A recall notice has been arriving in the mailboxes of the Korean Bolt EV owners this week. I'll provide a translation since it would provide little use to let you see the original Korean text.
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Customer Notice
Thank you very much for your care and love of GM Korea.
We send you this notice as required by the Korean Automotive Management Act.
"Your car may generate 'knocking(tick-tick)' sound from the stabilizer link while slowly cruising, passing over uneven surfaces, or turning the steering wheel, and therefore the following repair is provided free of charge."
1. Contents of the Repair
A. Name of the Car or Part: Bolt EV
B. Manufacturing Date: November 2, 2016 to July 15, 2018
C: Equipment or Part at Fault: Stabilizer Link
D: Cause of the Fault: Due to its insufficient lubricating performance, 'knocking(tick-tick)' sound may be generated from the stabilizer link while slowly cruising, passing over uneven surfaces, or turning the steering wheel.
2. How the Repair is Provided
A. Validity of the Repair: August 30, 2018 to August 29, 2020 (2 Years)
B. Method of the Repair: Replacement of the stabilizer link
C. Location Responsible for the Repair: Subset of the GM Korea Servicing Network (56 Total, Listed on the Back)
D. Cost of the Repair: Completely Free of Charge
E. Effect on the Car that Did Not Get Repaired: 'Knocking(tick-tick)' sound may be generated from the stabilizer link while slowly cruising, passing over uneven surfaces, or turning the steering wheel, causing discomfort while driving.
3. Further Information
A. The repair may take up to 40 minutes to complete, but you may have to wait longer if you visit a service center without reservation. Please make a reservation on your nearest Servicing Network beforehand.
B. GM Korea Customer Center: 080-3000-5000(Call for information on the service center, claims, and other inquiries)
* Notice to the Lease or Rental Companies *
If this customer notice is received by a lease or rental company, please notify the actual driver or have the complementary repair done on their behalf.
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Quite a lot of Bolt EV drivers in Korea, including myself, have experienced the annoying tick-tick sound from the front suspension starting around the beginning of summer, this year and last. But when the issue was raised last year, there were only a few hundred owners at most, so it didn't get much attention.
However, this year was different - the car was the best-selling EV for two consecutive months, and now the total number of Bolts in the country is approximately five thousand. It looks like GM Korea got the message and now the recall has been initiated.
Given the fact that the range of date of the affected cars go all the way to November 2016, GM Korea is basically conceding that the issue affects all 2017 and 2018 Bolt EVs.
---
Customer Notice
Thank you very much for your care and love of GM Korea.
We send you this notice as required by the Korean Automotive Management Act.
"Your car may generate 'knocking(tick-tick)' sound from the stabilizer link while slowly cruising, passing over uneven surfaces, or turning the steering wheel, and therefore the following repair is provided free of charge."
1. Contents of the Repair
A. Name of the Car or Part: Bolt EV
B. Manufacturing Date: November 2, 2016 to July 15, 2018
C: Equipment or Part at Fault: Stabilizer Link
D: Cause of the Fault: Due to its insufficient lubricating performance, 'knocking(tick-tick)' sound may be generated from the stabilizer link while slowly cruising, passing over uneven surfaces, or turning the steering wheel.
2. How the Repair is Provided
A. Validity of the Repair: August 30, 2018 to August 29, 2020 (2 Years)
B. Method of the Repair: Replacement of the stabilizer link
C. Location Responsible for the Repair: Subset of the GM Korea Servicing Network (56 Total, Listed on the Back)
D. Cost of the Repair: Completely Free of Charge
E. Effect on the Car that Did Not Get Repaired: 'Knocking(tick-tick)' sound may be generated from the stabilizer link while slowly cruising, passing over uneven surfaces, or turning the steering wheel, causing discomfort while driving.
3. Further Information
A. The repair may take up to 40 minutes to complete, but you may have to wait longer if you visit a service center without reservation. Please make a reservation on your nearest Servicing Network beforehand.
B. GM Korea Customer Center: 080-3000-5000(Call for information on the service center, claims, and other inquiries)
* Notice to the Lease or Rental Companies *
If this customer notice is received by a lease or rental company, please notify the actual driver or have the complementary repair done on their behalf.
---
Quite a lot of Bolt EV drivers in Korea, including myself, have experienced the annoying tick-tick sound from the front suspension starting around the beginning of summer, this year and last. But when the issue was raised last year, there were only a few hundred owners at most, so it didn't get much attention.
However, this year was different - the car was the best-selling EV for two consecutive months, and now the total number of Bolts in the country is approximately five thousand. It looks like GM Korea got the message and now the recall has been initiated.
Given the fact that the range of date of the affected cars go all the way to November 2016, GM Korea is basically conceding that the issue affects all 2017 and 2018 Bolt EVs.