Lack of communication between departments continues.....
Got a call from my new repurchase "helper" this morning, she had now found the docs I had previously sent so that was good but it went on that unlike the deal for the msrp "swap/trade that has been in the works she now says that it would be a "standard" buyback, they offer X amount for mine to put towards the new one on order and I owe the difference.... Nope! THAT is not what I have been told all along. So... I emailed the GM guy that I stated with on this lovely journey and filled him in on her reply, asking for him to contact her and get ducks in said row, he replied (quickly I might add) that he would investigate the issue and get back to me.
Just WOW..... I mean, I REALLY questioned the legitimacy of the swap deal with the 1st guy and he swore by what he said, and he was a "regional service manager", not just some phone service.
Just hope they can all get their crap together, or their stories straight..
Got a call from my new repurchase "helper" this morning, she had now found the docs I had previously sent so that was good but it went on that unlike the deal for the msrp "swap/trade that has been in the works she now says that it would be a "standard" buyback, they offer X amount for mine to put towards the new one on order and I owe the difference.... Nope! THAT is not what I have been told all along. So... I emailed the GM guy that I stated with on this lovely journey and filled him in on her reply, asking for him to contact her and get ducks in said row, he replied (quickly I might add) that he would investigate the issue and get back to me.
Just WOW..... I mean, I REALLY questioned the legitimacy of the swap deal with the 1st guy and he swore by what he said, and he was a "regional service manager", not just some phone service.
Just hope they can all get their crap together, or their stories straight..