It's old tech, 20 years ago it might have been great, but everyone carries a full on computer in their pocket or on their wrist with more advanced sensor suites. Every interaction with OnStar had one goal, get my credit card number. Nevermind trying to solve the problem I called about... I'm very "be nice on the phone type" but when they push so hard I literally had to say "stop talking, I'm not giving you my CC number" that's pretty bad. It's not that person's fault, they are reading from a script, they are doing what someone is telling them to do.
They gatekeep the few features they have through their aging cellular network, they could honestly get a lot more interest out of me if they allowed things like interfacing with the car directly, wifi/bluetooth/nfc, there's tons of low cost cheaper and faster options but why innovate when you can just ask for a CC number and hope the customer forgets about auto billing?
You will get little argument from me. At the moment anyway, enough
people seem to continue to support OnStar with their $$$$ such that it's not circling the drain. At least if the article I linked is to be believed.
Auto billing is widely used by many companies, and if people just let GM take their money every month for a service they no longer even use or like, that's on the customer. Personally, I only pay once annually as it's cheaper that way. So, I sit up and take notice when the billing notification comes around. I'll often call and ask for and receive a loyalty discount too. I know, it's a bunch of BS, but that's my choice to deal with it. And OnStar is improving, at least a bit. My subscription now includes a portable emergency phone app for up to 7 users, at no extra charge.
I have a partial season ticket package to the Minnesota Twins. I pay in monthly installments via Auto bill. If I quit going to games and don't cancel, I'm the idiot. It's not the Twins fault if I pay for tickets I don't use, until the day I die.
You are a smart guy, and would never let any company Auto pay you for stuff you no longer want, like OnStar. So, you are happy not having that service, and I am happy having it. Our money, our choices. Nothing really to argue about. After all, I won't convince you to sign up for OnStar, and you won't convince me to drop it.