20 Bolt LT
You have to stay right on top of Derek...or your case will just sit in the pile. I called his office, but instead of dialing his extension, dialed 0 for assistance. The receptionist wasn't fond of that but said she would leave a direct message on his desk, and he called within 10 minutes. Once I got into his email loop, he was good about answering right away in the morning. If you're in California, he's in Michigan, so anything after 2pm PDT will not get to him until the next day.3/19 Sarah (concierge) calls to say her role is finished; Derek (negotiator) will call me. Nothing since.