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Just wanted to update from my thread below about not being able to unplug my car from the Mustart level 2 charger. I had the car hauled to my dealer with the cord still plugged in since it was covered under roadside assistance and the car still has warranty. They were able to pull the charger plug out without breaking anything. The port and plug was not as bad as I was expecting. I have attached some pictures of the port and the plug. Basically, the upper right pin on the car port got too hot at some point. It appears black in the pictures where the others are still brass colored. Not sure how much of the pin is black/corroded. The black on the tip may just be plastic melted. You can see the corresponding socket on the charger plug is also black/corroded. GM, as expected , says the car port needs replaced @about $1300 installed. GM, as expected again, will not warranty the port because it was an aftermarket charger. The dealer is waiting for GM to release which dealer has the part in stock and will release to my dealer. They recommend not charging the car any more until they can evaluate if there is any damage to the wiring behind the charging port. I had my dealer print out what has been done and what needs to be done to gather information to send to Mustart to see if I can get them to pay for the damage to my car. My phone call to Mustart went to voicemail. I will leave a message and email them the photos and information I have from my dealer after they see if there is any more damage behind the port on the car. I asked my dealer what level 2 charger is approved for the Bolt. They only had 1 to choose from and it was a hard wired one. They are currently checking to see if there are any other approved chargers the plug into my wall outlet. I am not expecting any help from Mustart, but maybe I will be surprised. They have a problem with these older chargers and need to get them out of circulation asap. In the first picture below the damaged connector on the charger plug is the upper left one. In the second picture of the car port, the damaged pin is the upper right one.
Is the Mustart unit UL approved? If so, then Chevy can't tell you it is unsafe to use for charging of your car and deny the warranty repair. If they want to sue Mustart for the damages that is their business. If the Mustart unit is NOT UL approved then it becomes much harder.

Keith
 

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If the cause of the damage is the Mustart EVSE, GM has no responsibility in this. Unless you tell me that if I am hit by lightning on your driveway, I am entitled to ask you to pay all my health bills incurred by this incident. Because hey, it happened on your driveway !
GM and dealerships tell customers to pound sand all the time. Even if it’s UL listed that doesn’t gaurentee that singular unit isn’t defective.

If I recall another forum member recently got mustart to pay for similar damages. I think there was a mustart customer service rep quasi-spamming the thread with apologies and claims about a bad batch of EVSEs.
Except GM's warranty is supposed to cover defects with the Bolt, not defects with 3rd party equipment. If something else in my garage catches fire and damages my Bolt, GM wouldn't cover Bolt repairs under warranty.

OP would have to show that the damage came from a defect in the Bolt, not in the Mustart EVSE, for GM's warranty to apply. It doesn't matter how the equipment is rated - what matters is which unit is the source of the damage.
It's really simple. If you are willing to make a stink you will not be taken advantage of. If you are not willing to make a stink you will. How do you know his charge port was not defective and caused the damage to the EVSE? I don't, you don't, and the dealership doesn't know. They are throwing out a generic BS excuse saying that you can only use the stock EVSE or an L2 that they provide... that is a load of BS and they can only get away with it IF YOU LET THEM.

My advise is to call the EV concierge and get them involved.

Keith
 

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There isn't a UL approval symbol on mine. Here are some pictures of mine. They have discontinued this model that I bought 9 months ago. The new 40 Amp version of this charger shows a UL approval symbol on it. Hmmm. Coincidence?
Have you told the dealership "Yeah, I was using and EVSE that is known to over heat and isn't UL approved"? If so, you are out of luck... if not keep your lips sealed.

Keith
 

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Let's follow the train of thought here.

OP makes a fuss with the dealership that GM should repair damage under warranty. GM refuses. What then?
OP files a complaint the the EV concierge. GM still refuses. What then?
OP files a complaint with BBB or the state attorney general. They send a letter to GM, and GM says the Bolt didn't cause the damage, the EVSE did. GM still refuses to cover the repair. What then?

Does OP file a civil lawsuit or seek arbitration? GM can simply just keep saying "no, the EVSE caused the damage" and the burden is on OP to keep escalating and to prove otherwise.

The whole point is that if push comes to shove, OP will have to show somehow that the Bolt caused the damage, not the EVSE. If OP has to admit that he is aware of the lack of UL listing and the complaints regarding Mustart chargers, he's not going to win that argument.

All of that being said, I still think it's more likely that the EVSE caused the damage in fact. If so, GM shouldn't be expected to cover the repair under warranty, even if it's possible that the OP can argue his way into getting GM to cover it.
Until I read EVGeek's post I was with you for the most part.

The part that initially pissed me off and made me want the OP to go after the dealership was them handing him a line of Bull $hit that you are only allowed to use the EVSE that comes with the car, or an L2 purchased from Chevrolet. This is a bald faced lie, and in my mind justifies going to extreme measures to make them repair it under warranty. If they had just said "It looks like the EVSE caused the damage, so it is not covered" rather than giving a line of BS I would have been accepting of the situation.

The car software monitors and detects all types of charge amperage, voltage, heat and safety issues. If the EVSE connection with the car was not within specs, the car should have stopped charging and thrown an error. If no error, then customer not at fault and warranty should pay.

If error condition was generated, ignored or bypassed, and customer continued to charge, the customer is at fault.

So.....which is it?
After looking at EVGeek's post I have to wonder about our charging port design... as cars and EVSE's age are we going to see a rash of garage fires from old worn out EVSE's because the car doesn't stop charging when the charging port heats up?

Keith
 
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