[accelerus]

price aside -- even if it was $5 a month, it's only useful maybe 3 months out of the year for me for cold weather. Main problem is their app is hot garbage, has been since I started using it on my Volt in 2016. Even with perfect wifi signal, perfect 4G/5G signal, getting the app to successfully update or send a command is 50/50 at best.

The fact that GM just kind of waves a wand and applies wildly different "included" packages with new cars using no rhyme or reason. "If you buy a 22' premier loaded, you only get 1 month, if you buy a 23' before XYZ date you only get one month, if you buy a 23' after XYZ date you get 3 years". My 2017 Volt came with something like 6 or 7 years of full remote access for free, and buying a fully loaded EUV all they can spare is 1 month of access? It's a joke, and why OnStar will continue to lose money and circle the drain.

 

[accelerus]

Where did you get that information?
found this just now with a Google search.

Why Wall Street Loves This New Car Option That Drivers Hate | The Motley Fool

Consumers are resisting automakers' attempts to use in-car electronics to deliver additional services and revenue, but that is likely to change.

www.fool.com

When your revenue stream mostly relies on customers forgetting to cancel a useless/outdated service, that means it's a shitty business. There are still people who pay for AOL internet, I know because one of them is a nearly 80 year old family member (who even after explaining they are wasting money) still won't get rid of it. They simply don't know better things exist.

The handful of times I've interacted with OnStar people - the only thing they care about is getting your credit card number. They didn't care what my problem was or how to fix it, but tried to make it seem like all could be solved if they just had my CC number on file. "Oh sir, we can totally help and make sure your family is okay in case pirates attack you and cause a rollover, we just need to have a CC on file"

 

[accelerus]

I'm fine with you hating OnStar, and believing it's a shitty business. It makes no difference to me.

I was just wondering where you got the information that it "will continue to lose money and circle the drain".

It's old tech, 20 years ago it might have been great, but everyone carries a full on computer in their pocket or on their wrist with more advanced sensor suites. Every interaction with OnStar had one goal, get my credit card number. Nevermind trying to solve the problem I called about... I'm very "be nice on the phone type" but when they push so hard I literally had to say "stop talking, I'm not giving you my CC number" that's pretty bad. It's not that person's fault, they are reading from a script, they are doing what someone is telling them to do.

They gatekeep the few features they have through their aging cellular network, they could honestly get a lot more interest out of me if they allowed things like interfacing with the car directly, wifi/bluetooth/nfc, there's tons of low cost cheaper and faster options but why innovate when you can just ask for a CC number and hope the customer forgets about auto billing?