I just purchased a 2022 Bolt 2LT (w/ adaptive cruise control which I believe requires all the option packages). I am new to this forum which has been very useful so far. I searched for any posts on the issue that I am having, and not finding any, decided to create my own.
In short, the car can't detect any voice commands (using the button on the steering wheel that is a cartoon of someone talking). The microphone works with Onstar and phone calls, but not with the vehicle voice commands (which don't require a connected phone). For example, I do a single press and release of the "talking face" button on the steering wheel and get the audio prompt to issue a voice command like "Tune the radio to 99.5 FM." No matter what I say, even if I exactly mimic one of the listed examples, the system verbally responds: "I didn't hear anything" (or something like that). In the case of trying to use Siri on my iPhone, I press and hold the talking face button on the steering wheel for ~3 seconds which does successfully activate Siri on my iPhone (which is connected to CarPlay via Bluetooth). However, Siri also can't detect anything I say (confirmed by the Siri animating icon which would pulse if it detected any audio when I was talking).
Oddly, Onstar works fine. I demoed it at the dealership when I picked up the car and the Onstar representative could hear me ok. Also, I am able to place calls with my phone connected via CarPlay and the microphone works. I even put the phone up on the roof and closed the door to make sure it wasn't using the phone's microphone. I left myself messages (to a different phone line) and couldn't tell a difference between having the phone in the car or outside on the roof.
So clearly there is at least one microphone in the car that is working and operates correctly for Onstar and making phone calls via CarPlay. But it doesn't work for the Bolt's built-in voice commands or when trying to send audio commands to Siri to a CarPlay-connected iPhone. Is there an additional microphone associated with that "talking face" button vs. Onstar or placing phone calls through a CarPlay connected phone? That seems less likely but then the next likely culprit would be a software issue and I would assume others would be complaining about this same issue. I talked to GM customer support for connectivity services in case it was just a setting issue but they couldn't resolve it and suggested I take it back to the dealer for service to look at it.
Anyone seen anything like this or have a suggestion? Feels like the sort of thing that will be a boondoggle if I have to take it back to the dealer, so any suggestions would be greatly appreciated!
Josh
In short, the car can't detect any voice commands (using the button on the steering wheel that is a cartoon of someone talking). The microphone works with Onstar and phone calls, but not with the vehicle voice commands (which don't require a connected phone). For example, I do a single press and release of the "talking face" button on the steering wheel and get the audio prompt to issue a voice command like "Tune the radio to 99.5 FM." No matter what I say, even if I exactly mimic one of the listed examples, the system verbally responds: "I didn't hear anything" (or something like that). In the case of trying to use Siri on my iPhone, I press and hold the talking face button on the steering wheel for ~3 seconds which does successfully activate Siri on my iPhone (which is connected to CarPlay via Bluetooth). However, Siri also can't detect anything I say (confirmed by the Siri animating icon which would pulse if it detected any audio when I was talking).
Oddly, Onstar works fine. I demoed it at the dealership when I picked up the car and the Onstar representative could hear me ok. Also, I am able to place calls with my phone connected via CarPlay and the microphone works. I even put the phone up on the roof and closed the door to make sure it wasn't using the phone's microphone. I left myself messages (to a different phone line) and couldn't tell a difference between having the phone in the car or outside on the roof.
So clearly there is at least one microphone in the car that is working and operates correctly for Onstar and making phone calls via CarPlay. But it doesn't work for the Bolt's built-in voice commands or when trying to send audio commands to Siri to a CarPlay-connected iPhone. Is there an additional microphone associated with that "talking face" button vs. Onstar or placing phone calls through a CarPlay connected phone? That seems less likely but then the next likely culprit would be a software issue and I would assume others would be complaining about this same issue. I talked to GM customer support for connectivity services in case it was just a setting issue but they couldn't resolve it and suggested I take it back to the dealer for service to look at it.
Anyone seen anything like this or have a suggestion? Feels like the sort of thing that will be a boondoggle if I have to take it back to the dealer, so any suggestions would be greatly appreciated!
Josh
