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Bolt Tire Inflator Kit and Poor Customer Service (rant)

27K views 32 replies 23 participants last post by  Sean Nelson  
#1 ·
Does the Bolt come with a tire inflator kit? Mine did not. I went back to the dealership today to inquire after purchasing the vehicle last week. I requested for the sales manager, but spoke with my sales rep, who could not help me. He said that the vehicle did not come with an inflator, rather, the tires are self-sealing. I told him that it was listed as Standard on the website, but he did not believe me. I requested to speak to the manager again.

The manager came out and I reiterated the situation. He sided with the sales rep and said that the item was not on the window sticker, which I had brought along with me. I brought out my phone and showed him the Chevrolet website, which showed the attached image. He had to Google for LPO because he did not know what it stood for. I did not know either since it was not defined on the web page. He found that it meant Limited Production Option. He said that it means that it does not come with the inflator. He also said that he lost thousand of dollars from the sale of my car and where was he going to get money for the tire inflator kit. He said that there is nothing left to be said, so I got up and left without saying anything. :mad: I had no leverage since I already signed the prior week and the deal was done.

This is my first time dealing with Chevrolet. Is this the level of service I should be expecting? I should have known when the first 2 sales reps failed the sale even before the test drive last week. They thought the Bolt had options for power seats and sun roofs. They also thought that there was only one color available for the seats, as well as other misinformation regarding the vehicle. The sales manager was very apologetic and found someone else that I could work with. It's funny how they change their tune when the deal is done.

Anyhow, sorry for the rant. Right now, the missing tire kit is trivial. I am now more concerned with the level of treatment and service by the Chevy dealership. :confused:

miked1541
 

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#2 · (Edited)
The process for "LPO" dealer installed option on Bolt EV may be messed up. It involves the dealer's Parts department, Sales/order dept and Service dept to get it all done. The LPO SD4 tire inflator kit was supposedly "standard" in Canada because of winter tire law in Quebec. Mine didn't have it, perhaps it was removed I could see the dealer had messed around where the 120v cord is stored. Also I paid for the LPO Aluminum Sill Plates (SG1?) on my final bill of sale. Six weeks later they haven't shown up either.


This gripe has faded into the background as the vehicle itself is outstanding.
 
#5 ·
When I moved from Ontario to BC a few years back, I "shopped around" for a dealer that didn't annoy me to no end. I can get pretty pissed when I feel I am being jerked around and then if they start "your just a female, let the men talk honey" attitude, I can become a bit of a ***** (since I'm the one that knows everything about the **** car since it's mine) Ugh dealers annoy me so much. Anyway, the point here is that yes some dealers are really bad with customer service and I as well find that once the deal is done the rest of the departments fail really bad in holding up their end of the deals. But I shopped around until I found a dealer that attempts to assist me and seems genuine about it from all of their departments. I must say I do miss my dealer in Ontario, everyone there was awesome from start to finish. Oh well.
 
#6 ·
Inflator

When I shopped around for a Bolt, many of the vehicles were equipped with the inflators at an extra charge of ~120 USD. After reading the poor reviews of their effectiveness, extremely poor documentation and the fact the car has run flat tires, I decided to go the other way and specifically request their omission. I lucked out and found the car I wanted. So, at least in my case it was an option, but the dealers make the decision unless you want to order a car. My auto insurance also covers flat tires I discovered (I.e. Roadside assistance and so does Chevy while under warranty).
 
#7 ·
Does the Bolt come with a tire inflator kit? Mine did not.
This is probably of little help to you, but for anyone else reading the thread: this is exactly why you need to do a thorough inspection of the car before you sign on the dotted line. The sales people are usually much more responsive to issues like this if a big wad of money is being dangled before them. It's a good idea to bring a checklist of things to verify at the dealership before you pay your money and drive away.
 
#10 ·
Thanks, everybody, for your feedback! I'm going to add this one to my "lessons learned" in regards to dealing with car dealerships and sales people in general. I thought I had been thorough with my homework and my car buying kung fu was good enough, but I guess there were GAPs (lol, bad joke. I did not get GAP insurance.)

I am going to check with another dealership that is close by for the servicing. Chevy should update their web page to show the inflator kit as "Available" and not "Standard," to avoid confusion.

BTW, I am in the Los Angeles Area. I need to set my location in my profile. Sorry about that.

miked1541
 
#13 ·
My car came with it, basically I think it was their 'fully loaded' Bolt with everything they could sign up for (Premier with all the options and then some and happened to be in the color I wanted). It sat around the lot since springtime until I came along, they gave it to me for some $5k off MSRP. Now they just stock LT's.

Anyhow at $100 it's expensive for what it is, but it does come with a custom styro cutout for the lower well.
 
#14 ·
Nope! Bolt's DO NOT come with the inflator. My Bolt is a loaded premier and when it came
and was unloaded, I drove it into my stall and did the PDI myself. I've done the PDI's on both
the LT and Premier versions. Non of these cars came with the inflation kit :(
 
#21 ·
We had a self tapping type of sheet metal screw punch through the center of the tread on one of our supposedly self sealing tires. The tire did not self seal, but probably did at least slow the leak and we got home on what was just an errand trip. The TPMS called attention to it. But then getting the tire repaired took a little homework because the dealer wasn't familiar with how to do it on that type of tire.
 
#22 ·
He also said that he lost thousand of dollars from the sale of my car and where was he going to get money for the tire inflator kit.

miked1541
This guilt tactic is disgusting. Happened at my dealership too, they didn’t have to accept the deal either. I highly doubt they analyze any particular sale, rather their monthly, quarterly, and annual Gross Profit. Some sales they make more on, others it’s less and they just need to move units. I wish I didn’t have to deal with them.
 
#24 ·
Yes, some Countries it's an option,(an expensive & mostly useless one in my mind), all Canadian Bolts come with the kit, & DCFC.
The kit consists of a can of some sort of sealer, made in Germany, (must not be a very viscous liquid,(you can easily shake it in the can), & an inflator.
The procedure sounds like a pain, You have to assemble the cannister to the pump, try to inflate the tire, then quickly drive it for a bit to distribute the sealant. The manual states it is only a temporary measure,( and be sure to place the yellow warning sticker in a prominent place!) & to see your dealer to have the tire replaced.
It also says there are adaptors in the bottom of the pump for inflating air mattresses etc.
I removed the cannister & replaced it with a set of needle nose pliers & a "plug" kit.
The original looks like this
 

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#25 ·
My 2017 didn't come with the kit but I decided it would be nice to have (just in case I had one of those slow leaks--could maybe make it home or someplace safer that way). Anyway, it was easy to find by viewing Bolt accessories on the Chevrolet website. $95 + sales tax. No shipping fee if I picked it up at a dealer and they gave me a list of dealers it could ship to within 50 miles of my location (my nearest dealer was not in the list). Ordered on a Tuesday and it arrived the following Friday. It fits perfectly in the cutouts of the foam insert under the false trunk floor along with the EVSE.
 
#26 · (Edited)
The Bolt sales brochure does mention a tire inflation kit is optional in the US.

I just transferred the inflation kit I had bought for my previous LEAF to the Bolt - a Slime brand kit I bought at Walmart for about $25.

I originally had a factory supplied kit in the LEAF which I believe was Michelin branded. The bottle of liquid had a five year expiration date which I had failed to notice. Indeed, I got a puncture after the expiration date, and the liquid did not work. The tire leaked white gunk all over the ground through the puncture and stayed flat. The gunk from the kit did gum up the TPMS module and subsequently made the replacement tire slower to inflate.

I noticed the Slime brand kit does not have an expiration date that I can find.

Edited: to clarify the punctured tire was replaced.
 
#29 ·
The Bolt sales brochure does mention a tire inflation kit is optional in the US.

I just transferred the inflation kit I had bought for my previous LEAF to the Bolt - a Slime brand kit I bought at Walmart for about $25.

I originally had a factory supplied kit in the LEAF which I believe was Michelin branded. The bottle of liquid had a five year expiration date which I had failed to notice. Indeed, I got a puncture after the expiration date, and the liquid did not work. The tire leaked white gunk all over the ground through the puncture and stayed flat. The gunk from the kit did gum up the TPMS module and subsequently made the replacement tire slower to inflate.
I have the kit from my Leaf as well. I did not notice the expiration date which was 3/17 for a car I bought in 9/2013. Thankfully I never had to use it, but at least I can use the compressor in a pinch.
Thank goodness these things are run flat on the bolt.
 
#27 ·
What is the shelf life of Slime’s tire sealants?
Slime will last for four years from date of manufacturing when stored in its original packaging and placed in a cool, dry place. To determine the age of the sealant, locate the production date code above the label.

Here is an example: 8LX4500A18
8: Last digit of the year (i.e. 2018)
L: Month produced. A = January, B = February, L = December
X: Production Facility
4500: Sequential batch number of sealant
A: The sequence of batches ran that day. A = First batch, B = Second batch
18: Day of the month produced

Product produced prior to 2018 will have the date code stamped on the label in a different format. Here is an example: 09910151
099: Julian date (April 9th)
10: Year (2010)

What happens to Slime’s sealants after 2 years?
Slime sealant is a liquid that may dry out over long periods of time. For maximum puncture protection and optimal performance, we recommended that Slime be replaced after 2 years. For most tires and tubes, this will also be the time period for replacement due to wear and tear.