I don't know. I would think with my non-engineering mindset that it would be nice for EA or Chevrolet to acknowledge the issue and give their opinion. I would not be surprised if it becomes a finger pointing game but at this point I don't think anyone has acknowledged that someone, under certain circumstances, has to hold the nozzle up. I know a couple Bolt owners who visit a charger 90 miles south of me that I met in Illinois. I was L2'ing it at a Target and one of them was at the DCFC side and had to do the lift the handle game to get it to work. I watched it, stood next to him. He didn't get it right so actually had to do the dance twice. I don't go to many other forums, I have not heard of it on the BMW i3 forum, but I'm not on any others so that means very little if anything. I visit a couple Tesla forums, but also of no value.So is it an EA engineering failure or a Chevrolet failure? I haven't read many reports about other companies' chargers.
Good point, I'm going to message two of my friends to get their opinion. I'm not a resource for this discussion, I L2 only, at home 99.9%. It would be nice to find out if any other EV make/models have ever had to lift their thingy to initiate.I have not yet seen a single report of a DCFC initialization issue with a Bolt and a chargepoint charger
There was an issue with EFACEC over the summer that especially affected EFACEC chargers in hot climates. The manufacturer provided a fix and EA rolled out that fix to all of their stations. That is probably the reason that EFACEC locations have a lower PlugShare score. So it might be that today they are just as reliable as the others.Unfortunately, avoiding the EFACEC chargers is impossible for me.
These are continuing issues, Erie is down now, Herkimer is down, both all four chargers, and only two of four chargers are operational at Waterloo and fredonia ny.There was an issue with EFACEC over the summer that especially affected EFACEC chargers in hot climates. The manufacturer provided a fix and EA rolled out that fix to all of their stations. That is probably the reason that EFACEC locations have a lower PlugShare score. So it might be that today they are just as reliable as the others.
As of today EA has reported that both Erie and Herkimer are back up, I have travels planned soon and would like to take the EV, I would like to see successful check ins before I travel too...But does that explain why the EFACEC chargers in Herkimer NY went down in late January, and still aren't up (according to PlugShare)? I mean, I get that it could be coincidence - even the highest reliability chargers aren't perfect. But right now, 4 of 4 chargers are out of order, in a cold climate.
FWIW, has happened to me a few times. I find the connector takes a lot of force to insert properly, and every so often I don't quite get it right. The EA ones are definitely harder to insert properly though.I have not yet seen a single report of a DCFC initialization issue with a Bolt and a chargepoint charger
FYI: adding to your efforts here, I just noticed that a new design popping up from Signet also have the handles on the sides....EA appears to have used four different DCFC station manufacturers, EFACEC, ABB, Signet, and BTC.
Pictures attached below.
- EFACEC stations have the handles/connectors stored on the side of the station
- ABB stations have the handles/connectors stored in front and the card reader between the connectors
- Signet stations have the handles/connectors stored in front and the card reader above the buttons
- BTC handles/connectors stored in front LEFT justified, cabinet lock to the right of the connectors, card reader below the buttons
For the small sample of stations I looked at I was unable to draw any conclusion between ABB, Signet, and BTC, however it quickly became clear to me that where EA used EFACEC stations those locations have proven extremely unreliable.
View attachment 28295 View attachment 28296 View attachment 28297 View attachment 28298
- Avoid EFACEC stations wherever possible
I'd be pretty surprised if these stations aren't network managed and report faults as soon as they're detected. The problem is that you can't really detect some faults until the unit tries to swipe a card or it put under load.It’s too bad they don’t design some kind of “Self-Check” or “Test Mode” into these charging stations where you could simply press a button on the unit to run it (kind of like “Lamp Test” on an electrical panel).
It is a problem with the Bolt EV and HUBER+SUHNER cables, which are heavy, liquid-cooled cables. For most of the country, only Electrify America uses H+S cables, but in California, EVgo and Recargo also use the H+S cables at their 150+ kW charging sites.Are we talking about the failure to get past initialization after plugging in? I believe this is a known problem with the Bolt and many EA chargers. I've had this happen quite a bit and can sometimes work around it by lifting the charge handle during initialization so the mechanism will lock. I've never had the issue on the few ChargePoint chargers I've used.
In my experience, the issues at Electrify America sites typically occur early on. Essentially, the more the site is used over time, the more reliable it becomes.
In a recent video, one of my suggestions to EA is that they reach out to the local EV communities and invite owners to participate in an opening ceremony. Have a variety of different EVs charging with technicians onsite: work out the bugs, load test the system, etc.
Maybe we can keep after them. I've already reached out to EA through their website about a local site that is coming online soon. My local EV advocates group wants to host a ribbon cutting event with local elected officials. I still haven't heard back from EA.
I wish there was a way to know when they were going to go live with the tech's on site. I would gladly drive out and help them test if I could. Waiting for the ones to open in Alabama, where there will be few alternatives if we have issues early on, a multi vehicle test would be very beneficial for all involved. My Bolt is ready to go. I know of several others in the Atlanta area waiting to get the infrastructure through Alabama up and running as well.
The obvious answer would be to have them post a PlugShare comment a few days ahead of time along the lines of "the site will go live on 2020-xx-xx and we invite people to come and test their vehicles while the techs are onsite". I'm sure they'd get plenty of takers and it saves them the trouble of trying to figure out who to contact in the local community.
I wish there was a way to know when they were going to go live with the tech's on site.