[UnAlpine]

3/19 Sarah (concierge) calls to say her role is finished; Derek (negotiator) will call me. Nothing since.

You have to stay right on top of Derek...or your case will just sit in the pile. I called his office, but instead of dialing his extension, dialed 0 for assistance. The receptionist wasn't fond of that but said she would leave a direct message on his desk, and he called within 10 minutes. Once I got into his email loop, he was good about answering right away in the morning. If you're in California, he's in Michigan, so anything after 2pm PDT will not get to him until the next day.

 

[Boltsport]

I contacted the EV concierge 3/15/21 and was told that buy backs were not currently being offered because the fix was already pending for release in April. They offered me a loaner vehicle and nothing more. I argued that others had already received replacement cars or buybacks, but she wasn't hearing it. Not sure if I'm too late or just this service rep was really following the script more than others. If the supposed fix doesn't come in April or it is not 100% I will try again. She was insistent that the temporary updated "must" be completed and was not happy when I pointed out that it does nothing more than lock the charge limit which I can easily do myself without wasting time at the dealer.

I think it's ridiculous to send out a temporary fix you can do yourself (they include a video showing how), and then insist on basically doing the same thing at the dealership. Except you cannot control it.

I made the 90% adjustment immediately, and told my dealer so. Talked to a technician there as well, and he said no problem. I'm not about to wait around at a dealership during the covid pandemic at 78 yo. Just had my first Covid shot two weeks ago, and slated for the 2nd in a week.

I told the dealer I'd be in when they had the fix, and have the notification. I've done hardly any driving this past year, and only have about 3500 miles on the car in about 1.5 years.

 

[dennycamp]

I think it's ridiculous to send out a temporary fix you can do yourself (they include a video showing how), and then insist on basically doing the same thing at the dealership. Except you cannot control it.

I made the 90% adjustment immediately, and told my dealer so. Talked to a technician there as well, and he said no problem. I'm not about to wait around at a dealership during the covid pandemic at 78 yo. Just had my first Covid shot two weeks ago, and slated for the 2nd in a week.

I told the dealer I'd be in when they had the fix, and have the notification. I've done hardly any driving this past year, and only have about 3500 miles on the car in about 1.5 years.

The mileage that was recorded when I had the recall patch performed is the mileage being used to determine the usage reduction in the buyback offer. If you are planning on going for the buyback, it might be useful to lock in the mileage. The official wording is “mileage at the time the defect was identified “. I’m sure there are other ways to determine the mileage, such as other service records, but with the Bolt needing so little maintenance, there might not be any service.

 

[kendallg]

The mileage that was recorded when I had the recall patch performed is the mileage being used to determine the usage reduction in the buyback offer. If you are planning on going for the buyback, it might be useful to lock in the mileage. The official wording is “mileage at the time the defect was identified “. I’m sure there are other ways to determine the mileage, such as other service records, but with the Bolt needing so little maintenance, there might not be any service.

In all theory, they should use the OnStar mileage reports to use everyone's mileage on November 13th when the original recall went out. I suggested as much to my advisor and didn't get much response back. But corroborating your point, I've previously said on this forum that those who are refusing to have the recall performed are, in a way, penalizing themselves financially on the buyback route. Unless they've just stopped using the car entirely that is

 

[golden-berg]

You have to stay right on top of Derek...or your case will just sit in the pile. I called his office, but instead of dialing his extension, dialed 0 for assistance. The receptionist wasn't fond of that but said she would leave a direct message on his desk, and he called within 10 minutes. Once I got into his email loop, he was good about answering right away in the morning. If you're in California, he's in Michigan, so anything after 2pm PDT will not get to him until the next day.

Much appreciated. Thanks to your tip I was able to contact Derek. WHAT I JUST DISCOVERED: you can request either a Buyback or a Trade-in. Let's say I choose Trade-in; they will provide detailed financials for that option. If you then want to know what is the Buyback offer, you have to reject the Trade-in and ask for a Buyback. Each time 2-3 weeks turnaround. And meanwhile your mileage increases...

 

[Jerry Duke]

Derek was my final contact, he's the one that sent and signed my offer.

 

[UnAlpine]

Much appreciated. Thanks to your tip I was able to contact Derek. WHAT I JUST DISCOVERED: you can request either a Buyback or a Trade-in. Let's say I choose Trade-in; they will provide detailed financials for that option. If you then want to know what is the Buyback offer, you have to reject the Trade-in and ask for a Buyback. Each time 2-3 weeks turnaround. And meanwhile your mileage increases...

Yes that is the case regarding switching from one to the other...more delays. But I just confirmed the details of my trade today with the dealer. It's a very fair offer. I'll be trading from a used 2017 with 34K to a new 2020 with slightly better packages. When all is said and done, my cost will be $2400...and I had use of the 2017 for 5 months. The trade will hopefully happen early next week.

As to mileage increases, the first time you called in they should have asked you for current mileage and your deal will be based on that number. I have added another 2000 miles to mine while this deal has been processing.

 

[golden-berg]

State. Virginia
Duration. Completed, took about two months
Chose path. Mine was earliest 2017 (Dec 2016), was planning to buy refreshed 2022 and figured that I’d get a better buyback offer than a private sale or trade. Was right beyond all expectations.

"BEYOND ALL EXPECTATIONS" It would be great if you would provide some numbers - year/model of your buyback, miles, $ given for buyback?

 

[XJ12]

In all theory, they should use the OnStar mileage reports to use everyone's mileage on November 13th when the original recall went out.

I'll keep my November OnStar report then!

 

[ekutter]

Purchase state: Oregon
Processed in AZ - but I think it's the purchase state that matters
It took about 6 weeks - started in mid February
First the GM specialist was great, calling every two days. Then passed on to the buisness team wasn't it was approved. Very friendly and professional. I've generally avoided the American car companies, but after this, I'd definitely consider another GM. If you could just bypass the dealers!

2019 Premier for 2021 Premier - both fully loaded - 22k miles for 12miles - out of pocket total for the swap $345 - so no mileage hit.

Dealer tried to tack on $499 for Doc fees. Dealer swore it was a GM imposed fee and he couldn't do anything about it. This after both the GM rep and dealer sales guy saying the total would be $345 - quick e-mail to the GM rep asking for clarification, and the dealer ran with his tail between his legs when the rep came back next morning stating the dealer can't be adding fees.

So don't let your dealer tack on any fees!

Note that it's GM buying the car, not the dealer.

 

[ekutter]

Should have mentioned I also had Derek. He's the one that confirmed dealers can't be tacking on extra fees.

 

[dennycamp]

Purchase state: Oregon
Processed in AZ - but I think it's the purchase state that matters
It took about 6 weeks - started in mid February
First the GM specialist was great, calling every two days. Then passed on to the buisness team wasn't it was approved. Very friendly and professional. I've generally avoided the American car companies, but after this, I'd definitely consider another GM. If you could just bypass the dealers!

2019 Premier for 2021 Premier - both fully loaded - 22k miles for 12miles - out of pocket total for the swap $345 - so no mileage hit.

Dealer tried to tack on $499 for Doc fees. Dealer swore it was a GM imposed fee and he couldn't do anything about it. This after both the GM rep and dealer sales guy saying the total would be $345 - quick e-mail to the GM rep asking for clarification, and the dealer ran with his tail between his legs when the rep came back next morning stating the dealer can't be adding fees.

So don't let your dealer tack on any fees!

Note that it's GM buying the car, not the dealer.

I turn in my 2019 LT (18k miles) on April 13. Could have been 7th, but I’m out of town.

I agree, I could not have been treated any better. Every person I spoke with was professional, friendly, and really seemed to care that we moved the process forward.

I decided on the cash buyback, and then purchase a new Bolt. With the crazy incentives and discounts being offered, that worked out best for me. I already have the deal finalized for the new Bolt. 2021 Premier, MSRP just under $44k, out the door price, including taxes and fees, $25,390. Hard to believe.

 

[xylhim]

Purchase state: Oregon
Processed in AZ - but I think it's the purchase state that matters
It took about 6 weeks - started in mid February
First the GM specialist was great, calling every two days. Then passed on to the buisness team wasn't it was approved. Very friendly and professional. I've generally avoided the American car companies, but after this, I'd definitely consider another GM. If you could just bypass the dealers!

2019 Premier for 2021 Premier - both fully loaded - 22k miles for 12miles - out of pocket total for the swap $345 - so no mileage hit.

Dealer tried to tack on $499 for Doc fees. Dealer swore it was a GM imposed fee and he couldn't do anything about it. This after both the GM rep and dealer sales guy saying the total would be $345 - quick e-mail to the GM rep asking for clarification, and the dealer ran with his tail between his legs when the rep came back next morning stating the dealer can't be adding fees.

So don't let your dealer tack on any fees!

Note that it's GM buying the car, not the dealer.

Very interesting. So it would seem that the MSRP to MSRP did not incur a mileage penalty in your case. There seems to be some confusion out there, as some suggest that they would incur a useage penalty on a swap. However, this really doesn't make any sense to me, as a cash offer doesn't gaurentee you'd stay with GM.

 

[Jerry Duke]

Very interesting. So it would seem that the MSRP to MSRP did not incur a mileage penalty in your case. There seems to be some confusion out there, as some suggest that they would incur a useage penalty on a swap. However, this really doesn't make any sense to me, as a cash offer doesn't gaurentee you'd stay with GM.

Unless they are looking for way above average mileage then maybe it cause a reduced offer.

 

[Nemy]

Very interesting. So it would seem that the MSRP to MSRP did not incur a mileage penalty in your case. There seems to be some confusion out there, as some suggest that they would incur a useage penalty on a swap. However, this really doesn't make any sense to me, as a cash offer doesn't gaurentee you'd stay with GM.

From what I can find, the two that were completed in Oregon actually qualified as lemons (less than 2 years and 24k miles) so, presumably because of that, they were offered straight swaps without usage. On the flip side, my Bolt is less than 2 years old but over 24k and my rep has confirmed that a swap would incur the usage fee.

You'd have to check the results in your own state but I'm willing to bet that this is the reason some people get straight swaps and others get usage deductions even on a swap.

 

[golden-berg]

OK, I just got an offer letter for swap which I'm attaching here. Originally contacted GM Jan 9 @ 14,248 mi. It works out to 34 cents per mile - do others (in CA) have different deductions?

 

[UnAlpine]

Usage for my CA used Bolt purchase worked out to about 18.5 cents per mile...but the calculations for a used purchase are quite likely different.

 

[golden-berg]

Usage for my CA used Bolt purchase worked out to about 18.5 cents per mile...but the calculations for a used purchase are quite likely different.

How many miles were involved ?

 

[golden-berg]

Anyone else in CA have data on per mile charge on new purchase Bolt?

 

[Martin D]

Anyone else in CA have data on per mile charge on new purchase Bolt?

That isn’t how the usage fee is calculated. Just so you know not to compare, right?