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Got a new battery

18493 Views 114 Replies 33 Participants Last post by  NortonCommando
Wheel Tire Car Land vehicle Vehicle

I'm standing with Daniel Brouillard of Mirak Chevrolet in Arlington, MA. My 2019 LT just got its new battery pack. It took a day and a half for the procedure. He said it took longer to unpack the new battery and pack up the old one than to actually place the new battery in the car. Daniel says when calling your dealer, please leave your name, address, phone number and VIN. Then they can order the new pack for the cars that are eligible. It's been a long haul but I'm glad I waited. It's a great little car.
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Were you notified to bring in your car for the battery change or did you request it?
I had gotten a call from the Concierge.

Then with the Concierge on the phone I drove to the dealer who told me they still couldn't order the battery on the parts website. So I passed that on to a contact who is a regional Chevy service manager. He called me back to say there had been a problem with website that he hadn't been aware of. The next day Daniel from the dealer called me very happily to say that he could get a battery. I feel I played my small part in the whole drama.
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Interesting. Did they check in your vehicle and inspect it prior to ordering the battery? I have been told again and again that I have to bring my car in (which I've done twice now only to be turned away with "We can't do this repair"), check it in for 24 hours, before they will even order the battery, even with my "replace your battery now!" letter. I have been unable to do this over the phone at all, and I've visited 2 dealers just to have them turn me away. I'm trying a third next week (this is dealer #7 I've contacted overall, third to visit in person). I really don't want to be stranded without a car for a month while they order a battery, since when I asked the concierge if they were going to hold the car through the whole process, I got "maybe, I don't know" and the dealer won't give any info over the phone...just demand that I bring the car in before they'll talk to me. I'm running out of dealers!
Your story doesn't sound like the procedure that was explained to me. I'm not going to be helpful here because I had parked my car in my dealer's lot - because it was either there or in the basement parking garage of my daughter's hi-rise apartment building. But when I said I was going to post this, my dealer just emphasized having the VIN with the initial call to save time - He didn't mention anything about a pre-installation inspection period. When it was ordered it took about a week to get it shipped.

There was the complication around the GM website that the dealer used to order the battery. The dealer couldn't order it and the Chevy people didn't know about the glitch. Seems like there are a lot of internal communication issues that have gummed up the works.
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Did they charge it to 100%?
I picked it up before they could finish charging it. It has been reset to 100%, but I haven't gotten there yet. I drove it a bit then plugged in my slow charger - overnight. Since I drove it again today I won't get to 100% until 11:45 tomorrow. Right now its anticipating the max range is 260 miles.
Font Circle Plant Electric blue Pattern

I finally got to 100% - It's cool to see 300 miles even though the way that I drive I'll never get that figure. I just enjoy the low end torque too much!
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