Sounds similar to my process dennycamp, although Keith contacted me first and said he would check to see if my requested vehicle is available (I actually gave a backup choice, just in case) and that someone would contact me soon about the docs. Very cool! I paid cash too, so the process seems a little easier (less paperwork for sure). Thanks for sharing.I started the process on 3/16, received a call from Randi on 3/17 and submitted a copy of the title, original purchase agreement, and mileage. Received a follow up call from Randi on 3/19. Today (3/20) I received the “pick out your replacement car from a local dealer” email from Keith Rusie (Customer Activities Manager). The email had instructions to have a pdf ready with the title, registration, and driver’s licenses for all owners for the next call, which it says will be the “processing center”. Very quick process so far. We will see what is next. I live in Alabama and have a 2019 LT purchased new without financing.
It would seem that if you upgraded the vehicle, you would have to foot the Bill for the difference, but I don’t have any experience.