If it makes you feel any better -- ordering a build from Kia is even more of a nightmare. It makes GM's system look high tech in comparison. With Kia you order a build, dealer submits it, Kia only looks at the order as a suggestion. Their allocation system, build system, status, it's all a mystery and no way to find out any information. Even if you order through a high volume dealer, what they actually send to that dealer is a luck of the draw type of thing where you just hope your build and your color is on the list. I've had two orders at two dealers for 6 months and no vin, no update, no nothing. There are people that "ordered" months after me already receive their cars because they ordered a more common build or were less picky on the color.
When I did a custom order for my 2017 Volt back in the day, process was full communication at each step of the way.
