[Cobramaster]

So I got lucky and snagged a new 2022 Bolt EUV on friday, I did the onstar call never having used onstar before and they set me up for the 3 months free trial of remote access and 1 month trial of unlimited data. So color me surprised when I look at my bank and see a 15 dollar charge from onstar AT&T. I message support and who i am chatting with is making mistakes in what is being offered for what amount of time so it was confusing, but my understanding of the situation is, I received a one month trial of unlimited data hotspot from the car, but I am still charged 15 dollars from AT&T for the actual data. So after the trail I would be paying ONSTAR the privilege of using data I am paying AT&T for? Is this correct? Is this 15 dollar charge normal? I had heard how scummy ONSTAR is but I at least thought a month free trial would be actually free.

 

[PhilipD]

I bought my 2023 two weeks ago and received the same OnStar trial. No $15 charge.

 

[Cobramaster]

I bought my 2023 two weeks ago and received the same OnStar trial. No $15 charge.

Bruh, im calling tomorrow, youd think they at least wait until after the "free trial" to scam me

 

[drdiesel1]

So I got lucky and snagged a new 2022 Bolt EUV on friday, I did the onstar call never having used onstar before and they set me up for the 3 months free trial of remote access and 1 month trial of unlimited data. So color me surprised when I look at my bank and see a 15 dollar charge from onstar AT&T. I message support and who i am chatting with is making mistakes in what is being offered for what amount of time so it was confusing, but my understanding of the situation is, I received a one month trial of unlimited data hotspot from the car, but I am still charged 15 dollars from AT&T for the actual data. So after the trail I would be paying ONSTAR the privilege of using data I am paying AT&T for? Is this correct? Is this 15 dollar charge normal? I had heard how scummy ONSTAR is but I at least thought a month free trial would be actually free.

IDK how they work, but, I do know not to give them my CC. I had a free month of WIFI without a card. They only offer 3 month of service if you give them a CC#. Now I know why.
I would immediately cancel whatever they sold you. RUN!

 

[drdiesel1]

Bruh, im calling tomorrow, youd think they at least wait until after the "free trial" to scam me

They are 24 hours. Call NOW!

 

[Tazbeaux]

A couple of weeks ago I also got a free trial with no charges. However when I activated it I didn't give them payment information. I did look into just keeping the connected car plan for $24.99 per month. I almost did it until I noticed that there would be an extra $15 added on each month. So I just closed the webpage. Just going to use my phone data.

 

[PhilipD]

@Tazbeaux

From the Chevrolet web site:

Your Favorite Features at Your Fingertips
The myChevrolet Mobile App* remote technology now comes standard on select Chevy vehicles.* Access all our remote functions and diagnostic resources* for 3 years through the Remote Access Plan.*

 

[Tazbeaux]

I guess I will find out what still works when the Onstar expires in a couple of weeks. The remote functions of the My Chevrolet app probably wont work without the internet connection, unless you are right next to the car.

 

[prizmev]

So color me surprised when I look at my bank and see a 15 dollar charge from onstar AT&T.

Call your bank and contest the charge. You might have to get a new card, but at least OnStar and AT&T won't have your CC info anymore...

 

[Bob L]

This charge was explained to me at setup. I was told it would be refunded after I opted out of the service which it was.

 

[Cobramaster]

This charge was explained to me at setup. I was told it would be refunded after I opted out of the service which it was.

They never warned me about it, ill call tomorrow to get this straightened out, if they wont refund the charge ill call my bank.

 

[paddypods]

So I got lucky and snagged a new 2022 Bolt EUV on friday, I did the onstar call never having used onstar before and they set me up for the 3 months free trial of remote access and 1 month trial of unlimited data. So color me surprised when I look at my bank and see a 15 dollar charge from onstar AT&T. I message support and who i am chatting with is making mistakes in what is being offered for what amount of time so it was confusing, but my understanding of the situation is, I received a one month trial of unlimited data hotspot from the car, but I am still charged 15 dollars from AT&T for the actual data. So after the trail I would be paying ONSTAR the privilege of using data I am paying AT&T for? Is this correct? Is this 15 dollar charge normal? I had heard how scummy ONSTAR is but I at least thought a month free trial would be actually free.

My 2022 EUV came with one month of OnStar Premium and one month of unlimited AT&T data. When I called to set up OnStar, the rep offered to extend both for two more months for $15. I wonder if your rep chose that for you without explaining it.

I'd recommend creating your GM online account. You should get a link to do that in an email. From there, add your vehicle by VIN. On the My Vehicles page, click "vehicle overview" to see your connected services. You should see three: OnStar, the data plan (for in-car wifi), and EV Access (Connected Access).

FYI... That last one is included for ten years. It give you the basics of the myChevrolet app (charging info, tire pressure, diagnostics, recall, service reminders). I'm pretty sure I've read that the remote start functions are disabled without an OnStar plan.

 

[MIG1]

I just picked up a 2023 Bolt EUV Redline Edition last week; it's my 3rd Bolt and by far the best. I did the OnStar thing....at the request of my sales person. I guess they get free "on star" for a month if you sign on for a trial. I didn't give them any CC info but asking the community--WHY would anyone pay for On Star?

What UNIQUE offering do they have that is compelling enough to want to sign into this service? First of all the data is 4G--not 5G; at least in Los Angeles. I can get data from my cellphone connected through bluetooth. Second....why would I need turn by turn navigation from them? Waze, Google Maps, Apple Maps, all provide the same thing. I have AAA so why do I need Roadside Assistance?

Am I missing something.....WHY would someone pay the freight for On Star when it doesn't seem to offer any value beyond what people may already have. The car comes with Super Cruise for 3 years--I used SC for about 5 minutes and I didn't care for it and because its an EV, the connected APP part of this is good for 10 years?

Can someone enlighten me as to why anyone pays for On Star if they have a Bolt?

 

[drdiesel1]

I just picked up a 2023 Bolt EUV Redline Edition last week; it's my 3rd Bolt and by far the best. I did the OnStar thing....at the request of my sales person. I guess they get free "on star" for a month if you sign on for a trial. I didn't give them any CC info but asking the community--WHY would anyone pay for On Star?

What UNIQUE offering do they have that is compelling enough to want to sign into this service? First of all the data is 4G--not 5G; at least in Los Angeles. I can get data from my cellphone connected through bluetooth. Second....why would I need turn by turn navigation from them? Waze, Google Maps, Apple Maps, all provide the same thing. I have AAA so why do I need Roadside Assistance?

Am I missing something.....WHY would someone pay the freight for On Star when it doesn't seem to offer any value beyond what people may already have. The car comes with Super Cruise for 3 years--I used SC for about 5 minutes and I didn't care for it and because its an EV, the connected APP part of this is good for 10 years?

Can someone enlighten me as to why anyone pays for On Star if they have a Bolt?

IDK why. I know I won't

 

[Wattz]

The OnStar rep told me during the obligatory OnStar call that AT&T automatically refunds the $15 if you do not extend past the 1+2 mo. extended trial period.

 

[PA Bolt EV]

I appear to be an outlier, but I have kept the Onstar Connected Vehicle so that we can remote start the vehicle when out of range of the key fob. Very, very nice to have a warm car getting off work and it is -6 F outside! I also have the AT&T data because living in a remote, cellular challenged area... the coverage is consistently much better than it is with our phones.

These services are not essential, but to us they are nice to have. I will reinforce that it is always worth calling and negotiating the best rate you can get! Don't pay the listed amount.

 

[jreddington]

I may keep the connected vehicle program if it is just $24/month. I’ll have to see if they try and sneek in an extra $15. My cellular phone plan has pay as you go for data so having the car as my mobile modem/router has some use.

I have to admit that working with On Star is frustrating. They make SiriusXM look good, which is saying a lot .

 

[Tazbeaux]

They will try to sneak it in. When checking out read the boxes that you have to check off and agree to, that's where it states the $15 + $24 recurring charge.

 

[Nhjagfan]

@Tazbeaux

From the Chevrolet web site:

Your Favorite Features at Your Fingertips
The myChevrolet Mobile App* remote technology now comes standard on select Chevy vehicles.* Access all our remote functions and diagnostic resources* for 3 years through the Remote Access Plan.*

The 3 year "Mobile App" is available only if your EV/EUV was ordered after Aug 30th 2022. I bought a EUV on Jan 3rd 2023 that someone else ordered June 30th 2022. I have been dealing with OnCrap for the last month trying to get the 3 years that I thought I was getting. So far I've got it extended through June of this year. That will probably be the end.

 

[ClarDold]

So color me surprised when I look at my bank and see a 15 dollar charge from onstar AT&T.

Same here. I called and the lady eventually said, "that's the way it is". Nope. I want to talk to a supervisor.
A couple of rounds of "that's not right!", and they credited my card.

Ten years ago, where OnStar seems to be mired, people might have wanted "unlimited data" in their car, but I have a phone hotspot for that.