yourself, you should notify the other party first.

I'm under the impression that if the counter party reserves the right to record, you can record without notification. If it's good for the goose, it is good for the gander ...

Disclaimer: I am not a lawyer, or any shade thereof.

 

[Packard V8]

IIRC, the GM rental car reimbursement was a loser; something like $40 a day and in many areas there's nothing available for twice that amount.

Only slightly OT, a family member had a business trip to Portland, ME and needed a rental car. Because it's high summer tourist season, they claimed nothing but their premium specialty cars were available and socked him $400 a day.

jack vines

 

[MichBolt]

I'm under the impression that if the counter party reserves the right to record, you can record without notification. If it's good for the goose, it is good for the gander ...

Disclaimer: I am not a lawyer, or any shade thereof.

Who is the counter-party? If the call center reserves the right to record its employee, does that relieve you of the duty to inform the agent that you are recording them? If the agent has the ability to turn recording on or off, and they choose off, do they have an expectation of privacy that requires you to notify? IANAL either, but I think it's safer to notify whenever you want to record.

 

[willymy]

I was offered a loaner car or rental reimbursement last week. The curveball with the loaner is my dealer does not have any. The curveball with the rental reimbursement is you need to front the rental costs plus gas. i checked my local Enterprise Car Rental for a monthly rental on a compact car = $ 1,000+ per month plus insurance plus existing car payment. That can add up if it takes GM months to replace the battery pack. I'm not sure I can front that kind of cost. This was both a verbal offer and followed up via email by my Bolt Concierge.

 

[bolt-ish]

I was offered a loaner car or rental reimbursement last week. The curveball with the loaner is my dealer does not have any. The curveball with the rental reimbursement is you need to front the rental costs plus gas. i checked my local Enterprise Car Rental for a monthly rental on a compact car = $ 1,000+ per month plus insurance plus existing car payment. That can add up if it takes GM months to replace the battery pack. I'm not sure I can front that kind of cost. This was both a verbal offer and followed up via email by my Bolt Concierge.

When I have rented cars I have used my own insurance. It also used to be true (I haven't checked in some time) that some credit cards offer car rental insurance.

As for the GM rules, can you rent a month at a time and seek rolling reimbursements ?

 

[Bolt Action]

The first round of calls to GM early this year had the reps pushing and recommending the 'loaner' program rather than the buy-out. It was explained to me that if I select the loaner program that GM would reimburse 100% on all gas purchased, and to save those receipts. This might be the way to go while waiting a year for them to replace 90,000 batteries. Being under a recall and in CA, I am guessing the loaner offer would have been free of charges.

 

[BoltSanDiego]

I have called the "concierge" line several times to discuss the car rental reimbursement. While it sounds generous - given it may be months before our cars get recalled and the issues are fixed - and the reimbursement is $46/day PLUS the cost of gas, I can not get anybody to put this in writing. I explained in my last call that this requires that I put up thousands of dollars with the blind faith that they will reimburse me. They assured me that since the call is recorded, I can rest assured that I will get reimbursed. I'm worried that if they can't reach a lucrative settlement with LG then they may not be willing to live up to their offer of reimbursement. Has anybody else spoke to GM about rental car reimbursement? Has anybody gotten this offer in writing? Thanks!

 

[MichBolt]

I have called the "concierge" line several times to discuss the car rental reimbursement. While it sounds generous - given it may be months before our cars get recalled and the issues are fixed - and the reimbursement is $46/day PLUS the cost of gas, I can not get anybody to put this in writing. I explained in my last call that this requires that I put up thousands of dollars with the blind faith that they will reimburse me. They assured me that since the call is recorded, I can rest assured that I will get reimbursed. I'm worried that if they can't reach a lucrative settlement with LG then they may not be willing to live up to their offer of reimbursement. Has anybody else spoke to GM about rental car reimbursement? Has anybody gotten this offer in writing? Thanks!

You could record the call yourself. You should notify the customer service rep that you are doing so.

 

[boltage]

Does the EV concierge line reserve the right to record the conversation ?
I sure would want to, to protect my rights.

In California, you must notify the other party or parties on the phone that you will be recording the conversation.

Law section

 

[bolt-ish]

In California, you must notify the other party or parties on the phone that you will be recording the conversation.

Law section

If the counter party is recording or says they may record, you obligation is fulfilled.

 

[Dr. Balsamic]

When I have rented cars I have used my own insurance. It also used to be true (I haven't checked in some time) that some credit cards offer car rental insurance.

As for the GM rules, can you rent a month at a time and seek rolling reimbursements ?

My insurance (like most I presume) only covers short-term rentals. The timeframe we're talking here makes our potential "rentals" more "leases" in the eyes of insurance companies.

 

[TommyAZ]

I have called the "concierge" line several times to discuss the car rental reimbursement. While it sounds generous - given it may be months before our cars get recalled and the issues are fixed - and the reimbursement is $46/day PLUS the cost of gas, I can not get anybody to put this in writing. I explained in my last call that this requires that I put up thousands of dollars with the blind faith that they will reimburse me. They assured me that since the call is recorded, I can rest assured that I will get reimbursed. I'm worried that if they can't reach a lucrative settlement with LG then they may not be willing to live up to their offer of reimbursement. Has anybody else spoke to GM about rental car reimbursement? Has anybody gotten this offer in writing? Thanks!

I have asked multiple times to get the rental reimbursement details in writing and keep being told that there's nothing to worry about. It's so weird. Nothing about the rental rate or the reimbursement process in writing? Really? I'm going to incur charges in excess of $1500 each month and you can't give me that in writing? How long will it take to get reimbursed?

I don't get it.

 

[p7wang]

I have asked multiple times to get the rental reimbursement details in writing and keep being told that there's nothing to worry about. It's so weird. Nothing about the rental rate or the reimbursement process in writing? Really? I'm going to incur charges in excess of $1500 each month and you can't give me that in writing? How long will it take to get reimbursed?

I don't get it.

This is so dumb, 3 year ID.4 Pro S leases can be had for half that price and it includes free charging at EA. Meaning, breakeven for GM is that it takes more than 18 months to get you battery replacement - and depends on the risk group you belong to - is probably very likely.

 

[MichBolt]

I have asked multiple times to get the rental reimbursement details in writing and keep being told that there's nothing to worry about. It's so weird. Nothing about the rental rate or the reimbursement process in writing? Really? I'm going to incur charges in excess of $1500 each month and you can't give me that in writing? How long will it take to get reimbursed?

I don't get it.

FYI, GM is apparently finalizing a national arrangement with Hertz for rental vehicles. That might be why there's a run-around for individual cases right now - something more wide scale may be in the works.

Dealer communication: Interim software patch, national...

Edit: This may not be new - there's a Sept. 9 date mentioned in the transcript as a future date. Nevertheless, I hadn't seen some of this information before. Edit 2: Apparently, this communication took place on Sept. 1. There was another communication that took place recently, but we do not...

www.chevybolt.org

 

[Newbiev]

Guys, has anyone found out more about this?
They offered it today. I guess I should have seen this on the forum a long time ago.
Are they reimbursing weekly monthly or waiting until the fix. That's all I care about. How much am I out before being reimbursed.

 

[sfatula]

I sort of got it in writing, email. It says this (deleted a line about my case #):

"Thank you for contacting the Chevrolet Customer Assistance Center. We appreciate the time you have taken to write us with regard to your on your 2020 Chevrolet Bolt EV.

GM preference is for GM rental vehicles at a rate of $46 a day. GM's preferred rental agencies are Enterprise and Hertz, which provides unlimited miles per rental.

You would respond directly to this email with your rental and fuel invoices and we can attach it to the case."

So, I guess I'll earn more status with Hertz and also get a lot of credit card points too!