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It's quite possible that when they say "GM is having software trouble right now" that they're not referring to the software in the vehicle but rather some sort of issue in GM's server network that's preventing them from downloading the required software to the car. Or even some update of the software that they use in the shop to do that downloading.

It would be wise not to jump to any conclusions.
Funny, that's exactly what I was going to say. It's perfectly possible the dealer couldn't get access to the updated firmware required after the new battery is installed. If they can't download the software, they shouldn't install a new battery.

Also, the person giving you the message isn't likely an IT person that would be able to correctly articulate the nature of the "software issues" (nor would they need to).
 

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Discussion Starter · #22 ·
It's quite possible that when they say "GM is having software trouble right now" that they're not referring to the software in the vehicle but rather some sort of issue in GM's server network that's preventing them from downloading the required software to the car. Or even some update of the software that they use in the shop to do that downloading.

It would be wise not to jump to any conclusions.
Funny, that's exactly what I was going to say. It's perfectly possible the dealer couldn't get access to the updated firmware required after the new battery is installed. If they can't download the software, they shouldn't install a new battery.

Also, the person giving you the message isn't likely an IT person that would be able to correctly articulate the nature of the "software issues" (nor would they need to).
Yes, I agree this could be the case. However, as I mentioned in my original post, late Monday afternoon I received a voicemail from the service manager saying all they needed to do was charge the car to 100% and perform some diagnostics. Then late on Tuesday the said GM was having a software issue and wasn’t allowing any replacements until it was resolved. I picked up my car on Wednesday and they had not done anything to it.

Obviously what they told me late Monday afternoon was not true. I suspect what they told me Tuesday was also not true. I have called theEV concierge. They opened a case and claim to be looking it.
 

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Now we are confused.

Look under car and see if there is a new pack in it.

I don't doubt that there is some technical issue. Remember that GM controls the software. If the dealer can't access that site then that could be the reason.

At least you have a car and you can wear out the battery if it is old one.
 

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2021 Bolt LT Cayenne Orange Metallic
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Has anybody else run into this alleged software issue when trying to get their battery replaced?

Ed
GM EV tech, Jaryd Carvell, just addressed this a few hours ago on the Facebook Bolt Group.
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I'm pretty sure Jaryd was replacing them at a much higher rate early on, so it's possible that not enough customers cars are eligible and/or not enough batteries are available for Jaryd to be replacing batteries full-time. That was my point.

The overall replacement rate went DOWN in Q2. You know that, yes?
 

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Well, they may be starting to include some 2020-2022 models, but mine isn't one of them yet. 😠
 

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I'll look again. Thanks.


Perfectly stupid place yes.
 

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I'll look again. Thanks.


Perfectly stupid place yes.
Thanks for that. I too thought the recall status had been removed from the updated app. I see it now.

Top left initials - Preferred dealer - Check for Recall.
 

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Thanks for that. I too thought the recall status had been removed from the updated app. I see it now.

Top left initials - Preferred dealer - Check for Recall.
Yeah, really, really stupid place to put it.
 

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Discussion Starter · #36 ·
Here is an update.

I called the EV Concierge on Friday morning. What a wonderful service!

I got a text from my service advisor last Friday saying that GM had fixed the software issue and they would prioritize me for a new appointment. I got a call from the EV Concierge this morning. She didn’t have an answer for me about why the service advisor told me on Monday that they had replaced the pack and only needed to charge it to 100% and run some diagnostics, but had not yet done anything. She also had no information on why they told me GM had told them not to replace any batteries until a software issue had been fixed.

I told the EV Concierge I would not take my car back to Fremont Chevrolet. She is making arrangements with another dealer.

Ed
 

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Here is an update.

I called the EV Concierge on Friday morning. What a wonderful service!

I got a text from my service advisor last Friday saying that GM had fixed the software issue and they would prioritize me for a new appointment. I got a call from the EV Concierge this morning. She didn’t have an answer for me about why the service advisor told me on Monday that they had replaced the pack and only needed to charge it to 100% and run some diagnostics, but had not yet done anything. She also had no information on why they told me GM had told them not to replace any batteries until a software issue had been fixed.

I told the EV Concierge I would not take my car back to Fremont Chevrolet. She is making arrangements with another dealer.

Ed
FWIW, while I purchased my Bolt Premier from Fremont Chevrolet, I had my pack (2017) replaced at Stevens Creek Chevrolet. They did an OK job.
 

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Not to hijack this thread, I have a 2021 are they saying our batteries are soon to be replaced? I haven’t heard a thing for sometime now?
It's anyone's guess. This is what I was told last week by a Case Referral Specialist from GM. I had inquired about a trade repurchase, and she was giving me my options.

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