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Discussion Starter · #1 ·
Hey folks,

Long time reader, but this is my first post. I got my 2017 Black LT back from Donohoo Chevrolet today, they replaced the battery. Drove it 100 miles back home to Georgia with no issues. Here are a few observations I've made about the battery replacement process.

A) Check your My Chevrolet App. The status of my recall changed over from "Remedy Not Yet Available" to just "Incomplete" many days before I got the letter in the mail from GM. I called the EV Concierge as soon as the status changed in the recall section of my app. Seems like that sped up the process by at least a week.

B) While the swap was being done, I got a crazy critical battery warning email from Onstar! I guess that pops when they disconnect the old battery? Email said to ignore it if the car was in for service. Anybody else get that?

C) I chatted with one of the service techs today. He said they've got one guy doing all the battery swaps at Donohoo. "He's done so many at this point, he can almost do two in a day." I took that as a good sign. I wanted to make sure to bring the car to someone who had already swapped a bunch out before mine. That also fits pretty well with the 4.5 hour GM estimate of labor for a swap. Here's a pic of a stack of old batteries I saw in the service bay:
Shipping box Package delivery Wood Packing materials Hardwood


D) The new battery feels like more than a 10% boost for a 2017, because it restarts the clock on battery degradation. Big, big difference.

E) My only complaint with GM in this process was that they showed no interest in getting the dealer to detail the Bolt while they had it. I hated having to park that car outside over the past few months, and I feel like GM owes us all a wax job.

F) There were nearly a hundred reacquired Bolts on the lot there. It was cool seeing a dozen or so of each color lined up next to each other. Prices are roughly $5k higher than they were in March, glad I bought mine when I did.

G) No change in charging behavior. Still taking 240 on the stock EVSE from a dryer outlet using an adapter. Thanks News Coulomb!

Have a great day!
 

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Long time reader, but this is my first post. I got my 2017 Black LT back from Donohoo Chevrolet today, they replaced the battery. Drove it 100 miles back home to Georgia with no issues. Here are a few observations I've made about the battery replacement process.

D) The new battery feels like more than a 10% boost for a 2017, because it restarts the clock on battery degradation. Big, big difference.
That your car is a 2017 model year car is of interest, which suggests that GM is now moving beyond the 2019 Korea-built battery cars (although it looks like a few such cars have not yet been moved to remedy eligibility). When did you notice the recall status change?

Did your car have what GM probably considers "high risk" charging / discharging habits (frequent charges to 100%, frequent deep discharges)?

Also, 2017-2019 batteries apparently commonly had other quality issues, such as a range of low voltage cell groups in the 60s and 70s, that have not been reported on 2020+ cars. These probably limited many of the cars to significantly lower than nominal capacity to begin with, even without degradation (my now-repurchased 2017 car generally acted like it had 56kWh summer and 54kWh winter). So, in addition to higher (+8%) nominal pack capacity, the better quality (even cell group voltages) probably means that some 2017-2018 customers will see an even greater capacity / range increase than +8% (2019 did have an unadvertised increase in nominal capacity over 2017-2018).
 

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Discussion Starter · #3 ·
@boltage - I noticed the status change early last week. The letter came a few days later, after I had already scheduled the swap. It is only dated "November 2021." Here's the bit you are interested in....... "Based on manufacturing records, we have identified your vehicle battery as one built within a date range scheduled for priority repair under this recall."
 

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Here's the bit you are interested in....... "Based on manufacturing records, we have identified your vehicle battery as one built within a date range scheduled for priority repair under this recall."
Interesting... what was the build date of your car (sticker at the bottom of the B-pillar visible with the driver's door open), and has your car's battery or any of its modules ever been replaced?
 

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As you can see from Battery replacement recall remedy tracking summary , your car is one of two 2017 cars reported on these forums as remedy-eligible to now -- and the other one had a battery replaced in fall 2018 when the highest risk batteries used in 2019 cars were made. Some 2017 cars reported in the Facebook group were already at dealers needing battery replacements due to "bad battery" codes.
 

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I guess we are all left to speculate why your car was called for the remedy, since the history is mostly unknown. But maybe there will be more 2017-2018 cars (and the remaining 2019 cars with Korea-made batteries) called for remedy soon.
 

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Hey folks,

Long time reader, but this is my first post. I got my 2017 Black LT back from Donohoo Chevrolet today, they replaced the battery. Drove it 100 miles back home to Georgia with no issues. Here are a few observations I've made about the battery replacement process.

A) Check your My Chevrolet App. The status of my recall changed over from "Remedy Not Yet Available" to just "Incomplete" many days before I got the letter in the mail from GM. I called the EV Concierge as soon as the status changed in the recall section of my app. Seems like that sped up the process by at least a week.

B) While the swap was being done, I got a crazy critical battery warning email from Onstar! I guess that pops when they disconnect the old battery? Email said to ignore it if the car was in for service. Anybody else get that?

C) I chatted with one of the service techs today. He said they've got one guy doing all the battery swaps at Donohoo. "He's done so many at this point, he can almost do two in a day." I took that as a good sign. I wanted to make sure to bring the car to someone who had already swapped a bunch out before mine. That also fits pretty well with the 4.5 hour GM estimate of labor for a swap. Here's a pic of a stack of old batteries I saw in the service bay: View attachment 38896

D) The new battery feels like more than a 10% boost for a 2017, because it restarts the clock on battery degradation. Big, big difference.

E) My only complaint with GM in this process was that they showed no interest in getting the dealer to detail the Bolt while they had it. I hated having to park that car outside over the past few months, and I feel like GM owes us all a wax job.

F) There were nearly a hundred reacquired Bolts on the lot there. It was cool seeing a dozen or so of each color lined up next to each other. Prices are roughly $5k higher than they were in March, glad I bought mine when I did.

G) No change in charging behavior. Still taking 240 on the stock EVSE from a dryer outlet using an adapter. Thanks News Coulomb!

Have a great day!
I noticed Donohoo had a ton of Bolts on their website. With higher prices than last Spring as you mentioned.
They must have been heavily involved in the buybacks to make a few bucks on resale. :)

Have been considering taking mine there to get the battery fix. Figured they might have some experience.
Thanks for the post and information!
 

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I noticed Donohoo had a ton of Bolts on their website. With higher prices than last Spring as you mentioned.
They must have been heavily involved in the buybacks to make a few bucks on resale. :)
I did notice that they had a lot of 2017-2019 Bolts in their inventory, clearly marked as to battery status (fixed, battery available, or battery not yet available), with varying for sale statuses (can buy immediately, can buy but wait up to 10 days for a new battery to be put in, can reserve but you may be waiting an unknown time before the battery can be replaced and the car becomes sellable). Last I checked, they did not have any 2020+ used Bolts -- could be that they were only choosing to buy those for inventory that they believed would be in the earlier part of the recall remedy order. They also note which cars were "reacquired" (i.e. repurchased by GM) at some point in the past.


It does seem that they know what they are doing with respect to Bolts and the recall, based on what they post in their blog.

 

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Discussion Starter · #11 ·
There are probably a few dozen more there that either have deposits on them, or haven't been listed on the website. Only one of them had a sunroof. That means it's either a '20 Launch Edition or a '21 EUV with "Sun and Sounds" package. Sticker said $37200, but it is not listed on the website. I assume someone just put a deposit down on it instead of waiting for the Senate.
 

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Looking at my MyChevy app's vehicle status for my 2020 Bolt, under "Diagnostic Information - Immediate Attention", there's a red exclamation item "Lithium-Ion Battery" with a code of 14_9999. This is a new item.

There's also an alert saying "Electric Drive Unit" with a code of 13_27; this one relates to when a couple nights ago I had shifted the car into reverse too quickly after powering up the car, and the shifting wouldn't work. This event has happened a couple of times in the past, but always resolves itself by waiting a while. Wondering if the battery warning is related to the drive unit warning. I only received the OnStar email regarding the drive unit, and that was immediate.

Update: So I pressed the OnStar button in the car, and with the free and limited service which Bolt owners have, I was able to ask for a diagnostic test, and the results came back quickly, that all is well with the vehicle. But they recommended I contact a dealer to have them look at the car.
 

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Discussion Starter · #15 ·
@vex - I choose to drive that far because that particular dealer specializes in Bolts. They've put out a few emails and posts over the past few months stressing that they are committed to specializing in EVs, and that their employees own about ten Bolts between them and that none of them had chosen a buyback.

It's also where I purchased mine originally, because they always have a lot of Bolts in stock. That allowed me to get the CPO service done while it was there, which basically amounted to a free tire rotation. I assume there were a few dealers here in Metro Atlanta I could have taken it to, but I preferred taking it to somewhere that has a little more experience with the car.
 

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Hey folks,

Long time reader, but this is my first post. I got my 2017 Black LT back from Donohoo Chevrolet today, they replaced the battery. Drove it 100 miles back home to Georgia with no issues. Here are a few observations I've made about the battery replacement process.

A) Check your My Chevrolet App. The status of my recall changed over from "Remedy Not Yet Available" to just "Incomplete" many days before I got the letter in the mail from GM. I called the EV Concierge as soon as the status changed in the recall section of my app. Seems like that sped up the process by at least a week.

B) While the swap was being done, I got a crazy critical battery warning email from Onstar! I guess that pops when they disconnect the old battery? Email said to ignore it if the car was in for service. Anybody else get that?

C) I chatted with one of the service techs today. He said they've got one guy doing all the battery swaps at Donohoo. "He's done so many at this point, he can almost do two in a day." I took that as a good sign. I wanted to make sure to bring the car to someone who had already swapped a bunch out before mine. That also fits pretty well with the 4.5 hour GM estimate of labor for a swap. Here's a pic of a stack of old batteries I saw in the service bay: View attachment 38896

D) The new battery feels like more than a 10% boost for a 2017, because it restarts the clock on battery degradation. Big, big difference.

E) My only complaint with GM in this process was that they showed no interest in getting the dealer to detail the Bolt while they had it. I hated having to park that car outside over the past few months, and I feel like GM owes us all a wax job.

F) There were nearly a hundred reacquired Bolts on the lot there. It was cool seeing a dozen or so of each color lined up next to each other. Prices are roughly $5k higher than they were in March, glad I bought mine when I did.

G) No change in charging behavior. Still taking 240 on the stock EVSE from a dryer outlet using an adapter. Thanks News Coulomb!

Have a great day!
E) My only complaint with GM in this process was that they showed no interest in getting the dealer to detail the Bolt while they had it. I hated having to park that car outside over the past few months, and I feel like GM owes us all a wax job.

GM should at least give us some reimbursement for all the car washes we have to pay for since we have to park outside.
 

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E) My only complaint with GM in this process was that they showed no interest in getting the dealer to detail the Bolt while they had it. I hated having to park that car outside over the past few months, and I feel like GM owes us all a wax job.

GM should at least give us some reimbursement for all the car washes we have to pay for since we have to park outside.
Dealerships almost always wash a car after being serviced, if no more than a quick one. Even for simple oil changes. When they replaced my battery you can bet they didn’t wash it. It’s all good, I’ll wash it myself.
 

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@vex - I choose to drive that far because that particular dealer specializes in Bolts. They've put out a few emails and posts over the past few months stressing that they are committed to specializing in EVs, and that their employees own about ten Bolts between them and that none of them had chosen a buyback.

It's also where I purchased mine originally, because they always have a lot of Bolts in stock. That allowed me to get the CPO service done while it was there, which basically amounted to a free tire rotation. I assume there were a few dealers here in Metro Atlanta I could have taken it to, but I preferred taking it to somewhere that has a little more experience with the car.
Good call. I’m pretty sure my battery only got replaced because of a user on here who pointed me to a dealership that was doing them regularly. I have another post on it but I went through 7 dealerships before I found one willing to help me. They weren’t really friendly or glad I was there, but they did the job.
 

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Hey folks,

Long time reader, but this is my first post. I got my 2017 Black LT back from Donohoo Chevrolet today, they replaced the battery. Drove it 100 miles back home to Georgia with no issues. Here are a few observations I've made about the battery replacement process.

A) Check your My Chevrolet App. The status of my recall changed over from "Remedy Not Yet Available" to just "Incomplete" many days before I got the letter in the mail from GM. I called the EV Concierge as soon as the status changed in the recall section of my app. Seems like that sped up the process by at least a week.

B) While the swap was being done, I got a crazy critical battery warning email from Onstar! I guess that pops when they disconnect the old battery? Email said to ignore it if the car was in for service. Anybody else get that?

C) I chatted with one of the service techs today. He said they've got one guy doing all the battery swaps at Donohoo. "He's done so many at this point, he can almost do two in a day." I took that as a good sign. I wanted to make sure to bring the car to someone who had already swapped a bunch out before mine. That also fits pretty well with the 4.5 hour GM estimate of labor for a swap. Here's a pic of a stack of old batteries I saw in the service bay: View attachment 38896

D) The new battery feels like more than a 10% boost for a 2017, because it restarts the clock on battery degradation. Big, big difference.

E) My only complaint with GM in this process was that they showed no interest in getting the dealer to detail the Bolt while they had it. I hated having to park that car outside over the past few months, and I feel like GM owes us all a wax job.

F) There were nearly a hundred reacquired Bolts on the lot there. It was cool seeing a dozen or so of each color lined up next to each other. Prices are roughly $5k higher than they were in March, glad I bought mine when I did.

G) No change in charging behavior. Still taking 240 on the stock EVSE from a dryer outlet using an adapter. Thanks News Coulomb!

Have a great day!
Hey folks,

Long time reader, but this is my first post. I got my 2017 Black LT back from Donohoo Chevrolet today, they replaced the battery. Drove it 100 miles back home to Georgia with no issues. Here are a few observations I've made about the battery replacement process.

A) Check your My Chevrolet App. The status of my recall changed over from "Remedy Not Yet Available" to just "Incomplete" many days before I got the letter in the mail from GM. I called the EV Concierge as soon as the status changed in the recall section of my app. Seems like that sped up the process by at least a week.

B) While the swap was being done, I got a crazy critical battery warning email from Onstar! I guess that pops when they disconnect the old battery? Email said to ignore it if the car was in for service. Anybody else get that?

C) I chatted with one of the service techs today. He said they've got one guy doing all the battery swaps at Donohoo. "He's done so many at this point, he can almost do two in a day." I took that as a good sign. I wanted to make sure to bring the car to someone who had already swapped a bunch out before mine. That also fits pretty well with the 4.5 hour GM estimate of labor for a swap. Here's a pic of a stack of old batteries I saw in the service bay: View attachment 38896

D) The new battery feels like more than a 10% boost for a 2017, because it restarts the clock on battery degradation. Big, big difference.

E) My only complaint with GM in this process was that they showed no interest in getting the dealer to detail the Bolt while they had it. I hated having to park that car outside over the past few months, and I feel like GM owes us all a wax job.

F) There were nearly a hundred reacquired Bolts on the lot there. It was cool seeing a dozen or so of each color lined up next to each other. Prices are roughly $5k higher than they were in March, glad I bought mine when I did.

G) No change in charging behavior. Still taking 240 on the stock EVSE from a dryer outlet using an adapter. Thanks News Coulomb!

Have a great day!
Hey folks,

Long time reader, but this is my first post. I got my 2017 Black LT back from Donohoo Chevrolet today, they replaced the battery. Drove it 100 miles back home to Georgia with no issues. Here are a few observations I've made about the battery replacement process.

A) Check your My Chevrolet App. The status of my recall changed over from "Remedy Not Yet Available" to just "Incomplete" many days before I got the letter in the mail from GM. I called the EV Concierge as soon as the status changed in the recall section of my app. Seems like that sped up the process by at least a week.

B) While the swap was being done, I got a crazy critical battery warning email from Onstar! I guess that pops when they disconnect the old battery? Email said to ignore it if the car was in for service. Anybody else get that?

C) I chatted with one of the service techs today. He said they've got one guy doing all the battery swaps at Donohoo. "He's done so many at this point, he can almost do two in a day." I took that as a good sign. I wanted to make sure to bring the car to someone who had already swapped a bunch out before mine. That also fits pretty well with the 4.5 hour GM estimate of labor for a swap. Here's a pic of a stack of old batteries I saw in the service bay: View attachment 38896

D) The new battery feels like more than a 10% boost for a 2017, because it restarts the clock on battery degradation. Big, big difference.

E) My only complaint with GM in this process was that they showed no interest in getting the dealer to detail the Bolt while they had it. I hated having to park that car outside over the past few months, and I feel like GM owes us all a wax job.

F) There were nearly a hundred reacquired Bolts on the lot there. It was cool seeing a dozen or so of each color lined up next to each other. Prices are roughly $5k higher than they were in March, glad I bought mine when I did.

G) No change in charging behavior. Still taking 240 on the stock EVSE from a dryer outlet using an adapter. Thanks News Coulomb!

Have a great day!
My 2019 Bolt has been sitting at the dealership Dan Cummins at Paris Kentucky for over a month.
They have not gotten a single battery yet.
While others have gotten theirs replaced and they're working on 2017 now?! Bullsh*t!
 
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