I think it should be covered but I understand the dealership's point of view. In any case, I still think it should be covered. Technically, if it's bent, it was probably bent by someone plugging the cord into the car in a wierd angle or being a beast to it OR even more likely in my opinion is the plug that was used is defective and it bent the pin on your Bolt. Since the pin, probably didn't 'bend' on it's own. Nor did my 2008 Dodge Truck hit the pole on it's own, the dealership is following the letter of the warranty too close. To them, it's not a manufacturer defect. It's human error or damage from a 3rd party device. Many times here, it's been suggested when plugging the car in, to inspect the cord and car for damage or anything out of place. Keep fighting the fight, take it up with management. This is the land of entitlement and lawyers, you may have to use that angle as some here start there first and ask nicely second.
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Chevy Bolt not charging at level 1, 2, or 3
Hi all,
A friend of mine suggested I share my experiences with charging the car with you all. So here I am!
I have a 2019 Chevy Bolt with about 15,000 miles on it. Overall very happy with this vehicle. However lately, I have been unable to charger it anywhere. I normally only charge at work, however due to not being able to charge one day, I began to try to charge with my 110 at my as well as some local public charging stations. I had no luck. The vehicle did not seem to recognize that a cord was plugged in.unfortunately I cannot pinpoint when the problem began, as I had some I had some issues for a few days with charging about 3 weeks ago and then I was able to charge once on 1/30/20. I haven’t charged since then.
I took it to a GM dealership who after a day of troubleshooting, concluded that I was due to a bent pin. The bottom right smaller pin has a very slight kink in it, and they said it would cost $1200 to $1400 to replace the whole console. not understanding why a slight link would cause the entire unit to be replaced, I called GM to verify.
The GM representative I spoke with said that this should be covered. I made it clear that this was related to bent pins. The dealership insists that it will not be covered and that I will need pay for this out of pocket since the charging port is damaged. I have not damaged the charging port. For example, I have never driven away with the car plugged in (this was the dealer example of a situation that would damage the car)
Has anyone had this experience? Or familiar with a slightly bent pin? Think I could fix it on my own.
thanks for reading!
A friend of mine suggested I share my experiences with charging the car with you all. So here I am!
I have a 2019 Chevy Bolt with about 15,000 miles on it. Overall very happy with this vehicle. However lately, I have been unable to charger it anywhere. I normally only charge at work, however due to not being able to charge one day, I began to try to charge with my 110 at my as well as some local public charging stations. I had no luck. The vehicle did not seem to recognize that a cord was plugged in.unfortunately I cannot pinpoint when the problem began, as I had some I had some issues for a few days with charging about 3 weeks ago and then I was able to charge once on 1/30/20. I haven’t charged since then.
I took it to a GM dealership who after a day of troubleshooting, concluded that I was due to a bent pin. The bottom right smaller pin has a very slight kink in it, and they said it would cost $1200 to $1400 to replace the whole console. not understanding why a slight link would cause the entire unit to be replaced, I called GM to verify.
The GM representative I spoke with said that this should be covered. I made it clear that this was related to bent pins. The dealership insists that it will not be covered and that I will need pay for this out of pocket since the charging port is damaged. I have not damaged the charging port. For example, I have never driven away with the car plugged in (this was the dealer example of a situation that would damage the car)
Has anyone had this experience? Or familiar with a slightly bent pin? Think I could fix it on my own.
thanks for reading!
1 - 2 of 19 Posts
Help me out here. And I don't know how or why your plug pin got bent. But could you help me connect the dots how it's Chevrolet's fault that the pin is bent? IF it was caused by a defective 3rd party plug, wouldn't the plug be on the hook for the repair? If the plug had debris in it from dragging on the ground and being dropped 6 times each week and the debris in the plug caused the pin to bend, that's a manufacturer's defect in your opinion? I would think that the establishment that provides the chargers, or the manufacturers of the plugs is more at fault. For those that call all this a design defect; that's not warrantable and I don't necessarily disagree. The Bolt has a few (hundred) design defects. Plugging a blocked/jammed 3rd party charger plug into the Bolt is not normal use, but I think I kind of understand where you are going with that. Sadly, I suspect the opinions on this are going to be widely different and no consensus is going to occur. I've got 22,000 miles on my 2019 Bolt, no bent pins. I do carefully inspect the plugs I encounter when remote charging. I understand that when I leave the house each day, that the car had straight pins and that those pins don't 'bend' on their own.All the miles were mine, and I got the car new. I’m not disagreeing that a defective plug bent the pin, however I believe that is should be covered on warranty since this occurred under completely normal use.
1 - 2 of 19 Posts
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