[mjh198886]

I have a 2022 bolt EUV. I have had it just over a month and the connect to phone over Bluetooth suddenly stopped working. I cannot reconnect my phone and the add phone button is greyed out when I try to re add it in the phone menu. I can get the option to add phone through android auto but the car is not giving out a signal, I have tried multiple phones. I have factory reset the infotainment system and tried turning the car on and off and leaving the door open for 2 mins to reset it but it didn't work. Has anyone found a solution to this problem other than taking it in to the dealer.

 

[gbeddow]

Have you tried unplugging / replugging the 12v battery? 10mm wrench at the negative terminal. It's the equivalent of rebooting your computer / phone.

 

[mjh198886]

I will give that a shot.

 

[gbeddow]

No guarantee of course, but worth a try before taking it in. Let us know how it goes.

 

[OliverB]

Apple? CarPlay? Seems there has been something going on recently. Perhaps related to iOS update. Have had this occur twice in past couple weeks and then allowed me to pair again. Previous 6 months never a problem.

 

[mjh198886]

Apple? CarPlay? Seems there has been something going on recently. Perhaps related to iOS update. Have had this occur twice in past couple weeks and then allowed me to pair again. Previous 6 months never a problem.

I have a Samsung. I cannot pair the phone to the car at all. when I open bluetooth there is no "mychevrolet" bluetooth signal showing up to connect to. my phone has no issue connecting to other devices.

 

[atc98092]

Apple? CarPlay? Seems there has been something going on recently. Perhaps related to iOS update. Have had this occur twice in past couple weeks and then allowed me to pair again. Previous 6 months never a problem.

I don't think there's anything iOS related. Mine hasn't had any issues, other than occasionally using the CarPlay connection (wired or wireless), but it always reconnects. Sometimes by itself and sometimes I have to do it manually. And that's with two different iPhones. I replaced my XR with a 12 about a month ago, still the same thing.

 

[mjh198886]

Have you tried unplugging / replugging the 12v battery? 10mm wrench at the negative terminal. It's the equivalent of rebooting your computer / phone.

This did not work

 

[mjh198886]

Have you tried unplugging / replugging the 12v battery? 10mm wrench at the negative terminal. It's the equivalent of rebooting your computer / phone.

This did not work

 

[gbeddow]

This did not work

And I assume by now you've also rebooted your phone?

 

[mjh198886]

And I assume by now you've also rebooted your phone?

Rebooted my phone, tried other phones. Factory reset the infotainment system. I think it might need to be repaired.

 

[gbeddow]

And you followed this from the manual?

 

[mjh198886]

And you followed this from the manual?
View attachment 48216

Ya I'm stuck on the first step the add phone button is greyed out. I had no issues connecting to it for the last month and a half since I bought it but one day it just stopped working.

 

[gbeddow]

Ya I'm stuck on the first step the add phone button is greyed out. I had no issues connecting to it for the last month and a half since I bought it but one day it just stopped working.

In that case it sounds like a call to the dealer is in order.

 

[mjh198886]

In that case it sounds like a call to the dealer is in order.

Yup, didn't think I'd ever have to see them again.

 

[gbeddow]

Yup, didn't think I'd ever have to see them again.

Let us know what you find out!

 

[mjh198886]

Will do

 

[mjh198886]

Let us know what you find out!

Chevy couldn't fix the issue, they said I'm getting a new radio. Not sure if that is just a transmitter for the Bluetooth or the entire infotainment system replaced.

 

[gbeddow]

Chevy couldn't fix the issue, they said I'm getting a new radio. Not sure if that is just a transmitter for the Bluetooth or the entire infotainment system replaced.

Wow, I hope they can fix it quickly.

 

[mjh198886]

He said he'd have the part in a few days but I find that hard to believe.