[Usain]

About a week ago, I found that when I refresh the Vehicle Status on my Android myChevrolet app, it no longer updates the data.

The only way I can get it to update is to be close to the car. I'll soon be going on a trip and it will be most inconvenient to have to walk back to the car to check the miles of range while fast charging.

Does anyone else here have this problem and/or a solution?

 

[nautilus]

Just give it a couple of days, it will probably start working and then stop working again.

 

[quirkySquirt]

@Usain, by "close to the car", does that mean you also have Keypass enabled? If so, looks like you're getting Vehicle Info only via Keypass and not OnStar.

Also, are you on OnStar Basic? Cause for some users, OnStar Basic does not allow you Vehicle Info like charge level, tire pressure, or plug-in status. Some users are lucky to still have Vehicle Info when they transitioned down to OnStar Basic.

 

[Lin19687]

go back to the google play store (android) and see if there is an update.
I had to delete and reinstall it, then it acted like there was nothing wrong and like it had never been deleted .

 

[Usain]

Thanks everyone for your helpful replies. Yes, KeyPass is enabled. And I did try reinstalling from the Google Play Store.

It was my understanding that OnStar Basic still includes the ability to get Vehicle Info. When I went to OnStar Basic, all this kept working. It has only been in the past couple of weeks that it has no longer worked.

Has anyone here verified with Chevy whether or not Vehicle Info is intended to be available with OnStar Basic?

 

[nautilus]

Thanks everyone for your helpful replies. Yes, KeyPass is enabled. And I did try reinstalling from the Google Play Store.

It was my understanding that OnStar Basic still includes the ability to get Vehicle Info. When I went to OnStar Basic, all this kept working. It has only been in the past couple of weeks that it has no longer worked.

Has anyone here verified with Chevy whether or not Vehicle Info is intended to be available with OnStar Basic?

Mine still works with OnStar Basic (iPhone app though), but there have been weeks when it just didn't.

 

[quirkySquirt]

Has anyone here verified with Chevy whether or not Vehicle Info is intended to be available with OnStar Basic?

It could be you're just experiencing a period of OnStar oddity.

But to answer your question, I did receive a call from GM but some phone tag/transfers later, the Owner's Center Tech Rep said the Bolt was "different" than my old 2017 Volt so even though I had Vehicle Info with OnStar Basic on my 2017 Volt for a year, the same can't be said on the 2017 Bolt. The Bolt's Vehicle Info pathway is different such that OnStar Basic is not enough.

But then others here have it working just fine on OnStar Basic on their 2017 and now their 2018 Bolts. No additional services like data or minutes.

OnStar just plain sucks.

 

[Usain]

The other odd thing about all this is that it seems to work from my.chevrolet.com. I can log into the chevrolet site and get the charging information from there.

So I'm starting to think it doesn't have to do with being on OnStar Basic. It's probably an issue with the android app. I think my next step will be to do a "hard" uninstall of the android app that removes the associated data.

 

[MSEBolt]

The other odd thing about all this is that it seems to work from my.chevrolet.com. I can log into the chevrolet site and get the charging information from there.

So I'm starting to think it doesn't have to do with being on OnStar Basic. It's probably an issue with the android app. I think my next step will be to do a "hard" uninstall of the android app that removes the associated data.

I've been on OnStar Basic since the end of December 2017 and since then the Android app has NEVER worked (despite several full reinstalls) for updating the vehicle status (other than connected via KeyPass). If you get an Error 105 when refreshing specifically within the Vehicle Status page, then the app will be a permanent no go for getting vehicle information. However, you can still access the vehicle information through the myChevrolet website through your phone browser so at least you won't be completely in the dark. OnStar's servers are messed up big time for several users with regards to the phone app so the web portal is the best we can have for now.

 

[timeToy]

I never setup OnStar in the car (The dealer wanted to do it at delivery, I argue that I didn't had time as the paperwork took forever...). I did setup the myChevrolet Android App and it work flawlessly, I can check the car charge status, tire pressure, lock/unlock, precondition and flash the lights or the horn.

I think that the paid OnStar services are independent from the MyChevrolet app (albeit the app also use the OnStar car connectivity it is not tie to an OnStar subscription).

 

[Sean Nelson]

OnStar's servers are messed up big time for several users with regards to the phone app so the web portal is the best we can have for now.

I have studiously avoided setting up Keypass and have never had a problem with getting the basic information in the myChevy app. I've seen several posts on how Keypass can screw things up, I wonder if this is one of them? It might explain why things work for some people but not for others.

 

[raitchison]

I have studiously avoided setting up Keypass and have never had a problem with getting the basic information in the myChevy app. I've seen several posts on how Keypass can screw things up, I wonder if this is one of them? It might explain why things work for some people but not for others.

I did have a lot of problems getting KeyPass™ to work but once I did I was able to use it as well as OnStar. Only later did the OnStar stop working, now that it has I'm glad that I put in the time and effort to get KeyPass™ to work because that's the only way I can see my SoC as a % now.

 

[timeToy]

I have studiously avoided setting up Keypass and have never had a problem with getting the basic information in the myChevy app. I've seen several posts on how Keypass can screw things up, I wonder if this is one of them? It might explain why things work for some people but not for others.

Maybe, but I personally have setup KeyPass, got it to work, found it useless, disabled it in the car and phone and still didn't had any issues with the app all along.

Those with Android app connectivity issues need to make sure they didn't use an Ad-Blocking VPN app that could block access to OnStar servers.

 

[Nemy]

No go for me. On the Android app I've been getting the invalid user input 105 error code. I had keypass set up but it still doesn't work after I disconnected it.

 

[Pvillerob]

Hey Chevy! How about making myChevy app available to Amazon so they can do what they do to validate apps to put on the Kindle app store? I cannot download any app I don't get from them. And btw, I don't have a smartphone. I have a Kindle Fire that runs on an Android os. So it should work. You and Amazon just need to get together and make it happen.

 

[SeattleRic]

My iPhone app stopped working a couple of weeks ago. As of today it's working again. Go figure...

 

[Sean Nelson]

I have a Kindle Fire that runs on an Android os. So it should work. You and Amazon just need to get together and make it happen.

Given the troubles that people seem to have with even off-brand Android phones I strongly suspect you'd find this to be problematic even if there was a way to get it onto your device.

 

[raitchison]

Hey Chevy! How about making myChevy app available to Amazon so they can do what they do to validate apps to put on the Kindle app store? I cannot download any app I don't get from them. And btw, I don't have a smartphone. I have a Kindle Fire that runs on an Android os. So it should work. You and Amazon just need to get together and make it happen.

Unlikely Chevy will do this, in any case I thought you could enable installation of APKs from untrusted sources in settings.

 

[Pvillerob]

Sorry. APKs? Er...do you mean APPS? (Just in case there's a new TLA I'm not hip to.) Huh! I wasn't aware I could do that, enable download of "untrusted" apps. Will check that out. I don't download many apps.

I did try to pair the Kindle with the car using Bluetooth. I could play music from it, and view pictures on the infotainment system, but Android Auto wouldn't work. Probably fault of the Kindle.

 

[raitchison]

Sorry. APKs? Er...do you mean APPS? (Just in case there's a new TLA I'm not hip to.) Huh! I wasn't aware I could do that, enable download of "untrusted" apps. Will check that out. I don't download many apps.

I did try to pair the Kindle with the car using Bluetooth. I could play music from it, and view pictures on the infotainment system, but Android Auto wouldn't work. Probably fault of the Kindle.

Android apps are packaged as APKs, when you download an app from the Google Play Store (what used to be the Android Market way back in 2008 when I got my first Android phone) or the Amazon App Market (I forget what it's called) you are actually downloading an APK.

By default almost all Android devices will not allow installation from "unknown sources" which means you can only install apps from the official app marketplace that came with the device, but you can change the settings to allow you to install any APK you happen to have directly. If you have a device with an sD card you can just copy the APK to the card or you can just download the APK directly or even E-Mail it to yourself if it's not too big. Generally I will put the APK I want to install in my Dropbox and then use the Dropbox app on my device to download it.

Here are Amazon's instructions to allow installation from unknown sources on a Kindle Fire: [ame]https://www.amazon.com/gp/help/customer/display.html?nodeId=201482620[/ame]

Finding the right APK can be tricky, because there are sometimes different APKs for different devices (tablets or phones) and for different (major) versions of Android. Also when you're installing APKs from random sources you always run the risk you could be inadvertently installing malware (there are actually quite a few sketchy app marketplaces out there).

What I'd probably do if I were you would be to install the Google Play Store on your Kindle Fire, this would allow you to download and install any app you can get there. The Play store won't usually allow you to download a phone-specific app on a tablet (or vice-versa) so you still may not be able to download the My Chevrolet app but it's worth a shot. In any case once you go through that process you will be able to easily access many more apps that you can't get from Amazon.

https://www.howtogeek.com/232726/how-to-install-the-google-play-store-on-your-amazon-fire-tablet/

Note that while I'm not guaranteeing that the above instructions are completely safe but that is a reputable site and the source for the files they are linking is also reputable. If I had a Kindle Fire one of the very first things I would do with it is install the Google Play store using those exact instructions.