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Post when you are Notified to have your Battery Replaced

147K views 1K replies 264 participants last post by  Lin L 
#1 · (Edited)
Post when you are Notified to have your Battery/Modules are scheduled to be replaced. NOTE: Member Boltage has created Spreadsheet and IS for the mopst part keeping Track ...THANK YOU!


We should start seeing GM / Dealers calling the first Bolts in to be repaired within 10 days or so

EDIT: Inserted @boltage table from post below.
NameModel YearBattery OriginBuild DateHigh Risk UseDate Notified Remedy AvailableDate RemediedNotes
@knoepler2019KR10/2018Sometimes charge to 100%August 2021, delayed to October 8, 2021Originally selected for pilot program of module replacement (pilot program cancelled). On hold awaiting repurchase offer. Dealer received new battery October 14, 2021.
@LKing2019KR11/2018Yes, commonly charged 100%, discharged below 30%.August 19, 2021, delayedRepurchased by GM September 16, 2021.
@SodePop201911/2018Yes, often below 30%August 21, 2021, delayed to October 8, 2021October 15, 2021 (scheduled)
@Hank Grady2019Yes, charged to 100% before recalls, but rarely discharged below 70 miles.October 14, 2021October 18, 2021 (scheduled)
@jms10512019KR09/2018Used to charge to 100% regularly.October 15, 2021Dealer said that it would order the battery but it would take three months.
Facebook C.L.C.2017KROctober 12, 2021Car at dealer since August 2021 waiting for battery module replacement.
Facebook A.S.M.2019KR09/2018Yes, 100% charging, deep discharging daily commuteOctober 12, 2021October 19, 2021 (scheduled)Repurchase denied in April 2021
Reddit u/iNGneer2019October 12, 2021Swap denied earlier in 2021
Facebook C.C.October 13, 2021Nearby dealer said that they did not want to do the recall work because car was not bought there (bought used from non-Chevrolet dealer).
Facebook M.W.October 14, 2021Found that most dealers in area are not equipped to do the recall repair, and that one that may does not have loaner cars due to shortage.
Facebook R.T.2019Occasional 100% charging, "never less than 20%".October 12, 2021October 25, 2021 (scheduled)
Facebook R.W.2019October 15, 2021October 19, 2021 (scheduled)
Facebook L.D.2019KR10/2018October 8, 2021October 19, 2021 (scheduled)
Facebook C.W.B.October 15, 2021Call from GM, who will call a local dealer to schedule remedy.
Facebook P.L.2019October 14, 2021Call from GM, offered to do 3-way call with local dealer who was too busy to schedule.
Facebook K.M.2019October 16, 2021Call from GM which left message.
Facebook T.K.2019October 16, 2021Checked myChevrolet.
Facebook B.L.2018October 16, 2021Call from GM.
Facebook C.O.2017October 12-16, 2021Call from GM. Car at dealer since August 2021 waiting for battery module replacement.
Perhaps also a table of "not yet":

NameModel YearBattery OriginBuild DateHigh Risk UseDate Checked Remedy Not Yet AvailableNotes
@AZBILL2017KR01/2017October 8, 2021
@Bolt2019201912/2018October 8, 2021
@GJETSON2017KR12/2016October 8, 2021
@micantony2019US03/2019October 8, 2021
@micantonyparental unit2019KROctober 8, 2021
@SteveCaz2017KROctober 8, 2021
@OneEV2017KRYesOctober 8, 2021
@p7wang2019RarelyOctober 8, 2021
@Nuts n Bolt2020US07/2020RarelyOctober 8, 2021
@quirkySquirt2017KR08/2017October 8, 2021
@GuyDudeman2019NoOctober 8, 2021
@boltage2017KR12/2016Occasionally (not now)October 12, 2021
@CyberBill2019KR10/2018Unknown (not now)October 11, 2021Recent salvage purchase, unknown driving / charging history, former rental car. Concierge said "in the next group" and "in the next 45 to 60 days".
@rlhammon2019KR10/2018YesOctober 12, 2021
@Rthardison2019KR10/2018UnknownOctober 12, 2021Recently purchased used, possibly was a rideshare car.
@Digi201911/2018October 13, 2021
@AdrianC2021USOctober 14, 2021
 
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#203 ·
My mid-2019 goes in for its 22.5k service on Friday but I doubt anything other than a wheel rotation will be performed. It hasn't been at the dealer since the spring but I'm sure they will let me know if anything needs to be done. I wish the batteries were ready but I'd be surprised if I got mine replaced before the lease is up in Nov 2022. I hope I'm wrong, but I'm not counting on it.
 
#204 ·
Are you in the priority group? I mean, does your recall state "INCOMPLETE" only? If so, pretty sure that means you're in the priority group. Also, the recall number would end in 881. Either way, I don't believe dealers are just waiting for batteries. They have to order them. And they take up a lot of space. My dealer wanted to make sure it didn't sit there and I could come in quickly. If you haven't done so, and want this done sooner than later, I'd suggest calling the dealer and tell them to order a battery. Sorry if you've done all this and I just repeated useless information. LOL.
 
#215 ·
I received my notice of eligibility for the module changeout and made an appt. for next week. The service rep said my 2019 Bolt would be just the sixth in line at their dealership for the work.

It's a little scary to be a beta tester for something like this; has anyone had the changeout go wrong?? Should I wait and risk having my car blow up, or go ahead and risk some kind of complication?

Also, GM will not reimburse the dealership for a rental car, even though I'm having to drive a total of five hours (not counting stopping to charge) to make it to the dealership, and spend two nights in the area with friends. They gave an estimate of 6-1/2 hours for the recall work. I'm glad I don't have a regular job, because I'd have to take two days of vacation just to do this! Thanks, GM!
 
#217 ·
Also, GM will not reimburse the dealership for a rental car, even though I'm having to drive a total of five hours (not counting stopping to charge) to make it to the dealership, and spend two nights in the area with friends. They gave an estimate of 6-1/2 hours for the recall work. I'm glad I don't have a regular job, because I'd have to take two days of vacation just to do this! Thanks, GM!
Be aware that the service instructions tell dealers not to start work until 24 hours after the last charging event. If you need to charge to reach the dealer, be aware of this delay.
 
#220 ·
Just got the call today that my dealership has all my information and ordered my battery today. They said it will take about 7 days to arrive. When it comes in, they will call to schedule the service. I'll be sure to update when it's complete.

For information to add to the table -

Location - South Carolina
Model year - 2019
Purchased - Sept 8, 2018
Mileage - 45,767
Risk Profile - For the first year, charged to 100%. After that, charged to 88%. Typically discharged to between 10-30% before recharging (only recharged about 2x/week). Only used DCFC 2x - both times just for the novelty, not to add any significant mileage.
 
#264 ·
Just got the call today that my dealership has all my information and ordered my battery today. They said it will take about 7 days to arrive. When it comes in, they will call to schedule the service. I'll be sure to update when it's complete.

For information to add to the table -

Location - South Carolina
Model year - 2019
Purchased - Sept 8, 2018
Mileage - 45,767
Risk Profile - For the first year, charged to 100%. After that, charged to 88%. Typically discharged to between 10-30% before recharging (only recharged about 2x/week). Only used DCFC 2x - both times just for the novelty, not to add any significant mileage.
Just got the call the schedule the service. I will be going in at 10am on Monday and will be getting a rental car for the rest of the day. They said it should take about 6 hours, but mine is only the second one they'll have done, so it could be variable. No problem, I say - take your time and get it right.

They didn't mention anything about charging, but I've read all about it here and just won't charge at all this weekend, so it should be fine.
 
#223 ·
To paraphrase the document: The 880 and 940 recalls are the holding recalls for 17-19 and 20-22 Bolts, respectively. Since the battery supply is still very low, GM is slowly moving vehicles from 880 and 94o into 881 and 941 once that specific vehicle has a battery available for it.

The easiest way to check your specific vehicle is either through the MyChevy App, or through Chevy Bolt EV & EUV Recall | Chevrolet. If you go to the website, you can type your VIN into the search box, and it will show your status.
 
#224 ·
I have been checking the mychevy site almost daily, hoping for a change in recall status, but it was helpful to find that official GM memo about the recall numbering system too.

So in the words of the great fictional race driver Ricky Bobby, "if you're not first, you're last!" At least that's how I feel looking at my Bolt that has been banished from my garage as it sits parked in the street waiting to be moved to the other side of the street every 3 days so I don't get a parking ticket... good times!
 
#225 ·
WOOT!!!

Just checked my.chevrolet.com site this morning and I'm now in the N212343881 group!!! Interestingly, the site also shows N212343880, now listed as 'INCOMPLETE' rather than the 'NO REMEDY AVAILABLE' or whatever. I figured it would remove me from that group. I'll be calling into my dealership shortly to schedule replacement.

I was told by the concierge line that I'd receive an email when it was ready, which I haven't yet. I also signed up for updates. Maybe it just takes a while...
 
#228 ·
Mine is a 2019 LT with a build date of 10/2018. The service manager called me Oct 12 to notify me that I can schedule a time for the battery replacement. It's scheduled for Oct 25. Up until the first recall, I consistently charged to 100% and discharged down to maybe 70 miles. Never used DCFC; all Level 2 charging at home. Located in Wisconsin.
 
#234 · (Edited)
I just got word from my dealer. They don’t have equipment to perform the work. They are going to pursue getting it, but can’t give me a date when they will be ready. I have checked other dealers and there are none in the Chattanooga, TN area who can do the work. I either have to wait on a dealer to get the required equipment or drive 2 hours to Atlanta. Nice work GM!

update: Service Assistant not delivering a good message. I spoke with the actual Service Manager. Apparently, GM has to approve each dealership before they can order the first battery. My dealership has submitted the data, but not been approved yet. They should be able to do the work once approved.
 
#235 ·
I just got word from my dealer. They don’t have equipment to perform the work. They are going to pursue getting it, but can’t give me a date when they will be ready. I have checked other dealers and there are none in the Chattanooga, TN area who can do the work. I either have to wait on a dealer to get the required equipment or drive 2 hours to Atlanta. Nice work GM!
I live in Gainesville, Ga and the local dealer who has worked on my 17 Bolt said the same thing. I called Hendrick in Buford, Ga, they are about 30 minutes from me, they scheduled me. I figured with Hendrick being a pretty large outfit within the GM world, they would probably have techs and equipment. They told me that they didn't have a loaner available but they would coordinate a rental for me at GM's expense. I guess I'll find out in 3 weeks.
 
#237 ·
The status on my 2019 Bolt (build date Sept, 2018) changed to "incomplete" sometime in the last few days. I called the dealership and asked that they order the pack this morning. Coincidentally, three hours later I get a call from the dealership saying their district manager sent them two VINs that they could provide batteries for and mine was one of them. He wanted to know if I still had the Bolt and whether he should order the battery.

It's a large dealership and I've seen quite a few Bolts on their lot in the past. I was a little surprised there were only two VINs that qualified at the moment. Anyway, I hope it won't be long.

As far as charging, I seldom went to 100% unless it was for a road trip. Usually I charged to 75-80% even before the recall. I probably ran it down below the recommendations but not frequently.
 
#238 ·
As far as charging, I seldom went to 100% unless it was for a road trip. Usually I charged to 75-80% even before the recall. I probably ran it down below the recommendations but not frequently.
I have a around trip commute of 120 miles and most of it is i-85. I use the HOV and Peachpass lanes, if you don't hustle around 75mph people get pissed. So I'm usually anywhere between 70-80mph. I leave the house with 180 miles available (Software reduced to 95% charge). I average around 3.5 per kWh during the summer. I lose about 30% when winter rolls around. By the time I get home I'm usually around 50 miles available. So my typical day is 180 - 50, more than recommended but i have no choice.

When we get the replacement, it will be limited to 80% but because of the higher capacity, I'm figuring that I should get around the same miles I'm getting now and it will increase with new software updates. The worst part of this timing is that winter is coming and we all know how EVs HATE the cold weather. I'm pretty happy with GMs response to this though, a bigger battery and a new warranty that will hopefully take me to retirement 😎
 
#253 ·
I was called today by the service manager at Sunset Chevrolet in Sarasota FL. He said he would be ordering my replacement battery and they should have it in 5-7 days. He will call again to schedule a time for me to bring it in. I have a 2019 Chevy Bolt that was built in November of 2018 and only has 7370 miles on it. I was one of 3 Bolt owners he was calling to OK the replacement of the battery. he told me not to charge the car before bringing it in and it should take a couple of days to do the work.
 
#258 ·
I got a notice in the website of the recall update, and it switched from "Remedy Unavailable" to "Incomplete, contact your dealer for replacement"....so far I've contacted 4 dealers and GM and I'm not getting anywhere. For those who have gotten actual calls from dealers, was there any process you went through to get on a list?
 
#265 ·
To add my data point:
Model year 2019
Battery: US
Build month: 12/2018
High risk use: To 100% maybe once a week until March 2020. Done less until the 8/20/21 recall and now not at all.
Incomplete, remedy not yet available checked: 10/22/21
 
#266 ·
Here is the latest info from Jaryd Carvell, EV tech. This is taken from the Facebook Bolt group. It was posted earlier today, Sunday, October 24th, 2021

Hi friendly neighborhood GM EV tech here! First I want to say I very much appreciate all the kind words on my last post trying to keep everyone updated about the recall, it means alot to know I've been able to help so many people! I've been getting alot of PMs since then and I certainly don't mean to discourage that here. I'm always glad to help out where and when I can, but there are quite a few common reoccuring questions so I thought it'd do an FAQ post. By all means please continue to feel free to comment or pm me anytime with any other questions and although it may be delayed a bit, I always try to respond. I get dozens of them everyday so sometimes they do get automatically sent to my spam pm folder when Facebook decides you're spam, so if I don't respond it means I somehow missed it and don't hesitate to send another pm or tag me.

1) How long have you been an EV tech?
- I've been a certified GM tech for 15 years, high voltage certified for 10 years, and a hybrid/ev specialist at my dealer for 10 years. I love EVs, I drive a volt, and I work on hundreds of Hybrids/EVs a year.

2) Is the dealer going to replace the whole battery or take apart my battery and replace the 5 battery sections/rows/modules? The letter I got and/or communications from GM have not been clear.
- As of right now we are going to replace the complete battery pack. GM sometimes refers to the complete assembly as a "battery module" which is causing some confusion. Adding to that confusion is the fact that GMs original plan was to try and develop a reliable way to detect the double defect cells and replace only bad sections. Using the term "replace battery modules" leaves the options open because this phrase is technically true weather they replace only the bad sections, all 5 sections, or the whole assembly. It is theoretically still possible that if they learn/develop a reliable way of detecting the double defect cells, after inspecting tens of thousands of returned packs, they could modify the recall to inspect and only replace bad modules. However now that LG has agreed to pay most of the cost of this recall I personally think that's pretty unlikely to happen, but of course anything is possible.

3) How do I get my new battery? Should I call my dealer?
- Every bolt is currently under one of two recalls, N212345940 (2020-2022) or N212343880 (2017-2019). Once vehicles are eligible for repair they will be migrated from N212343880 to N212343881 and from N212345940 to N212345941, and a letter will be sent to you from GM informing you that you're eligible for replacement. You can also check the my chevrolet app to see if your recall number (40 or 80) has updated/migrated to the new one (41 or 81). Once you get the letter or your recall number updates you can either call a dealer and make an appointment, or call the EV concierge and they can set it up for you. They can also tell you what dealers have been certified to perform this recall. Some dealers have call centers or other people not familiar with the specifics of this recall answering the phone. If you are getting information that seems wrong ask to speak to the service manager. They should know about this recall and the process.

4) Is there anything special I have to do before I drop my car off to have the recall performed?
- There's nothing that you HAVE to do, but there are two things that can help the tech and help speed up the repair. If the car is charged over 90% we have to depower it to below 90% before we can begin repairs which is a process that can take hours. Also we can't begin repairs until 24 hours after the last time it was charged, so if you took it off the charger 2 hours before you dropped it off, then we have to wait 22 hours before we can begin repairs. If you bring your bolt to the dealer with under 90% charge and 24 hours since it was last plugged in, it will be ready immediately for repairs.

5) I've heard horrible stories/had horrible service at dealers before and I'm nervous about who does this repair. Can you tell me where to go?
- Unfortunately I can't personally vouch for the level of morkmanship and/or customer service at other dealerships and I don't have any way to reliably find out for you. I can say that overall there are more satisfied dealership customers than there are dissatisfied ones, but bad experiences tend to get amplified on the internet and can make them seem like the majority when they are in fact the minority. Like any other large franchised business, there are some better ones and some worse ones. Your best bet is probably to ask around in the group for others who have had experiences with your local dealers. Generally speaking the more EVs they sell and service the better.

6) Where do you work? Can I bring my bolt to you?
- Of course you can! I work at a Chevrolet dealership in the chicagoland area and I'd love to pamper your bolt! I take alot of pride in my workmanship and customer service and can promise I will always be honest and as fair as possible. Feel free to pm me anytime and I can get you an appointment or answer any questions you may have.

7) I've heard there is a new software update as well, why do we need software if we're getting a new battery? Is this software going to detect if my battery is bad?
- This software hasn't been released yet so I don't know all the specifics on it yet. However this is what GM said on Sept 20th...
"Within approximately 60 days, GM will begin launching a new advanced diagnostic software package that will increase the available battery charging parameters over existing guidance.
The diagnostic software will be designed to detect specific abnormalities that might indicate a damaged battery in Bolt EVs and EUVs by: monitoring the battery performance; alerting customers of any anomalies; and prioritizing damaged battery modules for replacement. It is GM's intent that further diagnostic software will allow customers to return to a 100 percent state of charge once all diagnostic processes are complete."

8) Is it true the new batteries all have the upgraded chemistry and more range? Will there still be any charging or parking restrictions with the new battery?
- Yes all replacement battery packs will be N2.2 chemistry, 66kwh packs and have a new 8yr/100k limited battery warranty. I believe they said it is an 8% improvement in range on average compared to the N2.1 60kwh packs. No, there will be no charging or parking restrictions with the new batteries.

9) Will the new battery come with the new DCFC profile?
- Unfortunately that specific detail has not been given to us. All vehicles that currently have an N2.1 chemistry 60kwh pack will get new software to make the newer pack compatible. I would think this would most likely include the new charging profile but I can't confirm that for sure. There may be some other incompatibility or limiting factor we don't know about that prevents it.

10) When will it be my turn to get a battery? Who decides when it's my turn? If I come to you for my battery replacement can you get me pushed up the list?
- GM is in complete control of customer prioritization via the migrating of your vehicle from the current recall to the new recall. Prioritization is based on risk factor which is determined by build date, vehicle age & milage, charge/discharge patterns, and various other factors. The new advanced diagnostic software coming soon will also help with determining risk factor and prioritization. New batteries under this campaign are ordered by VIN and checked for eligibility by our system before the order is allowed. Dealers (or I) have no control over the prioritization.

11) How long is it going to take to replace the battery in every bolt and complete all recall repairs?
- Honestly, I just don't know. Realistically most of the higher risk ones will likely get done within months, the lower risk ones will obviously take longer. GM's official statement is "We will provide replacement battery modules to dealers as quickly as possible. We continue to work with our supplier to expedite capacity for battery modules
under this recall."

Well that's all I got for now folks. As always I'll try to respond as quickly as possible to any and all questions but can't always respond immediately
 
#268 ·
I have a service appointment on the 27th at 9am to bring the Bolt in for battery replacement!

I'll be honest... I'm not super confident that they actually have the battery there, but they said they do. haha Either they're going to call me and cancel/reschedule, or they're going to have my busted up Bolt sitting at their shop until the battery arrives. :)
 
#269 ·
I have a question for that Facebook EV tech. I'm not on Facebook and don't plan on joining either but: if the latest repair directive (under 90% charge since at least 24h) is to presumably limit the risk of battery fires while the dealer is pulling the pack from the car, can this also be applied to parking my car in my garage?? to me, the biggest irritant is not the charging limits, it's the leaving my car in the driveway 24/7 when I only use it a couple of times a week and perhaps charge it once a week too... I have an entire population of rodents that are looking at my car as shelter and a food/snack supply. Can I bring it in safely, please?
 
#270 ·
There is no official GM recommendation on that, but it appears from the service instructions that GM considers the highest risk to be:
  • If at a state-of-charge over 90%, and/or
  • Within the first 24 hours after charging.

While many fires did occur at high states of charge and/or within the first 24 hours after charging, at least one fire did occur not under either of these conditions.
 
#271 ·
I guess I was super lucky and that I live near an EV certified dealer...but that also has excellent customer service. I called them the morning this went official (10/8) and they even told me they were having a zoom meeting about the final remedy that day. They called me back a few hours later and ordered the new battery for me.

To those that keep getting the runaround, I'd suggest first....obviously make sure you're contacting a certified dealer. Tell them to order a battery for you. If they say they can't, call the concierge department and have them call the dealer. If this is not successful, then of course also make sure you're in the priority group. If you're not, I can see them making you wait. Just seems odd to me that a dealer wouldn't be in the loop by now.
 
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