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Problem solved! I believe it was, as you say, a stuck solenoid - or maybe just a stuck switch. I didn't get your message until I just now come in to say it was "fixed".

I was examining the switch you press to open the hatch and noted it is about 2- 2 1/2 inches long. I was curious as to whether it had one contact or more along it's length. I worked my way along it with my thumb and near the one end when I pressed it I heard a click. Whether it was the switch or a solenoid it now works!
If you tried to close it and something was lying on the striker, you most likely
tripped the latch shut. Pressing the release opened the latch and allowed to
latch onto the stricker, instead of blocking it out.

I have had customers do this and bring it into the dealer, only to look
embarrassed on the driveway! :ROFLMAO:
 
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2023 Bolt EV with <5k miles checking in. Had this problem today loading groceries. No junk in the latch, the car is too new anyway.

Walked up, pressed open trunk button on hatch. Possibly twice, I have had to do it twice before since the key fob does not always read.
Loaded groceries, closed the hatch, but didn't feel the "cushy" door close feel. Thought it just needed more oomph so tried slamming it harder, nothing. Even harder, nothing. Kept it closed and then went start car, no errors or warnings just the red trunk open highlight on the dash. Went back to trunk door opened it. Thought to press the trunk button, saw the latch on the hatch latch. Closed trunk door and it finally felt "cushy". Door open cleared from dash.

I noticed a lot of grease on the latch hook on the car, don't know if that's notable.

Annoying problem. Hopefully it does not come back. At least it is a easy fix. Will update if it does.
 
2023 EUV … I had this problem this morning. Closed the hatch, didn’t latch. Tried it again a couple more times and noticed that the cargo area cover was not pushed all the way down. I thought that was blocking it, so I pushed it and tried closing it a couple more times. I read this thread tried, “massaging” button on the hatch. Nothing worked for me. I’m gonna have it checked Monday morning.
 
Did you cycle the lock/unlock button on anything like remote or door? Just curious.
 
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Problem solved! I believe it was, as you say, a stuck solenoid - or maybe just a stuck switch. I didn't get your message until I just now come in to say it was "fixed".

I was examining the switch you press to open the hatch and noted it is about 2- 2 1/2 inches long. I was curious as to whether it had one contact or more along it's length. I worked my way along it with my thumb and near the one end when I pressed it I heard a click. Whether it was the switch or a solenoid it now works!
I just had the same issue with my 2023 EUV. I tried to close it several times and no luck. I press the latch button and I heard it click. I closed it that worked.
 
Just had this happen to me today on a camping trip. Lots of camping gear in the back but clearly nothing in the way. It does prevent you from fully locking the car.

Got home, took everything out and then it worked. Was thinking that maybe there is some sensor that was blocked that prevented it from working, but then saw this thread. I didn't do anything to the latch release button to fix it, but maybe starting the car cleared a stuck latch solenoid?
 
Just had this happen to me today on a camping trip. Lots of camping gear in the back but clearly nothing in the way. It does prevent you from fully locking the car.

Got home, took everything out and then it worked. Was thinking that maybe there is some sensor that was blocked that prevented it from working, but then saw this thread. I didn't do anything to the latch release button to fix it, but maybe starting the car cleared a stuck latch solenoid?
This happened to me also. I pressed the sensor pad and then it seemed to reset itself.
 
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