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Discussion Starter #1
So as people have seen in my intro in the "new members" section - I'm a new Bolt owner.

I can't talk about comparing the vehicles themselves, but as someone who recently tried to purchase a Tesla in Central NY (Binghamton):

1) The delivery options in their FAQ are full of undocumented exceptions. The FAQ says "nearest service center" if you aren't eligible for home delivery, but many SCs don't actually offer delivery. So you won't find out you are being shunted to a location you can't arrange logistics to until AFTER they've got your nonrefundable order fee. I've also seen evidence that "nearest service center" has been used to deny people the >220 mile carrier delivery, even if that service center doesn't actually handle deliveries (resulting in >300 mile travel to pick up the vehicle).
2) If your sales rep you're trading emails with seems like a great and highly responsive person, a warning: They'll stop answering your emails the moment they have your Reservation Number (RN).
3) Delivery Service Specialists/Delivery Agents specialize in ignoring all attempts by customers to contact them
4) General advice even from Tesla fans on Tesla Motors Club is - "bring a friend, the delivery inspection checklist, and expect to spend 45 minutes inspecting the vehicle for quality control problems"

So yeah - Tesla shunted me to Mt Kisco, which I have no reasonable way of arranging logistics to. I expect the purchase of a $50,000+ vehicle to be smooth and painless, not 6-8+ hours on Megabus + NYC subway + Metro-North + hoping I don't have to reject the delivery because the factory workers were having a bad Monday. They ignored all attempts to contact them for 72 hours straight with the exception of "The reason you were selected for Mt Kisco is that Henrietta does not do deliveries". Aka, in the words of Celldweller - "Good luck, you're f*cked".

So I cancelled the order, and started looking into a Bolt after reading a very positive article about it.

Last Saturday, I test drove it. (after stopping by my local credit union to discuss financing questions and a preapproval, since I need to get some installment loans on my credit history) I asked for a formal quote for what I test drove (not quite the options I wanted, but acceptable for the right price). The price was right, so I went forward.

The only snag was that I made the decision too late in the day for state paperwork and couldn't pick up the vehicle until Monday. (bummer...)

The local dealer (Gault in Endicott, NY) got all of my loan details directly from the bank. No need for me to walk any paperwork between them. I mentioned that my previous vehicle purchase (2009 Subaru Outback) involved sitting on hold with the insurance company. They said - hey, our finance/bizdev guy handles that, he'll have a bunch of local insurance agents reach out to you. They all gave me quotes Monday. I told one of them I'd go for it, and from then - they handled everything wrt insurance paperwork with the dealership with no further involvement from me.

Oh yeah, midmorning I remembered I needed to take Gault up on that courtesy vehicle offer. I messaged my salesman, and he said "Text me when you have a better idea of your schedule."

I texted him at 4 to say that I was leaving work and should be ready by 5:30. Minor ding - he forgot to respond, at 5:15 I called and he said "I'm 5 minutes away". More like 2-3... He was 10 minutes early (definitely already enroute when I called), picking me up in a Volt.

The remainder of the evening was lots and lots of signatures on paperwork, but still smoother than my Outback purchase 12 years ago, which I thought went pretty **** well.

Only issue (and this is a minor nitpick) - why do we have to sit in our vehicle on hold with OnStar to go through all of the free trials, instead of handling it all over the dealership's wifi with a phone or PC? I brought my laptop with me in case I needed it - I didn't, but I would have preferred that to being on hold with some dude whose primary purpose was to set up my vehicle's SSID and WPA2 key which I could do from the myChevrolet app.

Minor nitpick not of the purchasing experience but the OnStar connectivity - why can't we do remote start/precondition from a desktop web browser? My employer doesn't allow personal cell phones on their network and only provides microcells for Verizon, I'm on AT&T. I wasn't able to precondition at lunch time because the side door at work was still too far away. (Not in view of where I was parked in the morning.)
 

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I appreciate you comments. My wife and I are going to test drive a Model 3 on Friday, we're looking to replace her Leaf with a Model 3. I have a lot of reservations about Tesla, but in hindsight I also have reservations about our Leaf, and that's what is making us look at a Tesla.

In some ways the Tesla buying experience is better in the sense that you don't have to haggle, you either buy the car or you don't. I wrote up a long post about my Bolt buying experience:
I basically wasted an entire Saturday haggling and being frustrated. It stinks that a lot of car dealers make this the norm, it would have been nice to have just walked in and bought the Bolt. But I guess the experience made the beers taste all that much better Saturday night after it was all done. :rolleyes:

I'm pretty sure I can expect a Tesla to be delivered here in KC, there aren't any other options, so I don't think I'd get any runaround in that respect. But stuff like the ghosting you describe is one thing that concerns me about Tesla. I can say the Chevy dealer was responsive from both a sales and service department perspective. Service is the other thing that concerns me. The Chevy dealer isn't extremely knowledgeable about Bolts, and they have one EV tech vs. Tesla only does EVs and that's what they know. My Chevy dealer mainly sees trucks and SUVs.

Then we have the other Tesla concerns like the paint, build quality and rattles, it being a new "tech" company vs. an established manufacturer, and other things that probably belong in another thread.

So I'm sure this begs the question of why don't we just buy another Bolt? I did call the Chevy salesman and the dealer has two Bolts being built, one of which fits everything we want for the most part. But I doubt we'll get another Bolt. The simple reason is Autopilot/adaptive cruise control. My wife likes her Leaf's Pro Pilot Assist, and Autopilot is supposed to be even better. She has a commute every day, I don't. So something like Pro Pilot or Autopilot really makes a difference to her, and she doesn't want to give that up. The Bolt's Driver Assistance Systems don't really compare to Nissan's Pro Pilot or Tesla's Autopilot. And we're not going back to ICE, so I have a feeling we'll either keep the Leaf, or go with a Model 3 and hope we don't have an experience like you did. Too not veer further off topic, I'll stop here. I'll report back on Friday if the experience warrants any comments and comparisons.
 

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Minor nitpick not of the purchasing experience but the OnStar connectivity - why can't we do remote start/precondition from a desktop web browser? My employer doesn't allow personal cell phones on their network and only provides microcells for Verizon, I'm on AT&T. I wasn't able to precondition at lunch time because the side door at work was still too far away. (Not in view of where I was parked in the morning.)
Not sure if this helps your situation, but you can precondition with Alexa if that option is available to you.
 

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Discussion Starter #4
Not sure if this helps your situation, but you can precondition with Alexa if that option is available to you.
I periodically joke that we should integrate Alexa with our products at work, but it has the same issue as the mobile app:
Personal devices are not allowed on company wifi, the only pseudo-exception to "no personal devices on company network" is that the Verizon microcell can't tell the difference between a company phone and non-company. :(

Unless I can figure out a hackish way to trigger an Alexa command from a web browser... :)
 

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Sorry to hear about your experience. I've not purchased a Tesla but I have gone through 5 seperate test drives and that process was seamless, in two of the 5, they brought the car to me for overnight test drives. One a full weekend. I have a 2019 Bolt, and love the Bolt but I learned that I want more technology so I know that I will be looking again at the Tesla. I'm doing a ton of overtime, and the plan was to transition to something else in 24 months but I bought a boat this month so I may have to extend that.
 

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Only issue (and this is a minor nitpick) - why do we have to sit in our vehicle on hold with OnStar to go through all of the free trials, instead of handling it all over the dealership's wifi with a phone or PC?
My dealer went out to the car and did most of the OnStar setup while I was dealing with the insurance paperwork...
 

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I periodically joke that we should integrate Alexa with our products at work, but it has the same issue as the mobile app:
Personal devices are not allowed on company wifi, the only pseudo-exception to "no personal devices on company network" is that the Verizon microcell can't tell the difference between a company phone and non-company. :(

Unless I can figure out a hackish way to trigger an Alexa command from a web browser... :)
I believe I remember reading someone downloaded the bluestacks Android emulator and loaded the MYchevy app on to it, so yeah, I think you can do it from a PC, reading the technical detail in your post it sounds like you are up for trying that ;-)

Also, welcome to the Bolt club, you might enjoy my Upstate NY DCFC status thread, or at least the last few posts in it
 

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Discussion Starter #8
My dealer went out to the car and did most of the OnStar setup while I was dealing with the insurance paperwork...
Honestly I don't see why they can't do everything that the OnStar onboarding guy did by pointing me to a web browser... Or just the mobile app, which my sales guy had me download before he hit the OnStar call and the onboarding person basically did nothing with.

I believe I remember reading someone downloaded the bluestacks Android emulator and loaded the MYchevy app on to it, so yeah, I think you can do it from a PC, reading the technical detail in your post it sounds like you are up for trying that ;-)

Also, welcome to the Bolt club, you might enjoy my Upstate NY DCFC status thread, or at least the last few posts in it
Tried anbox without much success today. Also found that someone did reverse engineer the mobile API, but it requires a client ID and device key that are a **** to extract from Chevy's heavily obfuscated APK.
 
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