Sorry, I haven't followed your situation carefully but can you check via 1 of the steps at Battery replacement recall remedy tracking summary that it does NOT say "remedy not yet available" for you?Interesting. Did they check in your vehicle and inspect it prior to ordering the battery? I have been told again and again that I have to bring my car in (which I've done twice now only to be turned away with "We can't do this repair"), check it in for 24 hours, before they will even order the battery, even with my "replace your battery now!" letter. I have been unable to do this over the phone at all, and I've visited 2 dealers just to have them turn me away. I'm trying a third next week (this is dealer #7 I've contacted overall, third to visit in person). I really don't want to be stranded without a car for a month while they order a battery, since when I asked the concierge if they were going to hold the car through the whole process, I got "maybe, I don't know" and the dealer won't give any info over the phone...just demand that I bring the car in before they'll talk to me. I'm running out of dealers!
Interesting that there are two stickers, with one partially on top of the other. Neither part number 24048921 or 24049091 appears in the list of recalled ones in https://static.nhtsa.gov/odi/rcl/2021/RCLRPT-21V650-4541.PDF (recall for 2020-2022). Note also that the third line is also different -- instead of it beginning with 0808 like US-made batteries have had, the new sticker has a third line starting with 0117 and one more digit.
I was told by dealer i would get a letter from Gm.Have not received anything yet.Can you post a copy of the letter so i can see in advance what it lopks likeIt's quite messed up messaging. I had been watching this site. I was sorta keeping an eye out on the mychevrolet site. Then someone posted about a battery being done near-ish me. I checked mychevrolet - no change. Then 2 days later (21st) there it was.
I called my local dealer and they said to call gm. gm set it all up but it was for much later in November.
I called the dealer mentioned (which was the dealer I bought the vehicle from) and they said sure, we can order it we can do it for you on the 28th. Then they called back saying no, a battery has been allocated to your VIN to another dealer.
I called gm and got them to re-arrange all that and the new dealer got it all going and hopefully I'll have a new battery sometime this week. A week later than maybe I could have.
Later this past week (28th) I finally got the letter.
So yes...messy messaging.
Just keep checking mychevrolet for it to change to just saying INCOMPLETE. Then spring into action.I was told by dealer i would get a letter from Gm.Have not received anything yet.Can you post a copy of the letter so i can see in advance what it lopks like
Your dealer is out to lunch. All they need to know is your VIN (car serial number visible through the windshield near the driver's side "A" pillar), and if they're putting you to the trouble of making you bring your car to them to check the VIN then I don't think they deserve your patronage.I have been told again and again that I have to bring my car in (which I've done twice now only to be turned away with "We can't do this repair")...
No, it says recall incomplete. I am in the “replace your battery NOW” group. GM has called me twice, but so far no one can replace the battery. I have been told 100% to bring the car in before ordering. It can NOT be done via phone. I cannot verify what the Facebook person is saying because every dealer has told me otherwise.Sorry, I haven't followed your situation carefully but can you check via 1 of the steps at Battery replacement recall remedy tracking summary that it does NOT say "remedy not yet available" for you?
Pages 4 to 5 of https://static.nhtsa.gov/odi/rcl/2021/RCSB-21V560-3056.pdf has the ordering procedure for the dealer. From what I've seen from the GM dealer tech who has been posting on FB, VIN and contact info is sufficient. Car doesn't need to be brought to the dealer to order the pack.
Man, I’m in the 4th largest city in the US. I have contacted 7 dealers. I have visited 2 dealers in person. If you have a dealer in Houston who I can call, I’m all ears.Your dealer is out to lunch. All they need to know is your VIN (car serial number visible through the windshield near the driver's side "A" pillar), and if they're putting you to the trouble of making you bring your car to them to check the VIN then I don't think they deserve your patronage.
Confirm that you're on the list, take a screenshot of the confirmation, then take both that and the recall document that @cwerdna linked to your dealer and show them to him. If he still says they can't fix your car then demand to know why. If they can't explain it to your satisfaction then demand to see the manager. If the manager doesn't satisfy you, tell him you're going to report them to GM.Man, I’m in the 4th largest city in the US. I have contacted 7 dealers. I have visited 2 dealers in person. If you have a dealer in Houston who I can call, I’m all ears.
Has the EV concierge been able to help you with any of the dealers?No, it says recall incomplete. I am in the “replace your battery NOW” group. GM has called me twice, but so far no one can replace the battery. I have been told 100% to bring the car in before ordering. It can NOT be done via phone. I cannot verify what the Facebook person is saying because every dealer has told me otherwise.
They finally found one dealer that says they are willing to do the service, but I DO need to bring it in for "inspection" before they can order a battery. I'm going to try to do that this week...hopefully it won't be another wasted morning, because I have been taking off work in the mornings to drive to these places, and I'll need to arrange transportation for 2 days (the car needs to "cool off" for 24 hours before they can "inspect" it prior to even getting a battery ordered) just to get the car checked in. Hopefully they give me the car back while the battery is on order. One of the dealers said the batteries are on backorder and are 2-3 months out.Has the EV concierge been able to help you with any of the dealers?
You may want to talk to the concierge again to get GM to tell the dealer that none of the above is necessary. All they need is the VIN to order the battery through the special method in the service bulletin.They finally found one dealer that says they are willing to do the service, but I DO need to bring it in for "inspection" before they can order a battery. I'm going to try to do that this week...hopefully it won't be another wasted morning, because I have been taking off work in the mornings to drive to these places, and I'll need to arrange transportation for 2 days (the car needs to "cool off" for 24 hours before they can "inspect" it prior to even getting a battery ordered) just to get the car checked in. Hopefully they give me the car back while the battery is on order. One of the dealers said the batteries are on backorder and are 2-3 months out.
Exactly. The battery needs to be replace no matter what condition the car is in, the only question is whether or not the car (as identified by its VIN) has been moved onto the list of cars for which a battery is available. It it's on that list, there's nothing about the car that would prevent it from getting the battery (with the possible exception of egregious damage).You may want to talk to the concierge again to get GM to tell the dealer that none of the above is necessary. All they need is the VIN to order the battery through the special method in the service bulletin.
My dealer told me they won't order the battery unless I bring the car and so it will take up to a week and they will give a rental till that time.Exactly. The battery needs to be replace no matter what condition the car is in, the only question is whether or not the car (as identified by its VIN) has been moved onto the list of cars for which a battery is available. It it's on that list, there's nothing about the car that would prevent it from getting the battery (with the possible exception of egregious damage).
The fact that they're asking to keep the car for 2 days suggests to me that there's some strange miscommunication going on, either between the dealer and GM or between the dealer and you. The 2 days is the time it takes to replace the battery, so either they have a new battery on hand and are ready to install it as soon as you bring the car in or they've looked at the replacement instructions and somehow got their wires crossed as to exactly what they require.
Again, if I were you I'd bring all that documentation to the dealer when you go and be prepared to stand your ground on what it says.
All done on the phone in my case. I will show up the morning of the swap and drive away that afternoon with a new battery.I wonder if the dealers have to pay up front for the battery and then get refunded the core charge when they return the old one, and as a result they want to have the car as collateral in case the customer walks out on the deal....?
Glad you had good service at Mirak...............I never did. When I had the same issue they kept saying they heard but then wrote "can't find it" they told me to "Turn up the radio" no word of a lie.I finally got to 100% - It's cool to see 300 miles even though the way that I drive I'll never get that figure. I just enjoy the low end torque too much!
This makes sense and would explain why some dealers are ordering batteries over the phone and others are demanding the car come in first.I wonder if the dealers have to pay up front for the battery and then get refunded the core charge when they return the old one, and as a result they want to have the car as collateral in case the customer walks out on the deal....?
