Success getting 3 years of complimentary "Remote Access" plan added to my 2023 EUV with OnStar!

Many thanks to advice from John MH over on the Facebook Chevy forums, I finally succeeded in getting 3 years complimentary remote access added to my account so I can now start/stop/unlock/lock my 2023 EUV from the chevy app again. At the time (Nov 17th 2022) of picking up my new 2023 EUV from the dealer, the chevy 2023 BoltEV/EUV builder website says it comes standard for 3 years on all 2023 EV/EUVs which I didn't get.

Here's my story on how I got it:

Saturday 22nd Jan:
I left a very polite message with OnStar executive relations team 1-877-248-2079 explaining that the remote commands for new 2023 EUV which I purchased/received Nov 17th, 2022 had stopped working despite the chevy website showing it comes as standard for 3 years on all 2023 EV/EUVs. I explained it may have accidentally not been added to my order when I purchased my EUV and could it please be added to my account

Tuesday 24th Jan:
I called OnStar regular# 1-888-466-7827 and once again very politely explained my situation as above. This time the representative asked me to stay on hold why they talked to another team. Upon returning they said that it can only be added by my dealer, and that they have added another 3 month free trial of "Essentials" plan which gets remote access.
At this point I asked if they had the internet/webbrowser infront of them and then I directed them to 2023 Bolt EUV: Electric Utility Vehicle | Chevrolet telling them to select 2023 model year, then on next page select my exact model (Premier Redline) and then click on the "Lean More" which pops up a dialog and shows the Standard: "3 Years of Remote Access".
After they saw this they put me on hold again to talk to the other team again. Upon returning they still told me that I need to contact my dealer since they had added 3 years free super cruise package instead. I told them I paid over $2000 for super cruise and no where on the website does it say you can only have one or the other. I then asked if they could please open up an elevated case on my behalf which they agreed to. They then said the dealer should contact their OnStar rep to go over the case request. I texted my dealer this info.

Wednesday 25th Jan:
In the am, my dealer let me know their OnStar rep was out today and that they will have to get back to me tomorrow. But then this afternoon I received a call from OnStar executive relations and a very nice person got straight to the point and let me know they have gone ahead and added the 3 years remote access to my account?! They added 3 x 1 year complimentary "Remote Access" plans each staggered a year apart. And they start after the other 3 month trial of "Essentials" I got yesterday so now I've got 3 years + 3 months remote access. Not what I was expecting?!

So if you also have bought a 2023 EV/EUV that did not have 3 years remote access in your plans on the day you picked it up from the dealer, you maybe be able to get it added if you follow my steps. During all my calls I was very patience, polite, kept my cool and gently led them through the website to show them it comes as standard and asked what they think.

Update:
Since I posted this on the Facebook forums a few more people have also had success getting 3 years of remote access added to their account. It looks like you can completely skip contacting your dealer and just call OnStar executive relations as they are the team that can add it for you. And remember honey gets more bees... don't be a Karen!

Cheers,
Steve.