[18Bolt SEA]

I registered with my local dealer to get my battery replace soon after the recall was announced. Now the dealer (only one on my island) is refusing to order the battery until I drive 90 min each way to from the dealership so they can "look at it". I don't think that she is helping me with this unreasonable request. Does it help to ask to speak to a concierge supervisor? Is there any alternative support available from GM?
Thanks

 

[GJETSON]

I registered with my local dealer to get my battery replace soon after the recall was announced. Now the dealer (only one on my island) is refusing to order the battery until I drive 90 min each way to from the dealership so they can "look at it". I don't think that she is helping me with this unreasonable request. Does it help to ask to speak to a concierge supervisor? Is there any alternative support available from GM?
Thanks

The dealership is probably a small one. We went through this with our small local dealership. GM won't be of help. They have more hoops for small volume dealers to jump through. Contact a dealership with high volume, and preferably one that has sold lots of Bolts.

 

[18Bolt SEA]

On the Big Island of Hawaii, there is only 1 dealer.

 

[GJETSON]

On the Big Island of Hawaii, there is only 1 dealer.

You are at their mercy. GM does not own these dealerships. If it is the only one, they aren't going to antagonize the dealer to make one customer happy.

 

[18Bolt SEA]

Happy ending! My concierge spent hours trying to reach someone at the dealership. She finally reached the parts manager who agreed that my Vin certifies my eligibility and finally ordered my replacement battery. I thanked her for her diligence.

 

[Kbecker]

That’s great! Glad to hear they went to such effort!

 

[LoneR]

@18Bolt SEA Let us hope that the service department has the skills and equipment to do the replacement properly, as that service requires expensive assets.

 

[Jerry Duke]

Anybody have the after battery swap checklist?

 

[MichBolt]

Anybody have the after battery swap checklist?

Here you go:

Fire recalls summary and timeline - Updated 2/15/22

Timeline from the following: https://www.nhtsa.gov/vehicle/2017/CHEVROLET/BOLT/4%252520DR/FWD#recalls https://allev.info/2021/07/list-of-known-chevy-bolt-fires/ https://www.nhtsa.gov/vehicle/2020/CHEVROLET/BOLT%252520EV/5%252520HB/FWD#recalls 2020-2022 Chevrolet Bolt EV and EUV Defect Notice...

www.chevybolt.org

 

[Jerry Duke]

Thanks, but I meant the Checklist to go over withe the Service Writer when to go to pickup your car after the battery swap.

 

[Lin L]

Thanks, but I meant the Checklist to go over withe the Service Writer when to go to pickup your car after the battery swap.

I don’t know if this is what you meant, but this thread discussed what to do before and after the swap.