[maddogmoney]

Overall, my experience was good. It got off to a little of a rough start, but once we found a dealer everything went pretty smoothly.

It took just over 3 months from start to finish. I first contacted EV Concierge via chat on the Chevy website on 8/5/2022. I picked up my new car on 11/14/2022. I swapped my 2021 Bolt EV Premier for a 2023 Bolt EUV Premier. I'm in Texas. All of this is based on my experience and may not be indicative of your experience.

Steps for success
1) Contact the EV Concierge. They will confirm your vehicle is eligible for repurchase. (An MSRP Swap is actually called a Trade Repurchase by GM). Don't worry about the type of repurchase at this point.

2) Once eligibility is confirmed, tell them you want to pursue a Trade Repurchase. They may try to convince you to go with a straight Repurchase because Bolt supply is limited.

3) Provide all requested paperwork as quickly and cleanly as possible.

4) Now, find your own dealer to host the swap. This caused a delay in my process because I thought they were going to find the dealer. I got lucky. I sent them some example Bolts that I wanted that showed "available" on the Chevy inventory. By the time the repurchase people contacted the dealer, the cars were sold. Fortunately, the sales director at that dealer offered to host the trade. The dealers receive a little money for hosting and it does not impact their allocations. There is no downside to the dealer for hosting the trade.

5) Put your dealer contact and the GM repurchase coordinator in contact with each other.

6) Send all photos and paperwork as quickly and cleanly as possible. This is when the odometer stopped for calculation of any usage penalty. I was at almost 23k miles.

7) Order your car via the dealer. I did this over the phone in about 5 minutes. I had already "built" the car I wanted on Chevrolet.com, so I knew exactly what I wanted.

8) Now is the waiting game. You can check on the status of your order via the chat bot on Chevrolet.com. You just need the order number from the dealer. Once the car is built, the dealer or your repurchase coordinator can give you updates on the shipping of the car. I ordered my car on 9/13/2022 and it was built by 10/5/2022. The initial shipping info put it at the dealer on 10/27/2022, but that didn't happen.

9) After the car is built, but before it is delivered to the dealer, you will receive the Trade Repurchase offer. Understand what it is. The number is formula driven based on the lemon laws in your state and is a take it or leave it offer. The MSRP's of the old car and new car are used in the calculation. What you originally paid for the car has no impact on the offer. My usage penalty (as allowed by Texas) was bigger than I expected because it was calculated on the MSRP of my old car, not on my purchase price. The offer letter is really short on details, but the numbers matched once I used MSRP for everything. I'm an accountant if that gives you any comfort.

10) Accept the offer if it works for you. In my case, I traded a 2021 Bolt EV Premier with all of the options at 26k miles for a 2023 Bolt EUV with everything including Super Cruise for about $1,400.

11) The wait continues. The delivery date changed a few times, but the dealer contacted me on 11/14/2022. I picked up the car that evening.

My old car had a few normal dings, but they weren't concerned about any of them. The car had also been in an accident and repaired by insurance at a Chevy dealer for about $10k. This was never mentioned by either party during the process.

I received the 3-year EV remote app from Onstar and the option for home 240-volt plug install or $500 EVgo credit without any prodding from me.

My dealer was Ray Huffines Chevrolet in Plano, TX. That will be the first place I go the next time I am shopping for a GM product.

Please let me know if you have any questions. Good luck!

 

[aiir]

"I received the 3-year EV remote app from Onstar"

Congrats on your '23 fully loaded EUV. Was the "3 years of Remote Access" listed on your Monroney window sticker for your custom build? If so, what was the 3 letter code for that add-on?

 

[evtinker]

I’m glad it worked for you, I guess I should have ordered an EUV. I contacted the EV Concierge on 8/21/22 and the repurchase was authorized 8/24/22. My original dealer agreed to host the swap on 9/8/22 and on 9/9/22 I ordered a 2023 Bolt EV LT1. A non-refundable $1K deposit was required, and non-negotiable additions were added. I asked about the 240 install, or the EA credit and the dealer said no GM incentives will be included. And that is where all progress stopped. GM has yet to officially accept the order. My dealer checks weekly, I check online daily, but nothing is happening.

 

[maddogmoney]

Congrats on your '23 fully loaded EUV. Was the "3 years of Remote Access" listed on your Monroney window sticker for your custom build? If so, what was the 3 letter code for that add-on?

The top half of my Monroney sticker was basically blank. The 3 years is stated on the Chevy website and was listed as part of my subscriptions by the Onstar person when I set that up.

 

[maddogmoney]

I’m glad it worked for you, I guess I should have ordered an EUV. I contacted the EV Concierge on 8/21/22 and the repurchase was authorized 8/24/22. My original dealer agreed to host the swap on 9/8/22 and on 9/9/22 I ordered a 2023 Bolt EV LT1. A non-refundable $1K deposit was required, and non-negotiable additions were added. I asked about the 240 install, or the EA credit and the dealer said no GM incentives will be included. And that is where all progress stopped. GM has yet to officially accept the order. My dealer checks weekly, I check online daily, but nothing is happening.

Have you had any contact with your repurchase coordinator?

 

[evtinker]

Have you had any contact with your repurchase coordinator?

Yes, they said just keep checking.

 

[Avery]

I’m glad it worked for you, I guess I should have ordered an EUV. I contacted the EV Concierge on 8/21/22 and the repurchase was authorized 8/24/22. My original dealer agreed to host the swap on 9/8/22 and on 9/9/22 I ordered a 2023 Bolt EV LT1. A non-refundable $1K deposit was required, and non-negotiable additions were added. I asked about the 240 install, or the EA credit and the dealer said no GM incentives will be included. And that is where all progress stopped. GM has yet to officially accept the order. My dealer checks weekly, I check online daily, but nothing is happening.

A 1K non-refundable deposit was required along with non-negotiable add-ons. Man, that dealer got you good as you signed for them to add things in the backend when the dealer doesn't have much else to do with number adjusting as GM hands them the paperwork directly that they cannot touch/modify. The trade repurchase has it's own allocation once you inform your GM rep of the order #, so you shouldn't be waiting too long or really past a few weeks for GM to approve your order number into their system once your rep does what they need to do.

The Qmerit/EVgo credits are 100% a part of the vehicle, and you should receive them as long as your dealer doesn't block you out (since they need to start the process on their side once you sign the paperwork away when you pick it up).

 

[MichBolt]

...The Qmerit/EVgo credits are 100% a part of the vehicle, and you should receive them as long as your dealer doesn't block you out (since they need to start the process on their side once you sign the paperwork away when you pick it up).

This is debatable. The QMerit / EVgo credits could be considered an incentive to purchase rather than part of the purchase itself, similar to a manufacturer's rebate or a special financing rate. Since it doesn't appear on the Monroney (window) sticker, it may be hard to argue that it's part of the MSRP.

That's the discussion around the 3 years of free OnStar - it has appeared on the Monroney sticker for some 2023 Bolt purchasers. If you bought a 2023 Bolt and the 3 years of free OnStar is not on the Monroney sticker, then you may not be able to get it after the fact.

 

[Avery]

This is debatable. The QMerit / EVgo credits could be considered an incentive to purchase rather than part of the purchase itself, similar to a manufacturer's rebate or a special financing rate. Since it doesn't appear on the Monroney (window) sticker, it may be hard to argue that it's part of the MSRP.

That's the discussion around the 3 years of free OnStar - it has appeared on the Monroney sticker for some 2023 Bolt purchasers. If you bought a 2023 Bolt and the 3 years of free OnStar is not on the Monroney sticker, then you may not be able to get it after the fact.

I don't believe it's debatable like the OnStar 3-year is. The reason is that their website states the terms and conditions, which do not exclude out-trade purchases/lemon-law vehicle exchanges, etc. See the terms here where they outline who can receive it (or the EVGo credits) as it's actually pretty straightforward compared to many other terms & conditions; Home Charging Installation Terms & Conditions | Chevrolet

If we view the website for the Bolt EV/EUV, it makes 0 mention of the 3-year aspect being included, so unless it's listed somewhere (in this case, on the Monroney sticker) then it's not included and instead defaults to what OnStar lists on their website as the free trial period/window. That's how they get out of not including it for Bolts made before August, but can allow it for Bolts made after August (or whatever the cut-off date is, I can't recall since mine was within the windows where the 3-years was NOT included).

 

[MichBolt]

I don't believe it's debatable like the OnStar 3-year is. The reason is that their website states the terms and conditions, which do not exclude out-trade purchases/lemon-law vehicle exchanges, etc. See the terms here where they outline who can receive it (or the EVGo credits) as it's actually pretty straightforward compared to many other terms & conditions; Home Charging Installation Terms & Conditions | Chevrolet

If we view the website for the Bolt EV/EUV, it makes 0 mention of the 3-year aspect being included, so unless it's listed somewhere (in this case, on the Monroney sticker) then it's not included and instead defaults to what OnStar lists on their website as the free trial period/window. That's how they get out of not including it for Bolts made before August, but can allow it for Bolts made after August (or whatever the cut-off date is, I can't recall since mine was within the windows where the 3-years was NOT included).

It is true that some forum members have received the QMerit / EVgo credit as part of a trade repurchase. So there's no technical measure used by GM to block it. It's also true that some forum members have not received the QMerit / EVgo credit as part of a trade repurchase. The question is whether an owner can force GM or the dealership to provide the QMerit / EVgo credit as part of a trade repurchase.

Remember that the repurchase process follows the lemon law formula to determine compensation, and in the case of a trade repurchase, the compensation is a replacement vehicle itself. For example, some leasees have received a "substitution of collateral" in a trade repurchase process. The collateral is the vehicle itself. How would the QMerit / EVgo credits be treated as collateral by the financing entity in a "substitution of collateral" process?

The values of both the original and replacement vehicles are determined by the MSRP. The MSRP and what is included therein is defined by the Monroney sticker.

So yes, it can't hurt to argue for receiving the QMerit / EVgo credits as part of a repurchase process. However, it's debatable whether you could actually force the dealership or GM to provide it.

Edit:
Also, the 3 years of free OnStar is on the website:

Anyone with a 2023 get their 3 years of remote access...

My dealer is trying to tell me no go. But it is on the website and quite clear that it is included in the price. What say you all? -Jeff

www.chevybolt.org

 

[aiir]

The top half of my Monroney sticker was basically blank. The 3 years is stated on the Chevy website and was listed as part of my subscriptions by the Onstar person when I set that up.

Interesting on the blank window sticker so maybe it was listed on the custom build config reference code. Seems like hit and miss on the 3 yrs thing for 2023 owners.

 

[Bryubpharm]

Overall, my experience was good. It got off to a little of a rough start, but once we found a dealer everything went pretty smoothly.

It took just over 3 months from start to finish. I first contacted EV Concierge via chat on the Chevy website on 8/5/2022. I picked up my new car on 11/14/2022. I swapped my 2021 Bolt EV Premier for a 2023 Bolt EUV Premier. I'm in Texas. All of this is based on my experience and may not be indicative of your experience.

Steps for success
1) Contact the EV Concierge. They will confirm your vehicle is eligible for repurchase. (An MSRP Swap is actually called a Trade Repurchase by GM). Don't worry about the type of repurchase at this point.

2) Once eligibility is confirmed, tell them you want to pursue a Trade Repurchase. They may try to convince you to go with a straight Repurchase because Bolt supply is limited.

3) Provide all requested paperwork as quickly and cleanly as possible.

4) Now, find your own dealer to host the swap. This caused a delay in my process because I thought they were going to find the dealer. I got lucky. I sent them some example Bolts that I wanted that showed "available" on the Chevy inventory. By the time the repurchase people contacted the dealer, the cars were sold. Fortunately, the sales director at that dealer offered to host the trade. The dealers receive a little money for hosting and it does not impact their allocations. There is no downside to the dealer for hosting the trade.

5) Put your dealer contact and the GM repurchase coordinator in contact with each other.

6) Send all photos and paperwork as quickly and cleanly as possible. This is when the odometer stopped for calculation of any usage penalty. I was at almost 23k miles.

7) Order your car via the dealer. I did this over the phone in about 5 minutes. I had already "built" the car I wanted on Chevrolet.com, so I knew exactly what I wanted.

8) Now is the waiting game. You can check on the status of your order via the chat bot on Chevrolet.com. You just need the order number from the dealer. Once the car is built, the dealer or your repurchase coordinator can give you updates on the shipping of the car. I ordered my car on 9/13/2022 and it was built by 10/5/2022. The initial shipping info put it at the dealer on 10/27/2022, but that didn't happen.

9) After the car is built, but before it is delivered to the dealer, you will receive the Trade Repurchase offer. Understand what it is. The number is formula driven based on the lemon laws in your state and is a take it or leave it offer. The MSRP's of the old car and new car are used in the calculation. What you originally paid for the car has no impact on the offer. My usage penalty (as allowed by Texas) was bigger than I expected because it was calculated on the MSRP of my old car, not on my purchase price. The offer letter is really short on details, but the numbers matched once I used MSRP for everything. I'm an accountant if that gives you any comfort.

10) Accept the offer if it works for you. In my case, I traded a 2021 Bolt EV Premier with all of the options at 26k miles for a 2023 Bolt EUV with everything including Super Cruise for about $1,400.

11) The wait continues. The delivery date changed a few times, but the dealer contacted me on 11/14/2022. I picked up the car that evening.

My old car had a few normal dings, but they weren't concerned about any of them. The car had also been in an accident and repaired by insurance at a Chevy dealer for about $10k. This was never mentioned by either party during the process.

I received the 3-year EV remote app from Onstar and the option for home 240-volt plug install or $500 EVgo credit without any prodding from me.

My dealer was Ray Huffines Chevrolet in Plano, TX. That will be the first place I go the next time I am shopping for a GM product.

Please let me know if you have any questions. Good luck!

Congrats completed a similar swap on 10/25/22 went from '21 premier to '23 loaded EUV. I am in NYS and lemon laws favor the customer. I kept my lease terms from 4/21 which were $199/mo x36 mo/12k/yr no money down and residual of $22,800. The 23k miles I put on the '21 are like they never happened as I start with 0 miles again but only 18months left of the 36month lease. I got a check from GM for the difference in MSRP of $6,300, got the new car purchase credited to my Chevy rewards, and will be doing a custom install thru Qmerit to the garage which will ultimately be used for a Heat pump I plan install on that side of the garage. Already have a 40amp juicebox and 16amp clipper Creek in my garage. With this said I will be able to own outright this EUV for $25k after taxes if I buy it out, which I am 99% sure I will

 

[evtinker]

I just heard back from my dealer, and they said my order is priority code 1, but there is simply no current Bolt production. They are not expecting any progress until sometime after the first of the year. Since these statements do not seem to match the experience of others on this forum, I can only wait and see if the EV Concierge responds with something a bit clearer. I asked the dealer if this order had been placed as a regular order or as a repurchase/trade and got no answer. I have a feeling this is the first repurchase/trade handled by this dealer and the first for this EV Concierge and so things have wandered off into the woods.

 

[evtinker]

Well, I heard back from the EV Concierge and the said they are not the repurchase coordinator and that a repurchase coordinator will reach out once they have everything they need to proceed. They said repurchase is currently running a bit behind, but please be patient. I don’t know, this all feels a bit bent, hopefully all will be revealed soon.

 

[Mike02z]

Well, I heard back from the EV Concierge and the said they are not the repurchase coordinator and that a repurchase coordinator will reach out once they have everything they need to proceed. They said repurchase is currently running a bit behind, but please be patient. I don’t know, this all feels a bit bent, hopefully all will be revealed soon.

This is accurate. The Concierge gets the documentation needed then transfers the case to the repurchase coordinator.

 

[ZZAAAPP]

@maddogmoney thanks for the report. I am also in Texas, also waiting on a MSRP swap for a 2023. Your information was useful. Using the MSRP value for the usage calculation is interesting and is not something I had considered.

 

[maddogmoney]

I just heard back from my dealer, and they said my order is priority code 1, but there is simply no current Bolt production. They are not expecting any progress until sometime after the first of the year. Since these statements do not seem to match the experience of others on this forum, I can only wait and see if the EV Concierge responds with something a bit clearer. I asked the dealer if this order had been placed as a regular order or as a repurchase/trade and got no answer. I have a feeling this is the first repurchase/trade handled by this dealer and the first for this EV Concierge and so things have wandered off into the woods.

I agree with Mike: once the repurchase coordinator gets involved, it should start moving. Until the repurchase coordinator is on board, the order you placed is just in the dealer's regular order process. If your dealer doesn't have any allocation for Bolt's, then it will not move forward. Once the repurchase coordinator gets everything in order, they can basically move your order to the front of the line.