My dad has a 2017 Volt. For a few months last year he was getting the well-known 'shift into park' warning. This April he took it to the dealer to that that fixed. GM has a service bulletin and everything. It is still at the dealer and he's not getting is back any time soon!
When he brought it in they ran their diagnostic software and found a problem with the high voltage battery. They refused to release the car back to him and said the battery will be replaced under warranty, and the battery should be there in a month. Well, it's still not in.
So I called GM's Concierge service and spoke with a nice person there that had ZERO information about when - or even if - a Volt battery would ever be available. Because I was nice and not being mean to her she put me on hold and called a dealer she knows that likes her. What she told me was very interesting.
There is no new High Voltage battery part number in the GM parts database. They don't have any new batteries and they are not making any more new Volt batteries, they do not exist. What the dealer did tell here is that there is a GM parts database entry for a refurbished battery, put it has no ship date and is listed as a future product. She was told by the dealer that GM is taking old Volt batteries and swapping out the bad module with a module from a different Volt battery! Some day those batteries will ship, but no one knows when.
Meanwhile, the dealer that had offered $11,500 trade in value says that is now down to 10,000 and dropping every day it sits on their lot, having waited four months already for a battery that they can't say when it will ship. Basically, the car is lost $400/month, undriveable, waiting for parts.
GM has moved on from this series. They are selling Ultiums now and have no care for previous models. They are not about to spend money on old tech. This may very well mean they do the same thing with the Bolts, now that they are no longer made.
Has anyone had any problems in the last six months getting their Bolt battery replaced by GM?
When he brought it in they ran their diagnostic software and found a problem with the high voltage battery. They refused to release the car back to him and said the battery will be replaced under warranty, and the battery should be there in a month. Well, it's still not in.
So I called GM's Concierge service and spoke with a nice person there that had ZERO information about when - or even if - a Volt battery would ever be available. Because I was nice and not being mean to her she put me on hold and called a dealer she knows that likes her. What she told me was very interesting.
There is no new High Voltage battery part number in the GM parts database. They don't have any new batteries and they are not making any more new Volt batteries, they do not exist. What the dealer did tell here is that there is a GM parts database entry for a refurbished battery, put it has no ship date and is listed as a future product. She was told by the dealer that GM is taking old Volt batteries and swapping out the bad module with a module from a different Volt battery! Some day those batteries will ship, but no one knows when.
Meanwhile, the dealer that had offered $11,500 trade in value says that is now down to 10,000 and dropping every day it sits on their lot, having waited four months already for a battery that they can't say when it will ship. Basically, the car is lost $400/month, undriveable, waiting for parts.
GM has moved on from this series. They are selling Ultiums now and have no care for previous models. They are not about to spend money on old tech. This may very well mean they do the same thing with the Bolts, now that they are no longer made.
Has anyone had any problems in the last six months getting their Bolt battery replaced by GM?