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A few weeks ago (April 2nd) I took my Bolt out for a quick drive, and returned home for lunch. Later that evening I went out to go pick-up dinner and my Bolt door didn't unlock via the key fob, and I needed to use the emergency key to get in. No power, no lights, no starting, nothing. I had charged the day before and had over 200 miles on the vehicle, but nothing was happening with with car.

I had my vehicle towed to my local dealership, the dealership that I purchased this from. My bolt had 3100 miles, purchased 1/2/2018. I live in Los Angeles County and work in Orange County and purchased the Bolt because of the HOV lane access, and the free charging offered by my employer.

After a few days, and zero calls from the dealership (Premier Chevy in Buena Park, CA), I was finally about to get a hold of my service advisor who told me they can't figure out what is wrong and that they would need to take the modules apart in the vehicle one by one to test the problem. I said fine, call me when this is figured out. Two weeks later, no call. I called them back and they said it was the airbag module, that they have ordered and should be delivered next Tuesday, installed on Wednesday. Seemed odd that my airbag caused all else to fail, but I'm not a car specialist.

Fast forward, no calls or follow-up. At this point I'm frustrated without any updates and the part should have already been installed. I call, the advisor seems annoyed with me calling (which is beyond me), and tells me they can't find the part. That he would call me and let me know when it is found and installed, no timeline, nothing.

I am now 4 weeks into not having a car. I called the dealership again, because it has now been 2 weeks since I last called and no one has provided me with an update. And I am told they found the part and it will be delivered next Tuesday and installed and I should have my vehicle by Wednesday.

I am frustrated beyond belief with this process. I feel like my leg is getting pulled and nothing is happening with my car. Anyone have any experience? Or advice on what to do?
 

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I would contact GM to explain the situation and your frustration as a customer. In addition, I would call your dealership's BDC manager. The BDC manager is in charge of working directly with GM to improve sales and customer satisfaction. Hope this helps.
 

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California lemon law = 30 days out of service - GM will buy the car back from you - they kinda have do - recommend full purchase price no depreciation - 30 days out of service for _ANY_ reason in first 18 months is pretty cut/dry as a lemon.

I have a letter you can adapt to send them - it got Ford's attention - settled 4 weeks later.
 

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http://www.dca.ca.gov/acp/pdf_files/englemn.pdf

here is the relevant quote:

Within the Song-Beverly Act, there is a presumption guideline wherein it is presumed that a vehicle is a “lemon” if the following criteria are met within 18 months of delivery to the buyer or lessee or 18,000 miles on the vehicle’s odometer, whichever comes first:

...

The vehicle has been out of service for more than 30 days (not necessarily all at the same time) while being repaired for any number of warranty problems
 

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A few weeks ago (April 2nd) I took my Bolt out for a quick drive, and returned home for lunch. Later that evening I went out to go pick-up dinner and my Bolt door didn't unlock via the key fob, and I needed to use the emergency key to get in. No power, no lights, no starting, nothing. I had charged the day before and had over 200 miles on the vehicle, but nothing was happening with with car.

I had my vehicle towed to my local dealership, the dealership that I purchased this from. My bolt had 3100 miles, purchased 1/2/2018. I live in Los Angeles County and work in Orange County and purchased the Bolt because of the HOV lane access, and the free charging offered by my employer.

After a few days, and zero calls from the dealership (Premier Chevy in Buena Park, CA), I was finally about to get a hold of my service advisor who told me they can't figure out what is wrong and that they would need to take the modules apart in the vehicle one by one to test the problem. I said fine, call me when this is figured out. Two weeks later, no call. I called them back and they said it was the airbag module, that they have ordered and should be delivered next Tuesday, installed on Wednesday. Seemed odd that my airbag caused all else to fail, but I'm not a car specialist.

Fast forward, no calls or follow-up. At this point I'm frustrated without any updates and the part should have already been installed. I call, the advisor seems annoyed with me calling (which is beyond me), and tells me they can't find the part. That he would call me and let me know when it is found and installed, no timeline, nothing.

I am now 4 weeks into not having a car. I called the dealership again, because it has now been 2 weeks since I last called and no one has provided me with an update. And I am told they found the part and it will be delivered next Tuesday and installed and I should have my vehicle by Wednesday.

I am frustrated beyond belief with this process. I feel like my leg is getting pulled and nothing is happening with my car. Anyone have any experience? Or advice on what to do?
CA Lemon Law. At 30 days without the repair completed file the paperwork with CA. At the least this will get the dealerships attention.

Good luck.
 

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SAMPLE LEMON LAW LETTER FOR CALIFORNIA - I'VE used this letter with 3 separately manufactures - all cases I received full purchase price + taxes and other feeds - and no depreciation - California law allows for triple damages if it goes to court - so they have an incentive to make you go away:

enjoy
 

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T [YOUR PHONE]
"
[DATE]
[MANUFACTURE] Customer Relationship Center [ADDRESS]
To Whom it may concern,
FROM THE DESK OF
[YOUR NAME]
On [date] I Purchased a [YEAR][CAR] (vin #1 ############): from [DEALER] in [CITY], [STATE]. This car was to be my day to day commuter vehicle and the electric nature of the car and the supposed low maintenance costs were the car’s primary appeal. It is now [LATEST DATE] and the car has spent over [##] days in possession of [DEALER SERVICE] in attempts to diagnose and repair major faults present in the ve- hicle. To date the car has spent over [##] days in service for [#] separate failure(s). I will document these failures below.
Failure #1 - [DATE] - [##] Days after delivery - [ODOMETER] miles on the vehicle
[PROBLEM DESCRIPTION]. Diagnostics began, proceeded at an un-acceptably slow pace and the vehicle was returned to my service on [DATE]. Documented loss of use: [##] days. I have enclosed a copy of the service invoice documenting the service event and days in service.
Failure #2 - [DATE] - [##] Days after delivery - [ODOMETER] miles on the vehicle
[PROBLEM DESCRIPTION]. Diagnostics began, proceeded at an un-acceptably slow pace and the vehicle was returned to my service on [DATE]. Documented loss of use: [##] days. I have enclosed a copy of the service invoice documenting the service event and days in service.
The vehicle was delivered to [DEALER SERVICE] and diagnostics were begun. As of the date on this letter the car has been at the dealer since [DATE], at this time no firm commitment for when the vehicle will be returned to my use has been provided. To date documented loss of use clocks in at [##] days for this NTH incident. I can not provide a service invoice because diagnostics and repair have not been completed at this time. [DEALER] is in possession of my vehicle.
At this time I am uninterested in the return of the vehicle and believe the car is defective and as provided by the California Lemon law I can document at least [##] days (and counting) loss of use in the first [##] months of ownership and less than [ODOMETER] miles. I can neither afford nor tolerate a car with this level of reliability and I demand [MANUFACTURE] purchase the vehicle back and provide me a full refund for the pur- chase price, taxes, and license.
[MANUFACTURE] on [##] separate occasions (Failures #1 and #2 ) has also demon- strated an inability to effectively and efficiently diagnose failures with this vehicle and it’s
[HOME ADDRESS]
WORK URL

FROM THE DESK OF
[NAME]
design. Basic trouble shooting by my authorized [MANUFACTURE] service center re- quires time consuming consultation with National [MANUFACTURE] representatives adding days and weeks to the diagnostic/repair process. [MANUFACTURE] has demonstrated it can not effectively maintain or support my vehicle to deliver reasonable service and repair given that virtually any repair requires consultation with out of state technical staff.
I have contact [MANUFACTURE] Customer Service and have a case number open: ########. I talked to [NAME] on [DATE] at approximately [TIME] pacific time. I requested the car be declared a Lemon based on California Law and was told my case would be escalated. California Law provides for declaration of a Lemon in the event a car is out of service for 30 days for any reason. I can already document an excess of 30 days, and as of the date of this letter there is no credible return to service date provided by [MANUFACTURE] service so this count is likely to continue growing beyond the required 30 days.
http://oag.ca.gov/consumers/general/lemon
“(3) The vehicle is out of service because of the repair of any number of problems by the manufacturer or its agents for a cumulative total of more than 30 days since delivery of the vehicle.”
The car was clearly defective when delivered based on [##] documented complete fail- ures of the car’s power-train system, it has been in [MANUFACTURE] service for at least 30 days, and counting, and [MANUFACTURE] has demonstrated an inability to efficiently service the vehicle when it requires repair (with repairs taking in excess of [##] days on each occasion). My desire is to resolve this quickly and easily with minimal ex- pense to both parties.
My offer for full resolution at this time is a full refund of the purchase price and other dollar amounts documented on the new car sales contract, and I will sign title/registra- tion over to [MANUFACTURE] designated representative. I can of course provide all necessary documentation upon request. I believe [MANUFACTURE] can easily evalu- ate this simple and obvious request and come to a conclusion no later than [FUTURE DATE]. Non-response or a failure to meet my reasonable request for a full refund on a defective product will lead me to pursue additional avenues afforded to me by multiple state and federal laws regarding defective products and in particular California Lemon Law. We can resolve this quickly, let’s do so.
[YOUR NAME] (1) DOCUMENTS
"
P A G E 2!
 

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Sounds like a simple dead 12-volt battery.
Interesting to see what happens.
Keep us posted, mtvball.
That was my first thought, too. I've been driving EVs for 20+ years, and have been a member of their various owner/driver's fora. In the wider world of all EVs, when odd vehicle behavior happens, it's an aux battery problem more than half the time.
 

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That was my first thought, too. I've been driving EVs for 20+ years, and have been a member of their various owner/driver's fora. In the wider world of all EVs, when odd vehicle behavior happens, it's an aux battery problem more than half the time.
Yep - this is something that Prius owners figured out long ago - they have exactly the same kind of small 12V auxiliary battery that's needed to close the main battery contactor before the car can do anything. And if the 12V battery is low it has a tendency to trigger bad sensor readings that cause the car the throw a lot of weird error codes.

Potential issues with 12V battery health is the reason that I carry one of those Li-Ion "jump start" battery packs.
 

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Nobody has commented on the irony of carrying a jumper battery to start an EV?

:p
I see the humor, but really, it you think about it, it makes sense. Safety reasons require we keep that big bad traction battery from being used until safety checks are performed. A separate system is needed, which in this case, happens to be a 12V-based system.

I recall vaguely that another manufacturer used a section of their traction battery to provide 12V-like functionality, but don't remember if they used it to close high-voltage contacts for actual driving.
 
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