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Discussion Starter · #1 ·
Just wanted to update from my thread below about not being able to unplug my car from the Mustart level 2 charger. I had the car hauled to my dealer with the cord still plugged in since it was covered under roadside assistance and the car still has warranty. They were able to pull the charger plug out without breaking anything. The port and plug was not as bad as I was expecting. I have attached some pictures of the port and the plug. Basically, the upper right pin on the car port got too hot at some point. It appears black in the pictures where the others are still brass colored. Not sure how much of the pin is black/corroded. The black on the tip may just be plastic melted. You can see the corresponding socket on the charger plug is also black/corroded. GM, as expected , says the car port needs replaced @about $1300 installed. GM, as expected again, will not warranty the port because it was an aftermarket charger. The dealer is waiting for GM to release which dealer has the part in stock and will release to my dealer. They recommend not charging the car any more until they can evaluate if there is any damage to the wiring behind the charging port. I had my dealer print out what has been done and what needs to be done to gather information to send to Mustart to see if I can get them to pay for the damage to my car. My phone call to Mustart went to voicemail. I will leave a message and email them the photos and information I have from my dealer after they see if there is any more damage behind the port on the car. I asked my dealer what level 2 charger is approved for the Bolt. They only had 1 to choose from and it was a hard wired one. They are currently checking to see if there are any other approved chargers the plug into my wall outlet. I am not expecting any help from Mustart, but maybe I will be surprised. They have a problem with these older chargers and need to get them out of circulation asap. In the first picture below the damaged connector on the charger plug is the upper left one. In the second picture of the car port, the damaged pin is the upper right one.
 

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Discussion Starter · #11 ·
I am sorry you had this much of a trouble.
I would suggest to check ClipperCreek site and chose a L2 EVSE that fits your need. I have mine (LCS-20) for already 8 years now and I never had a problem with it. The service and support is also great. When I decided to buy from them, I called them and they were very professionals.
I specifically asked my dealer about level 2 chargers and the GM warranty my car is still under. No aftermarket chargers are approved by GM for the Bolt. The only one that will keep your warranty in tact is the one you buy through them. I know that charger is also "aftermarket" but it is approved by them. So, it doesn't matter which level 2 charger I buy to replace the Mustart, whether it be a Clipper Creek or other, it will be the same story if damage is done to the car charging port or other charger wiring. The GM warrant will not cover it.
 

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Discussion Starter · #25 ·
Before scraping, I would try a GOOD electronics cleaner like Deoxit D5.
My dealer has contacted me each day since I took the car in. They have a parts request out to all GM dealers for the car's charging port. After 3 days no dealer has responded. They are unable to order a replacement port from GM as none are available at this time. I'm not sure what to do if we have to wait an extended time for the port. This is my wife's daily commuter car for work. I am tempted to clean the pins as suggested above and continue charging with the level 1 charger that came with the car or get another level 2 charger. My only concern at the moment is that there may be damage that I can't see to the wiring behind the port. It is my understanding that the front fender has to come off to replace the charging port and examine the wiring.
 

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Discussion Starter · #26 ·
Is the Mustart unit UL approved? If so, then Chevy can't tell you it is unsafe to use for charging of your car and deny the warranty repair. If they want to sue Mustart for the damages that is their business. If the Mustart unit is NOT UL approved then it becomes much harder.

Keith
There isn't a UL approval symbol on mine. Here are some pictures of mine. They have discontinued this model that I bought 9 months ago. The new 40 Amp version of this charger shows a UL approval symbol on it. Hmmm. Coincidence?
 

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