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My EUV Charging Cord Recall Experience

4.6K views 11 replies 11 participants last post by  SteveEngineer  
#1 ·
Just had the recall on the dual-plug EVSE that comes with the Bolt EUV resolved at my local dealership. It was a relatively painless experience.

I brought in the vehicle with the cord in the hatch and made my appointment to coincide with my 15,000 mile service visit to have the tires rotated. The service employee told me that they were going to test the cord to see if it had the defect that was causing shocks and if it failed the inspection then they would need to order a replacement cord for me.

Altogether, it took about an hour for everything to be done, but that included the tire rotation and 15,000 mile service inspection. When they called me back in from the dealership's cushy waiting room, they said that cord passed inspection so nothing further needed to be done for it.

The cost of the 15,000 mile service was $31 including tax.

Hope this is helpful for anybody scheduling their own visit for this recall.
 
#9 ·
The cost of the 15,000 mile service was $31 including tax.
Hmmmm....I haven't had any sort of service done since I've had my EUV....you've prompted me to make an appointment.
I should probably get a brake servicing done so that would be a good excuse to head in.
 
#10 ·
Specifically, the charging cords for certain 2022-2023 Chevrolet Bolt EUV vehicles are potentially affected by the recall, but cars made after September 22, 2022, are not impacted as they were shipped with updated charging cords.

The recalled items are part of the third-generation Webasto Portable Charging cords and have the part number 24044913. According to GM, “These charging cords contain incorrect software and may fail to discontinue charging if the ground connection is lost.” Furthermore, if an electric shock were to occur, the company says that it would be “very brief”: 1/40th of a second in limited circumstances.

Owners of affected Bolt EUVs were notified via email or regular mail and dealerships will inspect the charging cables and replace them if needed, free of charge.
 
#11 ·
Mixed experience. The woman who sold us a used 2019 Bolt LT was great. She answered all my questions as I regularly peppered her with email concerns. She went to far as to send me detailed service reports for the vehicle history. Service has been okay. I had a faulty charge cord so they lent me theirs out of their shop car (Bolt) until a brand-new replacement arrived fully covered under double warranty. They quoted me $670 on the replacement cost of said charger and said they were very difficult to get. GM's own parts website was listing for $550 and we don't live somewhere in the toolies. I found at least six dealer/parts internet websites where the cost ranged from $430 to $470. I understand markup and maybe they were trying to convey some other message about the cost and difficulty for THEM.

When picking up the new charger the parts counter was pretty clueless. Laughing... "Oh so that's some kind of filler?" Another asked a lot of questions which indicated he'd done no research and had no clue whatsoever about the Bolt as a product. A third when asked about the replacement interval for the AGM 12v. was clueless and evasive volunteering that "I don't think AGM's last any better than conventional lead-acid. I've had a conventional battery in my Harley for nine years and it's fine using a maintainer. I don't know how long they last." Oh well...