Way back when I worked for a VW dealership the sales rep would take you through all the steps of acquiring a new car. Inform you on the technical aspect of the model, inquire about the availability and delivery time if not in stock, prepare the contract, push the sale of crappy shite (permanent shine, rust proofing, roof rack, floor mats and vinyl seat covers) write up the government docs and even install your license plate himself.
When I purchased my 2018 Bolt last May, the rep, whose turn it was to "greet" a client, took us out for a test drive telling to always use the D mode. He showed us where the spare was not and said the only time we have to open the front hood would be to refill the windshield washer tank. That's it. He told us we had to expect an eight to ten week delay before getting our car. I asked him where it was assembled and he said in Iowa ???
He wrote up the contract and took us to another office where we were greeted by a guy who acted like he hadn't seen us in ten years, he was so happy his smile went from ear to ear. He then proceeded to push the sale of all the crappy shite like I mentioned above plus more. Added warranty coverage, you know those cars now with all the electronics are so expensive to fix. Financing, On Star contract and so on. We said no to all his fantastic offers, the poor man was so sad, his smile was gone, he forgot to give us a key fob.
But wait! there's more: we were then transferred to a young lady who did the final paperwork and the government subsidy confirmation. We saw that she was in a rush to have us sign the contract. We noticed that the car was costing us 300$ more than the original agreement was for. You see we were told we could be expecting the car by mid july but after many phone calls our salesman finally managed to tell us GM had stopped production of the model year 2018 and that we would be getting a 2019 instead. Good news to me but we had to wait some more, six weeks more in fact.
The extra 300$ was explained by the model year change. The thing is he never mentioned this fact in July, when he informed us of the change. That's why the secretary was so eager for us to sign the final contract. After that she proceeded to explain the climate control features, mentioned to use the D mode instead of the L, did the connection with Onstar, showed us the radio control page and some other insignificant things we already knew. Nothing, zilch, about how to connect the car to a charger or anything about the particularities of an EV.
The sales manager then shook our hand, showed us his version of the ear to ear smile and made sure we answered the GM satisfaction questionnaire with only 10's, otherwise he wouldn't get his gold "best dealership of the year" award and accompanying all inclusive week in a Cuban resort.
Sorry for the long rant, I hope we will be able to order our cars from Amazon one day, at least the windshield washer reservoir would be full.
(One more thing: is my English too wordy, is it too literal, I notice a difference with the regular English used in general on forums like this one, thanks for the feedback) ;+)
