I think it should be covered but I understand the dealership's point of view. In any case, I still think it should be covered. Technically, if it's bent, it was probably bent by someone plugging the cord into the car in a wierd angle or being a beast to it OR even more likely in my opinion is the plug that was used is defective and it bent the pin on your Bolt. Since the pin, probably didn't 'bend' on it's own. Nor did my 2008 Dodge Truck hit the pole on it's own, the dealership is following the letter of the warranty too close. To them, it's not a manufacturer defect. It's human error or damage from a 3rd party device. Many times here, it's been suggested when plugging the car in, to inspect the cord and car for damage or anything out of place. Keep fighting the fight, take it up with management. This is the land of entitlement and lawyers, you may have to use that angle as some here start there first and ask nicely second.
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Chevy Bolt not charging at level 1, 2, or 3
Hi all,
A friend of mine suggested I share my experiences with charging the car with you all. So here I am!
I have a 2019 Chevy Bolt with about 15,000 miles on it. Overall very happy with this vehicle. However lately, I have been unable to charger it anywhere. I normally only charge at work, however due to not being able to charge one day, I began to try to charge with my 110 at my as well as some local public charging stations. I had no luck. The vehicle did not seem to recognize that a cord was plugged in.unfortunately I cannot pinpoint when the problem began, as I had some I had some issues for a few days with charging about 3 weeks ago and then I was able to charge once on 1/30/20. I haven’t charged since then.
I took it to a GM dealership who after a day of troubleshooting, concluded that I was due to a bent pin. The bottom right smaller pin has a very slight kink in it, and they said it would cost $1200 to $1400 to replace the whole console. not understanding why a slight link would cause the entire unit to be replaced, I called GM to verify.
The GM representative I spoke with said that this should be covered. I made it clear that this was related to bent pins. The dealership insists that it will not be covered and that I will need pay for this out of pocket since the charging port is damaged. I have not damaged the charging port. For example, I have never driven away with the car plugged in (this was the dealer example of a situation that would damage the car)
Has anyone had this experience? Or familiar with a slightly bent pin? Think I could fix it on my own.
thanks for reading!
A friend of mine suggested I share my experiences with charging the car with you all. So here I am!
I have a 2019 Chevy Bolt with about 15,000 miles on it. Overall very happy with this vehicle. However lately, I have been unable to charger it anywhere. I normally only charge at work, however due to not being able to charge one day, I began to try to charge with my 110 at my as well as some local public charging stations. I had no luck. The vehicle did not seem to recognize that a cord was plugged in.unfortunately I cannot pinpoint when the problem began, as I had some I had some issues for a few days with charging about 3 weeks ago and then I was able to charge once on 1/30/20. I haven’t charged since then.
I took it to a GM dealership who after a day of troubleshooting, concluded that I was due to a bent pin. The bottom right smaller pin has a very slight kink in it, and they said it would cost $1200 to $1400 to replace the whole console. not understanding why a slight link would cause the entire unit to be replaced, I called GM to verify.
The GM representative I spoke with said that this should be covered. I made it clear that this was related to bent pins. The dealership insists that it will not be covered and that I will need pay for this out of pocket since the charging port is damaged. I have not damaged the charging port. For example, I have never driven away with the car plugged in (this was the dealer example of a situation that would damage the car)
Has anyone had this experience? Or familiar with a slightly bent pin? Think I could fix it on my own.
thanks for reading!
1 - 19 of 19 Posts
Could be bent from parking too far from the charger. The retractable cable would be tugging on the pins. However, this seems more like a design defect.
Assuming you didn't do anything abnormal, I think you should claim it's a manufacturing defect and should be covered under warranty. The pin wasn't inserted properly to begin with and bent under normal use ? You might have to take the matter to GM to get it approved. Maybe they will do this as a good will gesture.
What you do not state is whether you bought this EV new, that those 18000 miles are all yours, and that you had charged successfully at least 90 times. If so, then I like the suggestion that a defective plug recently bent the pin. If someone else charged the majority of those 90 times, then I think it was the (human) charger and not the plug.
I had a bent pin in my Nissan Leaf. It happened at a L2 public charging station. While trying to charge, the plug wasn't going in all the way so I pushed a little harder. When I looked at the plug, one of the holes was jammed up which caused my pin to bend (the bottom right on the picture below). I fixed it on my own with a small screwdriver. That was back in 2017 and I've had no problems since.Hi all,
A friend of mine suggested I share my experiences with charging the car with you all. So here I am!
I have a 2019 Chevy Bolt with about 15,000 miles on it. Overall very happy with this vehicle. However lately, I have been unable to charger it anywhere. I normally only charge at work, however due to not being able to charge one day, I began to try to charge with my 110 at my as well as some local public charging stations. I had no luck. The vehicle did not seem to recognize that a cord was plugged in.unfortunately I cannot pinpoint when the problem began, as I had some I had some issues for a few days with charging about 3 weeks ago and then I was able to charge once on 1/30/20. I haven’t charged since then.
I took it to a GM dealership who after a day of troubleshooting, concluded that I was due to a bent pin. The bottom right smaller pin has a very slight kink in it, and they said it would cost $1200 to $1400 to replace the whole console. not understanding why a slight link would cause the entire unit to be replaced, I called GM to verify.
The GM representative I spoke with said that this should be covered. I made it clear that this was related to bent pins. The dealership insists that it will not be covered and that I will need pay for this out of pocket since the charging port is damaged. I have not damaged the charging port. For example, I have never driven away with the car plugged in (this was the dealer example of a situation that would damage the car)
Has anyone had this experience? Or familiar with a slightly bent pin? Think I could fix it on my own.
thanks for reading!
Some of the charging stations I've seen have been in such terrible condition I really questioned whether I wanted to connect them to my car. So weather-beaten you can't see the screen, with beaten-up plugs with the latching mechanisms missing or broken. And those weren't installed all that long ago.
$1200 to fix a bent pin seems like plain bad design. It reminds me of when my cable company gave me a recycled CableCard that bent a pin in the back of my TiVo, and TiVo wanted me to buy a new unit.
$1200 to fix a bent pin seems like plain bad design. It reminds me of when my cable company gave me a recycled CableCard that bent a pin in the back of my TiVo, and TiVo wanted me to buy a new unit.
I guess we just need to know to NOT force the connector... better to retry for the correct fit.
Some of the charging stations I've seen have been in such terrible condition I really questioned whether I wanted to connect them to my car. So weather-beaten you can't see the screen, with beaten-up plugs with the latching mechanisms missing or broken. And those weren't installed all that long ago.
$1200 to fix a bent pin seems like plain bad design. It reminds me of when my cable company gave me a recycled CableCard that bent a pin in the back of my TiVo, and TiVo wanted me to buy a new unit.
All the miles were mine, and I got the car new. I’m not disagreeing that a defective plug bent the pin, however I believe that is should be covered on warranty since this occurred under completely normal use.What you do not state is whether you bought this EV new, that those 18000 miles are all yours, and that you had charged successfully at least 90 times. If so, then I like the suggestion that a defective plug recently bent the pin. If someone else charged the majority of those 90 times, then I think it was the (human) charger and not the plug.
It seems that 1200 is an insanely high fee to replace a $350 part, and the part is $150 if it isnt DCFC.
It looks like it also has a short cable to an interim plug and would be a very quick fix but your dealer is being a dick.
24293153 is part number for the DCFC socket, and
24282520 is the NON DCFC part.
It looks like it also has a short cable to an interim plug and would be a very quick fix but your dealer is being a dick.
24293153 is part number for the DCFC socket, and
24282520 is the NON DCFC part.
Help me out here. And I don't know how or why your plug pin got bent. But could you help me connect the dots how it's Chevrolet's fault that the pin is bent? IF it was caused by a defective 3rd party plug, wouldn't the plug be on the hook for the repair? If the plug had debris in it from dragging on the ground and being dropped 6 times each week and the debris in the plug caused the pin to bend, that's a manufacturer's defect in your opinion? I would think that the establishment that provides the chargers, or the manufacturers of the plugs is more at fault. For those that call all this a design defect; that's not warrantable and I don't necessarily disagree. The Bolt has a few (hundred) design defects. Plugging a blocked/jammed 3rd party charger plug into the Bolt is not normal use, but I think I kind of understand where you are going with that. Sadly, I suspect the opinions on this are going to be widely different and no consensus is going to occur. I've got 22,000 miles on my 2019 Bolt, no bent pins. I do carefully inspect the plugs I encounter when remote charging. I understand that when I leave the house each day, that the car had straight pins and that those pins don't 'bend' on their own.All the miles were mine, and I got the car new. I’m not disagreeing that a defective plug bent the pin, however I believe that is should be covered on warranty since this occurred under completely normal use.
If the car was delivered new with the pin bent then yes, it should certainly be fixed under warranty.All the miles were mine, and I got the car new. I’m not disagreeing that a defective plug bent the pin, however I believe that is should be covered on warranty since this occurred under completely normal use.
But if it occurred as a result of misuse, then I'm afraid you're on your own. And since the pin is recessed way up inside the connector its hard to imagine how it could get bent except through misuse, which includes trying to insert a defective plug into it. It's not GM's job to fix problems caused by defective plugs, any more than it is to repair electrical damage caused by a faulty charger.
I can see a case being made if bent pins were common enough that one might suspect a design flaw. But that's not the case here.
Could you provide a photo of your connector similar to KazMogi's above? That would give us a better idea of whether and how easily it can be repaired.
Since a third party device bent the pin it is not your fault, if it’s not your fault wouldn’t it be covered by your comprehensive insurance?
I agree with you that this does not seem to be a design or manufacturing defect. However, some "warrantees" (I do not know if ours does) DO cover any failure of function under "normal use". I do not check my pins or plugs. (I AM very gentle when plugging in.) My home EVSE J1772 plug works fine. I have DCFCd over 20 times in 3 years and admit that I do not visually inspect the plug prior to plug-in. Could we see the plug defect even if we looked? The additional two CCS pins are very large (8.0 mm) and probably don't bend easily. If your AC Level 1 charging is curtailed, the problem is in the J1772 portion of the charging assembly. I can see making a case that "just plugging in" is "normal use".... could you help me connect the dots how it's Chevrolet's fault that the pin is bent? For those that call all this a design defect; that's not warrantable and I don't necessarily disagree.
Just wanted to say thank you for posting this -- regardless of the outcome, it's an excellent reminder to always inspect the charging cord before plugging in. Hopefully someone can help get it bent back into position without the expensive repair cost.
We had a bent pin in our charge port according to the dealer's service department. We found this on our first charge attempt after taking delivery of our 2019 Bolt. It would beep on connection, but the MyChevrolet app showed no connection on either L1 or multiple L2 chargers.
The pin was "straightened" at the dealer allowing us to charge until the part was received, and was then replaced at the dealer with no cost in about 2.5 hours, but I think that over an hour of that was waiting for the only EV certified mechanic to become available. I don't believe that they had to do anything with the "console", but did remove the rear seat to disengage the high voltage. They then found a broken rear seat clip resulting in a another parts order and visit to replace the clip at no charge.
The pin was "straightened" at the dealer allowing us to charge until the part was received, and was then replaced at the dealer with no cost in about 2.5 hours, but I think that over an hour of that was waiting for the only EV certified mechanic to become available. I don't believe that they had to do anything with the "console", but did remove the rear seat to disengage the high voltage. They then found a broken rear seat clip resulting in a another parts order and visit to replace the clip at no charge.
I also find some have very strong cord retractors. After a particularly strong cord re-winder I now wrap the cord around the cement traffic post to take the strain off the cord. Good point @p7wangCould be bent from parking too far from the charger. The retractable cable would be tugging on the pins. However, this seems more like a design defect.
I had that problem and I used a really small pair of needle nose pliers and was able to straighten it.I think it should be covered but I understand the dealership's point of view. In any case, I still think it should be covered. Technically, if it's bent, it was probably bent by someone plugging the cord into the car in a wierd angle or being a beast to it OR even more likely in my opinion is the plug that was used is defective and it bent the pin on your Bolt. Since the pin, probably didn't 'bend' on it's own. Nor did my 2008 Dodge Truck hit the pole on it's own, the dealership is following the letter of the warranty too close. To them, it's not a manufacturer defect. It's human error or damage from a 3rd party device. Many times here, it's been suggested when plugging the car in, to inspect the cord and car for damage or anything out of place. Keep fighting the fight, take it up with management. This is the land of entitlement and lawyers, you may have to use that angle as some here start there first and ask nicely second.
1 - 19 of 19 Posts
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