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I'm thinking of trying Stutzman Chevrolet in Winchester, VA, for my first Bolt service. Anyone have experience with them? Any other/better recommendations?
 

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I'm thinking of trying Stutzman Chevrolet in Winchester, VA, for my first Bolt service. Anyone have experience with them? Any other/better recommendations?
I looked at their website and could not see that they sold any Bolts. I bought at Fitzgerald Auto Mall in Frederick MD. They sold lots and serviced them too. There is DCFC in Hagerstown ($9.95/30 minutes) if you need a "safety valve". (But, that price is way more than gasoline prices if you get only 70 range miles in 30 min. and just about equal if you get 90 miles.) I MAY be saved from needing to drive to Columbus, Ohio for service, as Hurricane Chevrolet may become one (of VERY few) dealers in WV to employ a Bolt-certified technician.

Maybe we can all work together to push for DCFC at Cumberland and a couple of points across the Mountain State. Are you a member of the WVEAA? Check out their FB page. Only $15 to join!

Safe driving and good luck.
 

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Discussion Starter #4
Thanks Surgeon. I too purchased from Fitzgerald in Frederick. They were very good on the purchase end but quite a trek from where I live for service. I originally shopped at Stutzman (very convenient for me), and they had a Premier on their lot. Got to drive it (nice) but way too expensive to purchase. The salesman didn't seem to want to come up with offer details for an LT, so I hit the net and found Fitzgerald. All I will soon need is the routine first service, so perhaps I'll just have to schedule a trip to Frederick.

Thanks also Bro1999, but Clarksville is too far from me.
 

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Got mine at Country Chevy in Warrenton. Mine is the first Bolt the salesman had sold. He went out of his way to help. While they don’t sell many they have a service guy that’s just into EVs and sometime get cars that other deals can’t fix. This is the fourth car I’ve got from them and have had good experiences with the service dept in the past but haven’t needed anything for the bolt.
 

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I went ahead and tried Jim Stutzman Chevrolet in Winchester, VA, for my initial, routine service--tire rotation, fluid check, and multi-point inspection. I made an appointment, and Stutzman service kept to it. Car was in and out in about 45 minutes. Service personnel seemed competent and well-informed, an improvement over what I encountered over 4 years with Ford dealer and my C-Max Energi. I'm hoping they will be as good if I need something more complicated done to the car. Anyway, a sigh of relief that I got past the initial service and am left with a good first impression.
 

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Discussion Starter #7
Went back to Stutzman in Winchester yesterday for my 15,000 mile plus the two software updates. Everything seems to have gone well. As has happened with everyone else, the new battery software threw all settings, guess-o-meter, etc. out of whack, but thanks to all who have related their experiences on the Forum that was expected. The upshot is that Stutzman seems to know what they are doing for those of you in the area.
 

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Went in for my FedEx letter software update #18125 this afternoon at the Chevy dealer in Winchester, Va. It only took half an hour. Unlike the first battery control module re-programming, this one did not affect my range estimates. Everything seems normal. I've now traveled over 17,000 miles and still no problems with the Bolt.
 

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@wvblt, that's gotta be a record at 30 minutes. I think I read somewhere on the forum that the tech has to depress the brake pedal a solid 20 minutes so whatever tech you got must've been Jimmy on the spot that day. They're supposed to charge the 12V battery to full before doing the reprogram, though, so maybe you got lucky with an already full 12V battery too.
 

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I am sojourning in Stutzmanland right now … the Holy Update of All Updates, followed by investigating the DC charging problem.

So far they have been able to complete all necessary x 7.5K mi and recall chores w/o a problem, but I think they have only one tech, certified to service Bolts (and diesels, for good measure), so you should really ask for an appt before you show up with yer ridiculously overrated golf cart :)
 

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Discussion Starter #11
@wvblt, that's gotta be a record at 30 minutes. I think I read somewhere on the forum that the tech has to depress the brake pedal a solid 20 minutes so whatever tech you got must've been Jimmy on the spot that day. They're supposed to charge the 12V battery to full before doing the reprogram, though, so maybe you got lucky with an already full 12V battery too.
I hadn't read about the 20 minute brake pedal and 12v battery requirements. I doubt either were met in my case. Hope it doesn't matter. I did belatedly notice that my hilltop mode setting and cruise control, both of which I usually have on, were switched off. Each must have been done either by the technician or the software. No problem; both easily switched back on.
 

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I hadn't read about the 20 minute brake pedal and 12v battery requirements. I doubt either were met in my case. Hope it doesn't matter. I did belatedly notice that my hilltop mode setting and cruise control, both of which I usually have on, were switched off. Each must have been done either by the technician or the software. No problem; both easily switched back on.
Your 12 volt battery must have charged from the DC-DC recently. That was the case with mine, at the second software update. He popped the hood and put his charge device on it, and it said OK. He closed the hood, and sat in the car with the laptop for 20 minutes, two feet on the brake pedal. I was in and out in 30 minutes as well. I love small shops.

It definitely matters. You'd have been sitting with a flat 12 volt, if the update was done with it low.
 

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Discussion Starter #13
Whew! Thanks GJetson. Must have been the same for me then. My dealer's shop is situated so that it is difficult to see what's going on. I have to trust that they did it correctly. I'm mystified by the brake thing though. I wonder what that has to do with updating software.
 
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