[Olgak]

I could not seat the fast chargers at 2 different stations on the NYS thruway on my 2019 bolt. Was able to use other level 2 and fast chargers, just not those on the thruway. Anyone have suggestions?

 

[MichBolt]

I could not seat the fast chargers at 2 different stations on the NYS thruway on my 2019 bolt. Was able to use other level 2 and fast chargers, just not those on the thruway. Anyone have suggestions?

Can you provide us with more information? Which specific stations didn't work? What network were they - EA? EVgo? ChargePoint? What did you notice about the process that makes it a "seat" issue?

 

[wonderbolt]

I could not seat the fast chargers at 2 different stations on the NYS thruway on my 2019 bolt. Was able to use other level 2 and fast chargers, just not those on the thruway. Anyone have suggestions?

Hi @Olgak , as requested above more info on the locations, network, and how you tried to start the charge would be helpful. Looking at recent reports on Plugshare is typically helpful to understand recent events and issues with a particular location. I have found that using the app on a smartphone is the most reliable way to initiate charge sessions or using a an RFID card, the credit card readers are often very problematic.


Edit: Rereading your post I initially assumed that your word "seat" was a typo and was supposed to be "start", if however you actually meant "seat" the plug fully into the Bolt CCS2 receptacle, they do take significant force. I actually find that spraying the socket on the Bolt with WD-40 helps ease the connections. This issue is more common with newer vehicles and newer DCFC units, until they "wear in", which looking at your join date to the forum (Welcome!) and knowing the Thruway DCFC stations only came online a couple of months ago, is likely the case.

 

[Olgak]

Can you provide us with more information? Which specific stations didn't work? What network were they - EA? EVgo? ChargePoint? What did you notice about the process that makes it a "seat" issue?

There were two different networks, one was Greenlots, the other was EVConnect. But the hardware i.e. the charging stations themselves were the same. CCS and CHAdeMO plugs. The CCS plug would not click into place at two different charging stations. I had to get off the thruway to charge. Did a fast charge later at an EA station which worked fine. My bolt is adapted for level2 or fast charge so it wasn't an adapter issue. Simply the tip of the plug would not click into place.

 

[MichBolt]

There were two different networks, one was Greenlots, the other was EVConnect. But the hardware i.e. the charging stations themselves were the same. CCS and CHAdeMO plugs. The CCS plug would not click into place at two different charging stations. I had to get off the thruway to charge. Did a fast charge later at an EA station which worked fine. My bolt is adapted for level2 or fast charge so it wasn't an adapter issue. Simply the tip of the plug would not click into place.

I haven't done a lot of DCFC (fast charging), but I've experienced (and others have reported) that the plug can be finicky. Sometimes, you have to initiate the process on the station before plugging in, sometimes you have to plug in before initiating the process, sometimes you have to hold the plug up and support it's weight while the process gets started, etc. Ironically, most complaints I've read have been for EA.

 

[Olgak]

I haven't done a lot of DCFC (fast charging), but I've experienced (and others have reported) that the plug can be finicky. Sometimes, you have to initiate the process on the station before plugging in, sometimes you have to plug in before initiating the process, sometimes you have to hold the plug up and support it's weight while the process gets started, etc. Ironically, most complaints I've read have been for EA.

EA was a breeze for me but the issue I think is hardware and both stations that failed had the same equipment. I am really hoping someone has a good suggestion.

 

[cfhgarza]

Could you share the address of the charging stations?

I have a Greenlots near my house and the DC charger seems to have constant problems. It's been "offline" multiple times since I bought my Bolt back in March.

I would recommend downloading the plug share app. You can look at chargers before you get there and see if any problems have been reported.

 

[The Other Tom]

If I'm reading your post correctly, you were unable to charge at two DC fast chargers ? Do you know the "hold up the plug until it connects" trick? That may be your issue.

 

[Olgak]

Could you share the address of the charging stations?

I have a Greenlots near my house and the DC charger seems to have constant problems. It's been "offline" multiple times since I bought my Bolt back in March.

I would recommend downloading the plug share app. You can look at chargers before you get there and see if any problems have been reported.

These were on the NYS Thruway; Ulster Rest area and Capital Region Travel Center

 

[Olgak]

If I'm reading your post correctly, you were unable to charge at two DC fast chargers ? Do you know the "hold up the plug until it connects" trick? That may be your issue.

I tried that but maybe not long enough - how long do you hold it? Thanks