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I am now waiting for the packet and check to reach our local dealer. I expect it late this week or early next week. The deal was very fair. I now have a 2019 waiting to return and a new 2021 in my garage. We are in Arizona. Our buyback specialist was located in Saginaw and the whole process was about a month long.
 

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I just spoke with someone on the concierge desk. Both my '17 and my '19 are affected. All he would say is "we expect to have a software fix or a new battery program in April."

Towards the end of the call I pushed pretty hard looking for help as I have two cars that I bought new, and he offered no help. I'm really not sure what the point of the concierge line is.
 

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I just spoke with someone on the concierge desk. Both my '17 and my '19 are affected. All he would say is "we expect to have a software fix or a new battery program in April."

Towards the end of the call I pushed pretty hard looking for help as I have two cars that I bought new, and he offered no help. I'm really not sure what the point of the concierge line is.
By "he offered no help" I suppose you mean that he didn't move forward with creating a customer care ticket? I used the chat in the mychevrolet web page and indicated that I am looking for compensation for the recall because we are not getting the service that our lease pays for. Didn't have to do much pushing at all for them to open a case and provide me with the number. That was almost two weeks ago. I've had one call back, last week on Monday, from a customer service rep. Expecting a call back today or in the next few days to get an update. I'm in CA.

I'd call back and state that you'd like a case opened to be provided with compensation for the loss of range on your vehicle.
 

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I just spoke with someone on the concierge desk. Both my '17 and my '19 are affected. All he would say is "we expect to have a software fix or a new battery program in April."

Towards the end of the call I pushed pretty hard looking for help as I have two cars that I bought new, and he offered no help. I'm really not sure what the point of the concierge line is.
From what I've read on various threads; buy back is state dependent.
Seems like some places have weaker lemon laws and those owners
aren't being offered the buy back. IL is one of those states I think.

Where are you located?
 

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I also initially got the runaround regarding the software fix. I just said that that didn't work for my usecase and was direct in what I was looking for - I needed either a battery replacement or a buyback. After I said that, the concierge forwarded my info to an elevated CS rep who reached out to me later today. I am in the process of submitting paperwork.
 

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My note: I called back today after initiating contact towards a buyout or MSRP swap two weeks ago. I had no follow-up from the buyback dept. Today's concierge did not find a ticket started for me, argh, so started one and gave me a ticket number.

At MSRP swap, would I be able to ask for a Launch Edition EUV, it's within a hundred or so of the window sticker of my 2017 Premier?
 

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I waited until they announced the so-called cure was going to be via software before I called to start a buyback.

I also initially got the runaround regarding the software fix. I just said that that didn't work for my usecase and was direct in what I was looking for - I needed either a battery replacement or a buyback. After I said that, the concierge forwarded my info to an elevated CS rep who reached out to me later today. I am in the process of submitting paperwork.
As you and others have posted, I am not going to accept anything other than a battery replacement or a buyback. Since I know that (at this juncture) they are not going to replace the battery, they can buy the car back from me for what it would be worth if they hadn’t destroyed the resale value of our cars by announcing a RECALL WITHOUT AN ACTUAL FIX.

I mean, does anyone know if there has ever been a recall like this in the past? Every recall I have ever been involved in or heard about was to have the defect actually CORRECTED. You get the recall notice, you make an appointment, and they fix the problem. The only delay I ever dealt with recall-wise was for a driver-side Tekata airbag replacement in a Ford Ranger. I had to wait 3 weeks for the dealership to get the airbag. The resale value of the Ranger didn’t change.

If GM is interested in my future business they need to correct both the battery and the resale value issues. The only way that will happen is via buyback. Even if the so-called software fix works it isn’t going to add $6k back to the resale value.

edit: I just want to clarify that my ‘17 lost $6k in resale value as a direct result of the recall. It’s not helping that they are now selling brand new 2020 premiers for almost as low as what I paid for the’17 with 34k miles almost exactly a year ago!
 

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I waited until they announced the so-called cure was going to be via software before I called to start a buyback.



As you and others have posted, I am not going to accept anything other than a battery replacement or a buyback. Since I know that (at this juncture) they are not going to replace the battery, they can buy the car back from me for what it would be worth if they hadn’t destroyed the resale value of our cars by announcing a RECALL WITHOUT AN ACTUAL FIX.

I mean, does anyone know if there has ever been a recall like this in the past? Every recall I have ever been involved in or heard about was to have the defect actually CORRECTED. You get the recall notice, you make an appointment, and they fix the problem. The only delay I ever dealt with recall-wise was for a driver-side Tekata airbag replacement in a Ford Ranger. I had to wait 3 weeks for the dealership to get the airbag. The resale value of the Ranger didn’t change.

If GM is interested in my future business they need to correct both the battery and the resale value issues. The only way that will happen is via buyback. Even if the so-called software fix works it isn’t going to add $6k back to the resale value.

edit: I just want to clarify that my ‘17 lost $6k in resale value as a direct result of the recall. It’s not helping that they are now selling brand new 2020 premiers for almost as low as what I paid for the’17 with 34k miles almost exactly a year ago!
What I'bear in mind is that the EV space remains very much nascent. With all due respect (really, I don't say this with any hint of flippiness), comparing a recall on issues with an EV battery pack and a faulty airbag seems uneven. Constructors are very much still fumbling through this technology and using current vehicle owners as guinea pigs for the development of the future fleet. Pretty much anyone who's signing on for a GM EV has to accept they're kinda part of a life-size experiment if you will. Is that advertised sufficiently? I personally don't believe so. While you may pay the same monthly payment, daily driving a Bolt or a Malibu does not come with the same constraints for the uninformed consumer. Today, it looks like the trial phase is manifesting itself in how long it's taking them to figure-out how to handle this battery issue. Tomorrow it'll be something else.

With that said, I'm 100% with you that this is unacceptable service and that's why I've initiated the process on a repurchase myself (my second repurchase of a Bolt mind you - I'm a "convinced" customer). I currently lease because I believe tech is evolving too fast to buy these cars and the lease price is so darn cheap. But I also believe I'm not getting what I pay for each month and that any possibility of my purchasing the car at the end of the lease has been scuttled. As you said, value will have plummeted way below the agreed purchase price in my lease. My conversations with the service rep have been to that exact tune and that's why we're exploring two avenues:

1. Reimbursement of lease payments until the issue is fixed.
2. Repurchase (I have already indicated I have no interest in a replacement)

I'm expecting to hear back from her end of the week. Once I have numbers I'll compare and determine the best avenue for us.

Overall, according to what I'm seeing on here, GM is playing pretty easy at providing buybacks or replacements, if the State's Lemon laws are consumer friendly. Are you in such a State? Certainly wishing you luck. No owner deserves to be stuck with a car who's resale value has been hit like this. Several class actions are popping up (New Class Action Lawsuit Filed Over Reduced Range In Chevy Bolt EV). You may be able to join one if you're in a State where the Lemon laws don't give GM the necessary incentive to do right by you.
 

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Hi Jim,

First off congrats on the successful buyback process. I also like your theory and it makes a whole lot of sense. Thanks to this thread, I started the process today by calling the EV Concierge line and voiced my concerns and was told that I would be contacted by the buyback team (which is reportedly based in TX; OP mentioned that his "team" was in Saginaw, MI) in 24-48hrs. How long did your process take from start to finish? As my handle implies, also based in MD.

BTW, I would also totally jump on that deal if offered to me - 2017 for the 2021 + cash.
Thanks for the congrats but it's not done yet, the rep just told me that it was approved and the amount. We'll see how the rest of the process goes.
 
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My note: I called back today after initiating contact towards a buyout or MSRP swap two weeks ago. I had no follow-up from the buyback dept. Today's concierge did not find a ticket started for me, argh, so started one and gave me a ticket number.

At MSRP swap, would I be able to ask for a Launch Edition EUV, it's within a hundred or so of the window sticker of my 2017 Premier?
I am actually going to ask about the EUV or 22 EV myself if approved. I wouldn't mind a straight swap if that was an option. But, I have to go through the process first so we'll see how it goes. Have they asked you for paperwork already?
 

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What I'bear in mind is that the EV space remains very much nascent. With all due respect (really, I don't say this with any hint of flippiness), comparing a recall on issues with an EV battery pack and a faulty airbag seems uneven. Constructors are very much still fumbling through this technology and using current vehicle owners as guinea pigs for the development of the future fleet. Pretty much anyone who's signing on for a GM EV has to accept they're kinda part of a life-size experiment if you will. Is that advertised sufficiently? I personally don't believe so. While you may pay the same monthly payment, daily driving a Bolt or a Malibu does not come with the same constraints for the uninformed consumer. Today, it looks like the trial phase is manifesting itself in how long it's taking them to figure-out how to handle this battery issue. Tomorrow it'll be something else.

With that said, I'm 100% with you that this is unacceptable service and that's why I've initiated the process on a repurchase myself (my second repurchase of a Bolt mind you - I'm a "convinced" customer). I currently lease because I believe tech is evolving too fast to buy these cars and the lease price is so darn cheap. But I also believe I'm not getting what I pay for each month and that any possibility of my purchasing the car at the end of the lease has been scuttled. As you said, value will have plummeted way below the agreed purchase price in my lease. My conversations with the service rep have been to that exact tune and that's why we're exploring two avenues:

1. Reimbursement of lease payments until the issue is fixed.
2. Repurchase (I have already indicated I have no interest in a replacement)

I'm expecting to hear back from her end of the week. Once I have numbers I'll compare and determine the best avenue for us.

Overall, according to what I'm seeing on here, GM is playing pretty easy at providing buybacks or replacements, if the State's Lemon laws are consumer friendly. Are you in such a State? Certainly wishing you luck. No owner deserves to be stuck with a car who's resale value has been hit like this. Several class actions are popping up (New Class Action Lawsuit Filed Over Reduced Range In Chevy Bolt EV). You may be able to join one if you're in a State where the Lemon laws don't give GM the necessary incentive to do right by you.

I am in CA.

My intention wasn’t to compare the battery recall to the airbag recall directly, the point I wished to make is that I have never been involved in a recall program where it was announced without an immediate resolution. I get it that GM doesn’t want any more fires, and I am also aware that the purpose of announcing the recall ahead of engineering a fix is in that cause.

Where GM leaves the path of caring about the owners best interests is all about GM’s bottom line not the owners. The obvious cure to a defective battery is to replace it with a non-defective battery. Anything else is a compromise.

As GM crunches projected losses from being sued for damages/loss of life from battery fires VS cost to replace every battery to mitigate, they are undoubtedly factored in the fact that they are swimming in new Bolt EV’s unsold due to the pandemic (and the public waiting to see what GM does before getting their first Bolt). Why not give a few away? Part of changing the math is to take as many recalls out of others ownership and put it in theirs. Every single Bolt is a potential lawsuit.


I am not saying anything to GM about the lost resale value in my plea. I am saying that I have zero interest in being involved in their experiment in saving $$$ by trying out a “software fix “ that in no way changes the fact that there is a posssibility that in any recalled Bolt certain battery cells may have a defect that leads to a chain reaction fire. Software will never change that fact. The software is undoubtedly a type of early warning system that will shut-down the charge function if it detects a problem. Or it stops at 97% (and tells you you are 100% and your driving style is losing your 3% not less battery

I also used my wife as an excuse: as far as she is concerned the car should be immediately parked outside and sold as soon as possible. She actually doesn’t care about not being able to charge to 100% any more than I do but agrees that the battery should be replaced as opposed to being “controlled “ by software.

I also stated that I am following the Hyundai battery recall and that it just isn’t worth the risk to me that I will probably be indisposed by having to take my car back later when the software fix doesn’t end up working (not to mention the continued state of being at risk of a battery fire as well), or being stranded somewhere when the “state of the art” software shuts the car down when it senses a problem. I said “Can’t we just get a new battery and be done with it? Don’t I, your customer, deserve to sleep peacefully at night knowing that I am ACTUALLY SAFE INSTEAD OF PROBABLY SAFE? “

And that is why they are calling this a “voluntary “ buyback. Only time will make clear that the software fix will or will not work. In the mean time I’m sure GM factors that they are voluntarily settling a future lawsuit now before it happens later. And that the so-called “state of the art” software is at best a gamble that it might stop the next fire, or they would have an automatic “rejected” answer to a petition for buyback.

I purchased my car outright from Carvana, it was a lease return with 32k miles and zero previous damage (2 tiny rock chips on the front end; big whoop). That makes me the original owner because technically leasing is a long term rental with an option to become an owner at end of term. I also made sure that they are aware that I traded in ‘13 Volt (establishing that I have history as a customer even if it wasn’t purchased from a Chevy dealership), and stated that the only reason I didn’t buy a brand new Bolt was due to financial constraints at the time of purchase ie I didn’t want to drop that much into a car at the time.

BTW, my philosophy regarding changing technology is different from “lease it and lease the latest technology in 3 years “. I don’t want to budget a monthly payment because I have a retirement viewpoint: I live off my Social Security and make withdrawals from my IRA as needed. The less I withdraw the less I pay income tax. It makes more sense to withdraw the whole amount to purchase outright, saving both interest on a loan and pay tax only once instead of for the years of paying off a loan. So my plan is to let the lease guy “deflower” the car along with paying the intense depreciation of the first 3 years. Next, I will only be putting about 6k miles/year for the next 5-6 years and then selling it to the “3rd owner “ group for half of what I paid. So it works out to:

Leaseepays for 50% of MSRP

2nd owner 50% recooping 25% of MSRP

3rd thru final owners 25% of MSRP

To me the 2nd owner is the sweet spot. “New car smell” is very expensive.
 

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I agree with the post above. Although loss of resale value is certainly a not-insignificant factor, the main reasons I called for a buyback were that we paid for a vehicle with full range (range which I may need in my profession from time to time), and also the fact that my wife no longer feels safe with the vehicle even near our house. I hope GM does the right thing and completes this repurchase.
 

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I agree with the post above. Although loss of resale value is certainly a not-insignificant factor, the main reasons I called for a buyback were that we paid for a vehicle with full range (range which I may need in my profession from time to time), and also the fact that my wife no longer feels safe with the vehicle even near our house. I hope GM does the right thing and completes this repurchase.
My sentiments exactly. I get a couple of calls but no movement, just crickets and hoping something transpires with real paperwork. Frustratingly slow.
 

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I escalated to a buyback request on 02/25. I got my 24-48 hr response on 03/01. Waiting for the thumbs up/down or paperwork request etc.

Should they reject my request I will both appeal and refuse to install the recall software while returning to charging to 100% (I have zero obligation to do anything otherwise) while they remain 100% liable for a fire whether or not I choose to install their “fix “.
 

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Good luck to us all who are awaiting GM's final judgment, and congratulations to those who've successfully navigated the process. I did let the higher-up CS rep know that apart from this brouhaha, we've been impressed with GM so far (this being our first new GM purchase), and would be willing to give them another shot (ie, purchasing a new Bolt to replace this fire hazard) if they do right by us.
 

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I escalated to a buyback request on 02/25. I got my 24-48 hr response on 03/01. Waiting for the thumbs up/down or paperwork request etc.

Should they reject my request I will both appeal and refuse to install the recall software while returning to charging to 100% (I have zero obligation to do anything otherwise) while they remain 100% liable for a fire whether or not I choose to install their “fix “.
Why would you think GM is liable in the case of a fire? They've told you what to do in order to avoid one, so your refusal to have the software install performed is actually creating liability on your part. I don't believe, especially after posting on this website, that you could argue that you were unaware that charging to 100% could lead to your car catching fire.

On the other points, I'm fully with you guys on the fact that GM "owes" me a 238 mile range car. Not 238 -10%. That's why I initiated the customer service inquiry into lease reimbursement or simple buyback. We'll have to see which one makes most financial sense. But I do also agree on your point about future work they'll have to do and potentially getting stranded somewhere because the software detects a problem and shuts off the car. That's an argument that weighs heavily in my calculations.
 

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I made sure that GM is aware that I loved and was impressed by the Volt so much that I wanted to upgrade to a full BEV Bolt, with absolutely nothing wrong with the Volt. And the truth was exactly that. They have me as a fanboy from now on (unless they reject). I made sure to say that for 7 years I have been singing praises for Chevrolet EV’s to anyone who will listen. I will continue to do so (if they accept the buyback), not just gushing about the technology but about Chevrolet directly. And it is all heartfelt to date because I anticipate them doing the right thing (buyback) and if they do, being a fanboy will be a done deal. I will always look at a Chevy first (unless they reject my request).

For me GM stands at a crossroads: take care of me now and you might just have a lifetime customer. Screw me now in any shape or form and I will yell from the rooftops for all to hear how you are better off going to a 12 year-old manufacturer with a less than stellar CR rating (Tesla of course).

I await their reply.
 

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Has anyone completed their buyback since the April state of the art solution was announced?
 
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