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I only communicated with my buyback specialist at his specific Email address. When I asked for updates, he usually did so the same day. Great service. Today I picked up my check and turned in my car. Very easy transaction.
 

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I just called today to get in the queue. It was interesting that they didn't ask for my VIN, but instead asked for my dealer and whether I had the 90% max charge fix applied. The answer to the last question was no. I wonder if those who have not had the fix applied are treated differently than those who have? Why ask the question if not?
 

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So I was approved for the repurchase, and the case is now in the finance department. He is requesting a copy of the driver license, the payment history on the car loan, and the payoff amount including the per diem amount. When the case worker called me this AM to say the case is being transferred to finance, I asked her about the replacement option, but the rep only repeated what the letter stated, that they will replace the vehicle with a comparable new vehicle, paying the sales tax, registration fees, etc. She suggested to go through with the repurchase process, and when I receive the repurchase letter that I can decline it and apply for the replacement option, but then it's like going back to square 1.
 

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I just called today to get in the queue. It was interesting that they didn't ask for my VIN, but instead asked for my dealer and whether I had the 90% max charge fix applied. The answer to the last question was no. I wonder if those who have not had the fix applied are treated differently than those who have? Why ask the question if not?
In my case I had not applied the recall update when I started the repurchase, but while waiting for them to get the process going I did bring the car in to the dealer to hobble the software, thinking there might be liability otherwise, even through I maintained hilltop reserve. They did approve the repurchase, although it is unknown whether they knew about the hobble. In the initial contact I believe they likewise asked me about the software fix, and I am assuming the reason was more akin to wanting cars to not catch fire.
 

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In my case I had not applied the recall update when I started the repurchase, but while waiting for them to get the process going I did bring the car in to the dealer to hobble the software, thinking there might be liability otherwise, even through I maintained hilltop reserve. They did approve the repurchase, although it is unknown whether they knew about the hobble. In the initial contact I believe they likewise asked me about the software fix, and I am assuming the reason was more akin to wanting cars to not catch fire.
That makes sense. Burning cars = bad publicity. I tend to think that those who didn't get the "hobble" as you say, are in a stronger negotiating position. I've been hilltop reserving it since the day I bought the car pretty much.
 

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2017 Premier, Arctic Blue - Oct 2020
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I began the process, just to see the options. I bought a used 2017 five months ago, put about 3000 lovely miles on this creampuff.
I'm in Washington. They told me since I bought it used, there is no MSRP swap available. The amount they'll subtract my miles from is the amount -I- paid, not the MSRP.
I imagine I'll be offered ~1000 less than my total cost, about 160/month cost of ownership if I opt to turn it in. Not sure I want to start shopping again, but I could likely replace it for several thousand less this spring or summer, or pay more for another make and model. TBD.
 

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That makes sense. Burning cars = bad publicity. I tend to think that those who didn't get the "hobble" as you say, are in a stronger negotiating position. I've been hilltop reserving it since the day I bought the car pretty much.
Great thought. I didn’t get my update and yes, it was asked by the concierge.
 

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So I was approved for the repurchase, and the case is now in the finance department. He is requesting a copy of the driver license, the payment history on the car loan, and the payoff amount including the per diem amount. When the case worker called me this AM to say the case is being transferred to finance, I asked her about the replacement option, but the rep only repeated what the letter stated, that they will replace the vehicle with a comparable new vehicle, paying the sales tax, registration fees, etc. She suggested to go through with the repurchase process, and when I receive the repurchase letter that I can decline it and apply for the replacement option, but then it's like going back to square 1.
That sounds like too much hoops to jump through to get a replacement. Not sure if I have the time or patience for that. Quick question, is your Bolt paid off or do you have a lien remaining on it?
 

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That sounds like too much hoops to jump through to get a replacement. Not sure if I have the time or patience for that. Quick question, is your Bolt paid off or do you have a lien remaining on it?
Yes, I have a lien on the 2017 Bolt. That is why I believe a replacement would be best; GM swaps cars and pays for the sales tax, etc. The credit union told me that it is a simple matter for them to change the VIN on the collateral.

Initially, the options from the concierge were to get a long term loaner or a repurchase. This idea of a replacement was new for me. Was anyone offered a replacement up front when asking for a repurchase? The letter I had received this week was the first I had heard of a replacement, and by the time I had received the call from the rep a couple of days later, the case was already moved over to Finance.
 

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Discussion Starter · #34 ·
Just called the concierge line and requested details about the buyback program. The rep actually mentioned the option and offered to take down my information without being prompted, which was a nice surprise. I plan to post pseudo-real time updates here to track the process and my thoughts along the way.

2017 Bolt EV Premier - 70,000 miles

2/25/21 - Called Bolt EV Concierge line in response to Battery Recall mailing. Rep indicated she would escalate buyback option to appropriate team, and to expect a callback in 24-48 hours, but to allow additional time right now because they are inundated with inquiries. I will allow 7 days and call back in this time next week if no response.
2/26 - Received a voicemail from a Chevy Customer Assistance Rep named Randy stating that she was assigned my case and would be reviewing for action, with a callback scheduled for Tuesday 3/2.

3/2 - Received a call from the same number but asking for someone by the wrong name. I advised wrong number and hung up, then realized the number looked familiar and called back to leave a message for Randy.

3/3 - Spoke with Randy who was adamant that the repair has been identified and scheduled for completion in April. I mentioned that Hyundai had just recently bit the bullet and is implementing a total battery replacement for all affected vehicles with the defective LG Chem batteries, but she stated she was advised that GM would be able to repair and not replace. She did not seem keen at all on the idea of a buyback due to my state and mileage, but offered a long term loaner until the repair can be completed despite the fact that I own my Bolt outright and would be willing to negotiate. Scheduled a return call for Friday 3/5 to confirm long term loaner options. Since I am currently in the process of moving and do not wish to add the logistic complexity of selling and buying a new car, I decided to wait until more information comes forward about the recall and repair options.

3/5 - Randy called to confirm that a long term loaner 2021 Bolt EV has been arranged at my local dealer. She was very pleased that I was the first person she was able to arrange a Bolt loaner for instead of an ICE vehicle. She provided instructions to take my Bolt to the dealer and leave it there. It will be nice to try out the newer model to see if it is worth swapping for in the future, but I will likely opt for something with a little more room and seat comfort with my next EV. When I arrive at the dealer, I plan to request to be placed at the front of the repair line since they will already have my car on site. So, for now I am content with a loaner Bolt with the ultimate outcome still to be determined; whether that be a repair, battery replacement, or buyback.
 

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3/3 - Spoke with Randy who was adamant that the repair has been identified and scheduled for completion in April. I mentioned that Hyundai had just recently bit the bullet and is implementing a total battery replacement for all affected vehicles with the defective LG Chem batteries, but she stated she was advised that GM would be able to repair and not replace. She did not seem keen at all on the idea of a buyback due to my state and mileage, but offered a long term loaner until the repair can be completed despite the fact that I own my Bolt outright and would be willing to negotiate.
Curious to hear which State are you in, for GM to be playing hardball?
 

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2/26 - Received a voicemail from a Chevy Customer Assistance Rep named Randy stating that she was assigned my case and would be reviewing for action, with a callback scheduled for Tuesday 3/2.

3/2 - Received a call from the same number but asking for someone by the wrong name. I advised wrong number and hung up, then realized the number looked familiar and called back to leave a message for Randy.

3/3 - Spoke with Randy who was adamant that the repair has been identified and scheduled for completion in April. I mentioned that Hyundai had just recently bit the bullet and is implementing a total battery replacement for all affected vehicles with the defective LG Chem batteries, but she stated she was advised that GM would be able to repair and not replace. She did not seem keen at all on the idea of a buyback due to my state and mileage, but offered a long term loaner until the repair can be completed despite the fact that I own my Bolt outright and would be willing to negotiate. Scheduled a return call for Friday 3/5 to confirm long term loaner options. Since I am currently in the process of moving and do not wish to add the logistic complexity of selling and buying a new car, I decided to wait until more information comes forward about the recall and repair options.

3/5 - Randy called to confirm that a long term loaner 2021 Bolt EV has been arranged at my local dealer. She was very pleased that I was the first person she was able to arrange a Bolt loaner for instead of an ICE vehicle. She provided instructions to take my Bolt to the dealer and leave it there. It will be nice to try out the newer model to see if it is worth swapping for in the future, but I will likely opt for something with a little more room and seat comfort with my next EV. When I arrive at the dealer, I plan to request to be placed at the front of the repair line since they will already have my car on site. So, for now I am content with a loaner Bolt with the ultimate outcome still to be determined; whether that be a repair, battery replacement, or buyback.
Sounds like I might have the same Randi as you, but I've had a great experience - never thought I'd say that about GM. But I also never thought I'd have a Chevy I like as much as the Bolt. She also suggested a long term loaner, but that wasn't going to work for my situation. She then moved forward with submitting my request. I'm more interested in the trade than cash right now. It's moved along very smoothly. The dealer contacted me asking for details on what vehicle I'd be interested in. They had the exact 2021 Premier on the lot I wanted, color and all. I still haven't been contacted by the financing department, but my request has been accepted and seems to be moving forward. I'm getting e-mails from the dealer as if I had just purchased a car, so they seem to think it's nearly a done deal. I still don't have an exact figure, but my cost basically should be the mileage allowance. I have 21k miles on my 2019 Bolt.
Speaking of Mileage allowance, what are people being dinged for on that?
 

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Sounds like I might have the same Randi as you, but I've had a great experience - never thought I'd say that about GM. But I also never thought I'd have a Chevy I like as much as the Bolt. She also suggested a long term loaner, but that wasn't going to work for my situation. She then moved forward with submitting my request. I'm more interested in the trade than cash right now. It's moved along very smoothly. The dealer contacted me asking for details on what vehicle I'd be interested in. They had the exact 2021 Premier on the lot I wanted, color and all. I still haven't been contacted by the financing department, but my request has been accepted and seems to be moving forward. I'm getting e-mails from the dealer as if I had just purchased a car, so they seem to think it's nearly a done deal. I still don't have an exact figure, but my cost basically should be the mileage allowance. I have 21k miles on my 2019 Bolt.
Speaking of Mileage allowance, what are people being dinged for on that?
 

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2019 Bolt Premier, CA, 22,500 miles, $7200 mileage deduction.
Ouch. That seems high to me. I was expecting closer to $4k for 22,000 miles. I guess I'll find out soon enough. I'll be doing the swap in Arizona.
 
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