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I started the process on 3/16, received a call from Randi on 3/17 and submitted a copy of the title, original purchase agreement, and mileage. Received a follow up call from Randi on 3/19. Today (3/20) I received the “pick out your replacement car from a local dealer” email from Keith Rusie (Customer Activities Manager). The email had instructions to have a pdf ready with the title, registration, and driver’s licenses for all owners for the next call, which it says will be the “processing center”. Very quick process so far. We will see what is next. I live in Alabama and have a 2019 LT purchased new without financing.

It would seem that if you upgraded the vehicle, you would have to foot the Bill for the difference, but I don’t have any experience.
Sounds similar to my process dennycamp, although Keith contacted me first and said he would check to see if my requested vehicle is available (I actually gave a backup choice, just in case) and that someone would contact me soon about the docs. Very cool! I paid cash too, so the process seems a little easier (less paperwork for sure). Thanks for sharing.
 

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Sounds similar to my process dennycamp, although Keith contacted me first and said he would check to see if my requested vehicle is available (I actually gave a backup choice, just in case) and that someone would contact me soon about the docs. Very cool! I paid cash too, so the process seems a little easier (less paperwork for sure). Thanks for sharing.
It took about a month from that point to close the deal on mine. Start like 2/8/21 from first phone call. Closed on 3/16.
 
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The saga continues. Last Saturday I provided the requested information (sales contract, mileage, registration, title) to GM through the new email address. This morning (Thursday), I get a call from my rep saying that he's made progress, but would I be interested in a swap? I said I'd be willing to look at it, but had a strong bias to repurchase, even if I am going to replace with a Bolt (I definitely might). I'd rather shop for my own best deal, and I have a car I can borrow for a few months. He asked for my closest dealer, and seemed to know others in the area.

Then he asks me to send the document scans. I mention that I sent them on Saturday, and he asks "Were those along with the mileage?". Sigh. Yes, they were along with the mileage. The poor guy is clearly overallocated.

BTW, I'm in California.
No update, save:
  • My battery cooling system went on the fritz yesterday, preventing the car from charging at more than 1kW. We're lounging at a dealership now.
  • I looked at the possible discounts in my area, and what repurchase amount I might get based on the MSRP paid*(120000-mileage)/120000, and have concluded that I'm probably best to take a vehicle swap, given my vehicle's relatively high mileage (53k). I don't see any Premieres selling locally for 24k. Unless I'm set on a different kind of vehicle.
 

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It took about a month from that point to close the deal on mine. Start like 2/8/21 from first phone call. Closed on 3/16.
Thanks, that gives me a possible time line. I did receive another email from Keith yesterday saying he is working on cases this week and to look for a meeting notice

If you don’t mind me asking, did you do the car swap or cash? I told them on the first call I was ok with a car swap, but I talked to the local dealer who has processed some of these and recommended the cash option. I believe the dealer has an interest in the cash because if I turn around and buy a new car from him, he makes more money then if Chevy does it directly. So he may be biased. Looking for info on which way to go. My goal is a 2021 Bolt with little or no cash from me. I have a 2019 LT with low miles.
 

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Just got off the phone with Keith Rusie from GM. He offered the long term rental option, but I told him the issue I had was the reduction in value of the Bolt. He then said there were two options, trade buyback or straight buyback.

For the trade, he said it would be a MSRP comparison, with me paying the difference. No reduction due to mileage. GM would have to verify the dealer where the Bolt I identified as a replacement would host the deal, and the car was available. He said a trade buyback was more complicated and takes slightly longer than a straight cash buyback. This would be a good option if you have high mileage.

For the straight cash buyback, they do take into account the mileage. The formula for Alabama is the mileage when the defect was identified divided by 100,000. Multiply that by the total sales price, including taxes and fees. That is the reduction. Subtract the reduction from the total sales price used earlier, and that will be the cash offer. Because of my low mileage, my offer should be around $26,600.

One important piece of info is the mileage when the defect was identified. He looked in my records and used the mileage when I had the recall software patch installed. I had the recall done early in February, and the defect was known before that, but I have not been putting many miles on the car because of working from home. Have some way to prove your mileage. If you have GM work records, they may be able to tie your mileage to that.

We agreed to go with the straight buyback. I emailed him copies of the sales agreement, registration, title, and driver’s licenses of me and my wife. Keith said that I should hear from the repurchase team within 5 days.

I received another email from Keith with a buyback case number, which is different then the case number initially assigned.

Keith could not have been nicer. He is impressed with the enthusiasm and support Bolt owners have toward their electric car. He does not own one, but he said that he told his wife that they have to look at something that is generating this much loyalty.
 

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It took about a month from that point to close the deal on mine. Start like 2/8/21 from first phone call. Closed on 3/16.
I started my buyback saga on 5 Feb....it's now 23 March and still waiting for the repurchase coordinator to reach out to me. I figure it'll be at least another 2 weeks even after they reach out.
 

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Was contacted today by Kyle from the repurchase team. He could not have been nicer. He requested documents, including pictures of the car inside and out. He apologized for asking for documents that I most likely already submitted to others in the chain, but said they aren’t always shared in each handoff. Was not an issue, and he thanked me after they were sent. He said that it should be 2 to 3 weeks to complete the entire process, however for me it should be less because I paid cash for the car and they don’t have to investigate payment records. I made first call to Chevy on 3/16.
 

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Was contacted today by Kyle from the repurchase team. He could not have been nicer. He requested documents, including pictures of the car inside and out. He apologized for asking for documents that I most likely already submitted to others in the chain, but said they aren’t always shared in each handoff. Was not an issue, and he thanked me after they were sent. He said that it should be 2 to 3 weeks to complete the entire process, however for me it should be less because I paid cash for the car and they don’t have to investigate payment records. I made first call to Chevy on 3/16.
I received my offer today. It was more than I expected based on the preliminary numbers. I can turn in the car and pick up the check on 4/7, which is 3 weeks and 1 day after the first call. I was always treated with respect and it was a pleasant experience. I will pick up the check and then give it back to the dealer to buy a 2021 Premier and he will cut me a check for the difference.
 

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I received my offer today. It was more than I expected based on the preliminary numbers. I can turn in the car and pick up the check on 4/7, which is 3 weeks and 1 day after the first call. I was always treated with respect and it was a pleasant experience. I will pick up the check and then give it back to the dealer to buy a 2021 Premier and he will cut me a check for the difference.
Congratulations! Glad it worked out even much better than expected for you.

I made my first call to Chevy on 3/1, approved by the level 2 CS for buyback last week, but have not heard a peep from the repurchase team yet.
 

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I'm finally in the beginning. Just got to the paperwork in, strange that it feels like sending into an abyss.
 

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Are they offering these buybacks/swaps for Bolts that weren't affected by the battery fire recall? My 2019 did not have the recall that limited charge. I had the manual service disconnect recall done, and now have a new one for updating the battery monitoring software (to fix the fire issue that I'm not supposed to have). Does my loss of confidence in the Bolt and GM qualify me for a buyback?
 

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Are they offering these buybacks/swaps for Bolts that weren't affected by the battery fire recall? My 2019 did not have the recall that limited charge. I had the manual service disconnect recall done, and now have a new one for updating the battery monitoring software (to fix the fire issue that I'm not supposed to have). Does my loss of confidence in the Bolt and GM qualify me for a buyback?
Unlikely. The buybacks appear to vary with each state's lemon law. If your vehicle doesn't have the defect, it's hard to see how you could leverage your state's lemon law to get a buyback.
 

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Any NYS resident got a buyback deal done? [I have not tried yet.]
I bought a used just-off-lease 2017 LT black with GM certification in excellent condition, <12500 mi in Nov, 5 days before the recall. I have finally just taken possession of my 2021 Volvo XC40 P8, so am going to dispose of the Bolt one way or another. If GM will give me more or less what I paid in November ($18.5K), I'd be very happy. I would not be happy to give up $4K of lost resale value to others though. Somewhere between those extremes, I'd be good with that too, call it 'rental fees'. It has just about 13K mi exactly as of now. Plus a new set of Michelin Cross Climate 2 17" along with the Michelin self-sealers that came at the purchase, 2 of which were brand new, the others in excellent condition.

Trying to decide if it's worth the hassle of opening a case with GM or just going to Carmax or others like that. I have the first recall patch, and the local dealer says he expects the second to be early June. I don't want to sell it to any friends in its current state of being of unknown fire hazard. Opinions, o forum-eers?
 

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I received my offer today. It was more than I expected based on the preliminary numbers. I can turn in the car and pick up the check on 4/7, which is 3 weeks and 1 day after the first call. I was always treated with respect and it was a pleasant experience. I will pick up the check and then give it back to the dealer to buy a 2021 Premier and he will cut me a check for the difference.
Look - everyone on this thread is considering a buyback or a swap. Please don't write "more than I expected" - just tell us what they paid you. It would be so much more helpful.
 

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Look - everyone on this thread is considering a buyback or a swap. Please don't write "more than I expected" - just tell us what they paid you. It would be so much more helpful.
The repurchase amount was posted in other threads. $29,300 for a 2019 LT with 12k miles in Alabama. The initial unofficial estimate was $26,500.
 

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Look - everyone on this thread is considering a buyback or a swap. Please don't write "more than I expected" - just tell us what they paid you. It would be so much more helpful.
It's not that easy.
I dropped off my '17 Bolt Prem, I got a check for around $28,500. I spent about $29,000 after rebates and cash back stuff when I bought it... but I also had a trade in that I had only paid $4000 for when I got it (long story) but got a $11,000 cash trade.
So really I just got PAID to drive the car for 3 years and 85-90% of my charging was free.

I'm still pissed about all the issues I had with this one car but I am happy it is GONE !
 

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I had no intentions of initiating a buyback as I really love this little sucker but after being told I should park outside and not to charge overnight I made the call this morning.

1-833-EVCHEVY Chevrolet EV Concierge
45 min wait time and when I reach someone the lady was really pleasant to talk to.

After exchanging pleasantries... I stated I own a 2017 Bolt and I would like to speak to a buyback specialist. She stated I see you are calling from California lol

She read a statement from GM about the problem & asked a couple questions: contact info, mileage, VIN, where I purchased the vehicle, why I was requesting a buyback, did I do the software updates (No to both updates as I used hilltop reserve)

When she asked why I was asking for a buyback I stated: I drive to work every day and charge at home overnight in my garage with no driveway, GM and the NHTS is telling me to stop doing that. My Bolt has been kicked to the curb... literally..

She said that a California Buyback specialist will reach out to me within 24-48 hours.
 

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I also have really liked my 2017 Bolt Premier. Live in Massachusetts and will call the Concierge line.
- waited on phone about 90 minutes -
Exchanged pleasantries; the specialist just asked about contact info, mileage, VIN, and preferred dealership - I stated the reason I was asking about a buyback was the car catching on fire - no other questions asked. Stated I will have a buyback person somewhere in GM land review the data and get back to me in 24-48 hours.
 

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Contacted by GM yesterday afternoon - anticipate another call in 4-5 days. I was told that GM is evaluating recent fires and that "could" affect any buyback offer. Further updates when available!
 
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