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Post when you are Notified to have your Battery Replaced

123998 Views 1309 Replies 264 Participants Last post by  Eriamjh1138, 
OneEV
Post when you are Notified to have your Battery/Modules are scheduled to be replaced. NOTE: Member Boltage has created Spreadsheet and IS for the mopst part keeping Track ...THANK YOU!


We should start seeing GM / Dealers calling the first Bolts in to be repaired within 10 days or so

EDIT: Inserted @boltage table from post below.
NameModel YearBattery OriginBuild DateHigh Risk UseDate Notified Remedy AvailableDate RemediedNotes
@knoepler2019KR10/2018Sometimes charge to 100%August 2021, delayed to October 8, 2021Originally selected for pilot program of module replacement (pilot program cancelled). On hold awaiting repurchase offer. Dealer received new battery October 14, 2021.
@LKing2019KR11/2018Yes, commonly charged 100%, discharged below 30%.August 19, 2021, delayedRepurchased by GM September 16, 2021.
@SodePop201911/2018Yes, often below 30%August 21, 2021, delayed to October 8, 2021October 15, 2021 (scheduled)
@Hank Grady2019Yes, charged to 100% before recalls, but rarely discharged below 70 miles.October 14, 2021October 18, 2021 (scheduled)
@jms10512019KR09/2018Used to charge to 100% regularly.October 15, 2021Dealer said that it would order the battery but it would take three months.
Facebook C.L.C.2017KROctober 12, 2021Car at dealer since August 2021 waiting for battery module replacement.
Facebook A.S.M.2019KR09/2018Yes, 100% charging, deep discharging daily commuteOctober 12, 2021October 19, 2021 (scheduled)Repurchase denied in April 2021
Reddit u/iNGneer2019October 12, 2021Swap denied earlier in 2021
Facebook C.C.October 13, 2021Nearby dealer said that they did not want to do the recall work because car was not bought there (bought used from non-Chevrolet dealer).
Facebook M.W.October 14, 2021Found that most dealers in area are not equipped to do the recall repair, and that one that may does not have loaner cars due to shortage.
Facebook R.T.2019Occasional 100% charging, "never less than 20%".October 12, 2021October 25, 2021 (scheduled)
Facebook R.W.2019October 15, 2021October 19, 2021 (scheduled)
Facebook L.D.2019KR10/2018October 8, 2021October 19, 2021 (scheduled)
Facebook C.W.B.October 15, 2021Call from GM, who will call a local dealer to schedule remedy.
Facebook P.L.2019October 14, 2021Call from GM, offered to do 3-way call with local dealer who was too busy to schedule.
Facebook K.M.2019October 16, 2021Call from GM which left message.
Facebook T.K.2019October 16, 2021Checked myChevrolet.
Facebook B.L.2018October 16, 2021Call from GM.
Facebook C.O.2017October 12-16, 2021Call from GM. Car at dealer since August 2021 waiting for battery module replacement.
Perhaps also a table of "not yet":

NameModel YearBattery OriginBuild DateHigh Risk UseDate Checked Remedy Not Yet AvailableNotes
@AZBILL2017KR01/2017October 8, 2021
@Bolt2019201912/2018October 8, 2021
@GJETSON2017KR12/2016October 8, 2021
@micantony2019US03/2019October 8, 2021
@micantonyparental unit2019KROctober 8, 2021
@SteveCaz2017KROctober 8, 2021
@OneEV2017KRYesOctober 8, 2021
@p7wang2019RarelyOctober 8, 2021
@Nuts n Bolt2020US07/2020RarelyOctober 8, 2021
@quirkySquirt2017KR08/2017October 8, 2021
@GuyDudeman2019NoOctober 8, 2021
@boltage2017KR12/2016Occasionally (not now)October 12, 2021
@CyberBill2019KR10/2018Unknown (not now)October 11, 2021Recent salvage purchase, unknown driving / charging history, former rental car. Concierge said "in the next group" and "in the next 45 to 60 days".
@rlhammon2019KR10/2018YesOctober 12, 2021
@Rthardison2019KR10/2018UnknownOctober 12, 2021Recently purchased used, possibly was a rideshare car.
@Digi201911/2018October 13, 2021
@AdrianC2021USOctober 14, 2021
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jmcbrew
I bought my used Bolt just before the recall. I felt confident that LG/GM would make good and replace the batteries. However, if I wasn’t an EV geek and wasn't a give here on the forum, I probably still wouldn't know there was a battery recall. I never got anything from GM. I had to call and insist that they set me up with a new battery. I just had the battery replaced last week… so it took about 10 months from the first time I called the EV concierge to getting the new battery.

I wonder how many Bolt owners out there don’t know about the recall?
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G
James Alfred said:
Is that an easily obtainable coolant I can purchase?
Click to expand...
Use Only Premix DEX-COOL® Coolant (GM Part No. 12378390, in Canada 10953456

To open the cap, put a screwdriver, or similar, into the slots at the edge of the cap, and unscrew. To close no tool is required. just tighten until you hear a single click. It is like a child-proof cap.

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Automotive tire Gas Auto part Bumper Motor vehicle


If they did it right, you shouldn't need to add any.
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ARob
jmcbrew said:
I wonder how many Bolt owners out there don’t know about the recall?
Click to expand...
With ~10% of Bolt owners engaged here, not many more on FB, Reddit, etc, you can bet the majority of owners are less informed. My guess is, GM will chase down stragglers by the end of this year, trying to put the recall behind them. I bet it is safe to assume a lot of them have no clue about the recall.
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James Alfred
GJETSON said:
Use Only Premix DEX-COOL® Coolant (GM Part No. 12378390, in Canada 10953456

To open the cap, put a screwdriver, or similar, into the slots at the edge of the cap, and unscrew. To close no tool is required. just tighten until you hear a single click. It is like a child-proof cap.

View attachment 51945 View attachment 51946 View attachment 51947 View attachment 51948

If they did it right, you shouldn't need to add any.
Click to expand...
Excellent pics and instructions, thanks
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BobBolt
ARob said:
With ~10% of Bolt owners engaged here, not many more on FB, Reddit, etc, you can bet the majority of owners are less informed. My guess is, GM will chase down stragglers by the end of this year, trying to put the recall behind them. I bet it is safe to assume a lot of them have no clue about the recall.
Click to expand...
Possible depending on location and local requirements. In Canada, the automaker is required to send snail mail to the name and address the car is registered to on the ownership for any safety recall. They can also send email etc as a courtesy.
I don't know if I'm a straggler but I really hope they chase me down and the sooner the better....I'd really like the other 20% of my battery back now that winter is here.
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James Alfred
BobBolt said:
Possible depending on location and local requirements. In Canada, the automaker is required to send snail mail to the name and address the car is registered to on the ownership for any safety recall. They can also send email etc as a courtesy.
I don't know if I'm a straggler but I really hope they chase me down and the sooner the better....I'd really like the other 20% of my battery back now that winter is here.
Click to expand...
Interesting that I only found out I was eligible for a replacement battery via the My Chevrolet app by clicking on Prefered dealer and then on recalls which then showed me that my 940 number had flipped to 941 which I knew because of this website chevybolt.org and reading all these helpful messages that once I saw 941 I could call my dealer to order the battery pack. Never got a letter or email from GM yet but my 2020 is in the shop as of yesterday getting the new pack installed.
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ARob
BobBolt said:
Possible depending on location and local requirements. In Canada, the automaker is required to send snail mail to the name and address the car is registered to on the ownership for any safety recall. They can also send email etc as a courtesy.
I don't know if I'm a straggler but I really hope they chase me down and the sooner the better....I'd really like the other 20% of my battery back now that winter is here.
Click to expand...
Here too (snail mail notices required).

We have an outstanding recall on a 2011 Hyundai that has been available for 2 years. We tend to avoid dealer for service, partly because we only put a couple thousand miles a year on the car, and partly because it will soon need some big ticket items and we plan on doing much of it ourselves. Honestly couldn't tell you what the recall is about, I filed the notices long ago. All I am saying is, it is not uncommon for recalls to be largely ignored. I have spoken to Bolt owners at EV Events who were unaware of the recall, and most owners of other EVs are not aware either.

Again, with a relatively small % of owners who participate in online groups, awareness and concern in the general population may be far less than here on this site.
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James Alfred
James Alfred said:
Excellent pics and instructions, thanks
Click to expand...
Just got a notification from MyChevrolet app as well as a text and an email that the battery pack is being worked on. Progress this morning.
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evtinker
Yes, mine sent quite a few messages while they had it, and then I even got a couple of email notifications a couple of days later. After I got those I checked the car and saw no error messages, so I assumed they were just delayed messages from the service.
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James Alfred
evtinker said:
Yes, mine sent quite a few messages while they had it, and then I even got a couple of email notifications a couple of days later. After I got those I checked the car and saw no error messages, so I assumed they were just delayed messages from the service.
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Ok so I dropped off my car on Tuesday morning and was given a rental. Thursday at 5 pm I picked my 2020 Bolt up. Seemed very competent as the service guy said they have done a lot of battery swaps and never had one returned. I checked the coolant level and it looked full. They only charged it 50% so I’ll plug in tomorrow and get it filled all the way when the sunshine is out as we use our solar panels on our roof to fill ‘er up. So far so good.
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jmcbrew
I never got any messages when my battery was replaced… just the message that charging was complete afterwards.
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evtinker
jmcbrew said:
I never got any messages when my battery was replaced… just the message that charging was complete afterwards.
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What was really funny was getting an email about a battery problem when I knew the car was dangling in the air with the old battery out and the new one still in the crate. That was how it spent New Year's Eve and Day. At least I got to start the year with a new battery.
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James Alfred
James Alfred said:
Ok so I dropped off my car on Tuesday morning and was given a rental. Thursday at 5 pm I picked my 2020 Bolt up. Seemed very competent as the service guy said they have done a lot of battery swaps and never had one returned. I checked the coolant level and it looked full. They only charged it 50% so I’ll plug in tomorrow and get it filled all the way when the sunshine is out as we use our solar panels on our roof to fill ‘er up. So far so good. View attachment 52085
Click to expand...
Filled to 💯 % now and relieved it’s all done finally.
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James Alfred
GJETSON said:
Use Only Premix DEX-COOL® Coolant (GM Part No. 12378390, in Canada 10953456

To open the cap, put a screwdriver, or similar, into the slots at the edge of the cap, and unscrew. To close no tool is required. just tighten until you hear a single click. It is like a child-proof cap.

View attachment 51945 View attachment 51946 View attachment 51947 View attachment 51948

If they did it right, you shouldn't need to add any.
Click to expand...
All seems good on mine now since the battery swaps couple weeks ago, but yesterday and again today I stopped to charge at 2 different dc fast chargers with about 50 percent charge in my battery and the Arizona afternoon temperatures were 68-70 degrees F. Both times and on a total of 3 different chargers I only topped out at a charge speed of 34kw . Not sure what the issue is any ideas? I called the dealership and left a voicemail with the service guy I’ve been working with since I got the notice to swap out my battery. Hopefully he’ll call back tomorrow.
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James Alfred said:
All seems good on mine now since the battery swaps couple weeks ago, but yesterday and again today I stopped to charge at 2 different dc fast chargers with about 50 percent charge in my battery and the Arizona afternoon temperatures were 68-70 degrees F. Both times and on a total of 3 different chargers I only topped out at a charge speed of 34kw . Not sure what the issue is any ideas? I called the dealership and left a voicemail with the service guy I’ve been working with since I got the notice to swap out my battery. Hopefully he’ll call back tomorrow.
Click to expand...
We haven't done any traveling since the pandemic, so my fast charging experience is now extremely limited.

In 2017, we did a summer trip to Tennessee, in our Bolt. We did find one ChargePoint DC charger with high enough amperage to charge the Bolt at 50 kW. The summer of 2019, we were able to use some Electrify America charges on our trip to Rochester. Those delivered 55 kW, when they worked. After getting the 4 hour post-charge battery diagnostic software update in June of 2021, we tried an Electrify America charger briefly, to see if it still worked. We were above 50%, so didn't see 50 kW for the few minutes it was connected. After getting the battery replaced in August of 2022, which included the new tapered charge software, we have not see 50 kW on the three times we checked briefly, twice on an Electrify America , and once on a ChargePoint.

We don't anticipate doing any trips until the average death rate is a quarter of what it is now. We are old, and may not live to see that day.
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James Alfred said:
All seems good on mine now since the battery swaps couple weeks ago, but yesterday and again today I stopped to charge at 2 different dc fast chargers with about 50 percent charge in my battery and the Arizona afternoon temperatures were 68-70 degrees F. Both times and on a total of 3 different chargers I only topped out at a charge speed of 34kw . Not sure what the issue is any ideas? I called the dealership and left a voicemail with the service guy I’ve been working with since I got the notice to swap out my battery. Hopefully he’ll call back tomorrow.
Click to expand...
We'd need to know the specifics of the DCFC station to answer your question. Also, at 50% SOC, you're already at or near the taper in the charge curve.
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James Alfred
MichBolt said:
We'd need to know the specifics of the DCFC station to answer your question. Also, at 50% SOC, you're already at or near the taper in the charge curve.
Click to expand...
Thanks
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E
Monitored the site for some months waiting for confirmation and finally called GM's Concierge in late November to ask for any intel on when our battery would be ready. The Concierge didn't have any guidance. Not sure if my call helped, but in mid-December, the dealer called to say our battery was in, but that it was being shipped and would take "some time" to get there. Three months passed, so I called last week to ask for an update and was told the dealer had the battery on hand. (Wonder how long it had been sitting there? Forgot to ask.)

Had it replaced on our 2021 Premier and picked it up today. Only took a day. Had the seatbelt issue addressed at the same time. The display showed "full" with a range of 248. Can't be certain if the dealer charged it to 100%, so will run down the range and then charge at home to see if the range gets back to the 268 or so that was typical when we first got the car. Temps have been in the high 30s overnight and about 50 degrees farenheit during the day. So not frigid, but could be a factor.
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atc98092
e-cargo said:
The display showed "full" with a range of 248. Can't be certain if the dealer charged it to 100%, so will run down the range and then charge at home to see if the range gets back to the 268 or so that was typical when we first got the car.
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When they install the battery the on board computer is reset, so any range numbers you saw previously won't match up. It's going to take a little driving and charging to get the GOM back to some semblance of "normal". Mine was replaced in late January, with my range down in the typical cold weather range of 170 miles at 80%. After the battery swap, the full charge was up to 250, as if it was the middle of summer again. ;)
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E
Good to know. Thanks, Dan.
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