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I just sent the following e-mail to Electrify America after some phone sessions with their support folks. The contents are, I think, self-explanatory. The TL;DR summary: if you're a Canadian it seems like it's not possible to create an account with a valid payment method (which means the account is useless), so if you have an existing account then you'd better not delete it...
Solution found! The problem with setting up a payment method is that the EA app only accepts a 5-digit US ZIP code and not a Canadian postal code with letters and digits. The solution is the same one you use at a US gas pump when it asks for your ZIP code - you enter the three numeric digits of your postal code followed by "00". That (along with your other credit card info) allows you to set up the payment method.
Solution found! The problem with setting up a payment method is that the EA app only accepts a 5-digit US ZIP code and not a Canadian postal code with letters and digits. The solution is the same one you use at a US gas pump when it asks for your ZIP code - you enter the three numeric digits of your postal code followed by "00". That (along with your other credit card info) allows you to set up the payment method.
Good morning. I'm a Canadian living in Vancouver BC. A little over 3 years ago I created an Electrify America account using the EA web site using the email address "xxxxxxxxxxxxx" so that I would be able to use your EV charging network when I went on occasional trips to the US. I downloaded the EA app for my phone and was able to successfully charge at EA sites in Seattle (this was in pre-COVID times).
I am in the process of switching Internet Service Providers, so I needed to be able to change my e-mail address. The EA web site no longer seems to have any way to access my account, and the EA app on my phone had no way to change the e-mail address, so I called your support number and was told that I'd have to delete my old account and create a new one using the new e-mail address.
I deleted the old account using the EA app, and created a new account with my new email address of "yyyyyyyyyyyyyy". I received a verification email, clicked the link, and the account now seems to be activated.
But unfortunately, I'm unable to set up a payment method using my credit card because the EA phone app requires me to enter a 5-digit numeric zip code, and there's no way to enter my Canadian 6-character alphanumeric postal code (see attachment).
I've been told by a support rep that Canadian credit cards can't be used with an EA account (although they can be swiped at the charging stations themselves).
Why are Canadians no longer able to have Electrify America accounts?
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