[Jefe]

Since purchasing my 2019 Chevy Bolt in December 2018, my car has malfunctioned in a variety of ways that that have resulted in the car being in the shop for prolonged periods time (week plus), an inability of Chevy service staff to properly diagnose problems along with a general lack of knowledge at dealerships about how the car works and how to fix it. To make matters worse Chevy is slow in providing the support and the parts needed.

Issues have included: vehicle losing power and stopping on a freeway 2 times, faulty charge door, intermittent blackening of the radio screen, resulting in loss of radio, heat/temperature control and back-up camera.

After reporting the screen issue, the dealer had the car for about a week but returned it to me not repaired because of Chevy’s policy of having to duplicate all issues in their shop before even attempting to address them. I drove the car for one more day, the screen went dark while the car was running. I pulled over and shot a video depicting the issue. Only then did Chevy decide that I needed a new screen.

Now that I have a new screen, this morning, the heat/temperature control button and temperature gauge malfunctioned despite turning the car off and on repeatedly. Finally, after about 80 miles/1.5 hours of driving, it came back on. We captured this event on camera too.

What a hassle! What a disappointment! I feel like I’m a test driver in some prototype vehicle!!
N

 

[XJ12]

..this morning, the heat/temperature control button and temperature gauge malfunctioned despite turning the car off and on repeatedly.

you can reboot the infotainment system by holding the home and fast forward buttons simultaneously.

 

[XJ12]

I'd be curious if you plug in your phone. I've had my infotainment system freeze twice in my nearly two years of ownership, but I've never had my phone plugged in. Only use Bluetooth. I've had my computer(s), phone, and Fitbit individually freeze more times than that in two years.

 

[Vertiformed]

Sounds like you got a lemon.

 

[Jefe]

I'd be curious if you plug in your phone. I've had my infotainment system freeze twice in my nearly two years of ownership, but I've never had my phone plugged in. Only use Bluetooth. I've had my computer(s), phone, and Fitbit individually freeze more times than that in two years.

Bb

you can reboot the infotainment system by holding the home and fast forward buttons simultaneously.

you can reboot the infotainment system by holding the home and fast forward buttons simultaneously.

you can reboot the infotainment system by holding the home and fast forward buttons simultaneously.

Thanks for the suggestion. I tried and could not reboot it.

 

[sly]

Sounds like everything could be traced back to a computer problem, even the loss of power. Perhaps a loose connection somewhere. Anyway, this really sucks. Perhaps you should explore other dealerships that might have a more experienced service department for your Bolt.

 

[Jefe]

Sounds like everything could be traced back to a computer problem, even the loss of power. Perhaps a loose connection somewhere. Anyway, this really sucks. Perhaps you should explore other dealerships that might have a more experienced service department for your Bolt.

Thanks for your response. This is the second dealership that I have dealt with since last Dec when I bought the car.

From my limited experience working with the only two dealers in range, that everyone, from salespeople to mechanics to service advisors are uninformed about Chevy Bolt and are poorly supported by GM.!

 

[quirkySquirt]

Maybe have the dealer take a look at your 12V battery connections, heck, the 12V battery itself. In both the 2017 Volt and Bolt, weird errors like this sometimes were traced back to a loose terminal connections at the 12V distribution block (2017 Volt) or weak 12V battery (Bolt). Couldn't hurt.

 

[cwerdna]

Thanks for the suggestion. I tried and could not reboot it.

You need to press and hold the hardware buttons, not the buttons on the screen.