OK. Nobody responded to my posts on the old thread, so I am starting a new one, starting with my earlier posts.
My head is about to explode. This morning I went to the My Chevrolet website. It showed the car was unplugged, SOC was 88%. I updated the mileage to 11,959 to match what it showed several inches down the page under lifetime electric miles.
Can anybody tell me why they would have a place for the owner to enter the mileage when the site does it automatically?
Anyway, my wife then drove 50 miles to pick up a friend from surgery. About an hour after she left, I thought I would refresh the website to see if she had arrived, as I have done many times before. This time the lifetime mileage showed 19,313 miles, and the lifetime electric economy had gone from 30 kWh/100 miles to 18 kWh/100 miles! I tried refreshing several times, but it stayed the same. I logged out and back in, and it stayed the same. I grabbed a screenshot of the screwed up page. I then called my wife who said she had just pulled into the parking lot, and the odo showed 12,000 miles exactly.
I called My Chevrolet support, and spoke to a young fellow who assured me I had entered the wrong number. I tried to explain that the number I entered was correct and that the website was wrong. He didn't seem to understand/believe what I was saying. But after a bit of huffing and puffing on my part he turned me over to tech support. They set up a case number, and I hung up. My wife called to say they had just headed out from the hospital. After hanging up, I refreshed the page again, and as you have probably guessed, it was now correct. I called support back and asked them to add a note to the tech folks saying I will gladly send the screen grab, if they need proof. God only knows whose info was showing up for my car, or if the site was hacked. The website is total crap!!!
Hoping somebody computer/internet savvy notices my last post. This situation has me concerned for the security/safety of my car. Anybody know if the traffic goes both ways between the website and the car?
I just got a phone message from somebody at an OnStar call center who said they looked at my page, and it looks right now, so, "It's all good." This will be the message any of us will hear, just before the lights go out, and all power ceases to function.
And finally.... this afternoon the wife got home from the grocery store, and I charged the car up. Just now, I looked at the site to see if it was done. It's BACK! Not the exact same number, and not the exact same number of miles difference, and not the exact same percentage difference. It is again over by more than 7K miles, and the lifetime electric economy is an impossible 18 kWh/ 100 miles. I called tech support and got someone to actually look at my page while it was screwed up. So they now know I am not making this up. After hanging up, I refreshed the page and it reverted to the correct figures. Ten minutes later I refreshed again and it is back to the weird numbers again.
My head is about to explode. This morning I went to the My Chevrolet website. It showed the car was unplugged, SOC was 88%. I updated the mileage to 11,959 to match what it showed several inches down the page under lifetime electric miles.
Can anybody tell me why they would have a place for the owner to enter the mileage when the site does it automatically?
Anyway, my wife then drove 50 miles to pick up a friend from surgery. About an hour after she left, I thought I would refresh the website to see if she had arrived, as I have done many times before. This time the lifetime mileage showed 19,313 miles, and the lifetime electric economy had gone from 30 kWh/100 miles to 18 kWh/100 miles! I tried refreshing several times, but it stayed the same. I logged out and back in, and it stayed the same. I grabbed a screenshot of the screwed up page. I then called my wife who said she had just pulled into the parking lot, and the odo showed 12,000 miles exactly.
I called My Chevrolet support, and spoke to a young fellow who assured me I had entered the wrong number. I tried to explain that the number I entered was correct and that the website was wrong. He didn't seem to understand/believe what I was saying. But after a bit of huffing and puffing on my part he turned me over to tech support. They set up a case number, and I hung up. My wife called to say they had just headed out from the hospital. After hanging up, I refreshed the page again, and as you have probably guessed, it was now correct. I called support back and asked them to add a note to the tech folks saying I will gladly send the screen grab, if they need proof. God only knows whose info was showing up for my car, or if the site was hacked. The website is total crap!!!
Hoping somebody computer/internet savvy notices my last post. This situation has me concerned for the security/safety of my car. Anybody know if the traffic goes both ways between the website and the car?
I just got a phone message from somebody at an OnStar call center who said they looked at my page, and it looks right now, so, "It's all good." This will be the message any of us will hear, just before the lights go out, and all power ceases to function.
And finally.... this afternoon the wife got home from the grocery store, and I charged the car up. Just now, I looked at the site to see if it was done. It's BACK! Not the exact same number, and not the exact same number of miles difference, and not the exact same percentage difference. It is again over by more than 7K miles, and the lifetime electric economy is an impossible 18 kWh/ 100 miles. I called tech support and got someone to actually look at my page while it was screwed up. So they now know I am not making this up. After hanging up, I refreshed the page and it reverted to the correct figures. Ten minutes later I refreshed again and it is back to the weird numbers again.
