[zzzing]

Dealer says they updated the software on my 2018 for the iBooster clicking issue, so far so good, but I just got it back. I will update in a few days.

 

[zzzing]

No clicking today, seemed like I heard one possible click when I opened the door, nothing like the 10 to 20 seconds of clicks as before.

 

[Scott K.]

No clicking today, seemed like I heard one possible click when I opened the door, nothing like the 10 to 20 seconds of clicks as before.

Great news, zzzing, just what I've been waiting 8 months for...I'll check with GM on Tuesday and verify that it covers the 17's. Thank you for letting us know!

 

[pfrost]

I'll check with GM on Tuesday and verify that it covers the 17's.

Any word on this? Been waiting on this repair for months. It started happening a week before I was out of warranty. Had it in the shop where they couldnt replicate. Hoping they’ll still cover it.

 

[Scott K.]

Any word on this? Been waiting on this repair for months. It started happening a week before I was out of warranty. Had it in the shop where they couldnt replicate. Hoping they’ll still cover it.

Look upthread at zzzing's post #101, he included his work order for both the HVB recall and, item B, the reprogramming of his iBooster referencing Service Bulletin #20-NA-170. zzzing has an '18 but the Service Bulletin says the fix is for 17-18 models.

 

[zzzing]

Look upthread at zzzing's post #101, he included his work order for both the HVB recall and, item B, the reprogramming of his iBooster referencing Service Bulletin #20-NA-170. zzzing has an '18 but the Service Bulletin says the fix is for 17-18 models.

Still nice and quiet, seems to have fixed the issue, no more noises

 

[pfrost]

Service Bulletin #20-NA-170. zzzing has an '18 but the Service Bulletin says the fix is for 17-18 models.

Thanks for peeling that out of there. Wasn’t sure what the number was but now I’ll have that to reference when I call for the fix. Thanks all!

 

[captivabolt]

Luckily, you documented the problem before warranty ended. Can you imagine the owners that paid Fifteen Hundred plus for replacement of the module, out of warranty !
A software issue, not a module failure.

 

[ynohtna]

Anyone getting charged an hour labour for the ibooster software fix? I have my HVB fix scheduled in a couple weeks but I expected the ibooster to software to be included.

I also bought the extended 6 year warranty for my 2017 and they said the ibooster is only included in the base warranty.
What's the point of the extended warranty?? I bought it for this reason, new type of car, new electronics, probably will have some weird problems... Captain obvious I know, but Sales agreed with me at the time

 

[Sean Nelson]

I also bought the extended 6 year warranty for my 2017 and they said the ibooster is only included in the base warranty.

You should have the warranty language on the papers you signed - I'd go over it with a fine tooth comb to make sure that's really true. If it is, then I guess it just proves that you really need to read that stuff before you sign it...

 

[GrayWolf]

I have heard the clicking in my '18 Bolt. Took my car in for the Battery recall today and asked to also have the iBooster update applied. The dealer refused because they could not reproduce an admittedly intermittent (for me) problem. Of course, my warranty expires in a few months so that's not terribly convenient. It is frustrating and disappointing to have been turned down for a fix on a known problem that my wife and I experienced in our car.

Has anyone else had any similar experiences?

 

[captivabolt]

Dealers’s intelligence and integrity are absent. Since the thumping can be intermittent , I took several audio recordings on my iPhone and played them.

 

[EV Fan]

I have heard the clicking in my '18 Bolt. Took my car in for the Battery recall today and asked to also have the iBooster update applied. The dealer refused because they could not reproduce an admittedly intermittent (for me) problem. Of course, my warranty expires in a few months so that's not terribly convenient. It is frustrating and disappointing to have been turned down for a fix on a known problem that my wife and I experienced in our car.

Has anyone else had any similar experiences?

Keep in mind that the dealer has to play by GM's rules when making a warranty claim on your behalf. That being said, an intelligent dealer can and should find a way to get this taken care of. Especially since GM has issued a bulletin for this exact problem. Ask your dealer to refer to bulletin #20-NA-170.

 

[GrayWolf]

Keep in mind that the dealer has to play by GM's rules when making a warranty claim on your behalf. That being said, and intelligent dealer can and should find a way to get this taken care of. Especially since GM has issued a bulletin for this exact problem. Ask your dealer to refer to bulletin #20-NA-170.

I know that they have to "play by the rules". I specifically brought a printed copy of #20-NA-170 to them and they still refused to apply the fix due to them being unable to reproduce the problem. It didn't help my mood much that I'd scheduled an appointment to try to get both the Battery recall and the iBooster update taken care of on Saturday (scheduled via the website) only to arrive and be told "yeah, we don't have Bolt techs on duty on Saturdays. You'll have to come back anytime Monday through Friday." So I arrived early yesterday morning (for another scheduled appointment, to be clear), waited 3 hours for the work to be completed only to be surprised by the "no repro" dodge. Not the best "customer service" around, clearly.

 

[EV Fan]

I know that they have to "play by the rules". I specifically brought a printed copy of #20-NA-170 to them and they still refused to apply the fix due to them being unable to reproduce the problem. It didn't help my mood much that I'd scheduled an appointment to try to get both the Battery recall and the iBooster update taken care of on Saturday (scheduled via the website) only to arrive and be told "yeah, we don't have Bolt techs on duty on Saturdays. You'll have to come back anytime Monday through Friday." So I arrived early yesterday morning (for another scheduled appointment, to be clear), waited 3 hours for the work to be completed only to be surprised by the "no repro" dodge. Not the best "customer service" around, clearly.

Sadly, finding a repair facility (dealer connected or independent) who truly cares about their customers is no small feat.

 

[GrayWolf]

Sadly, finding a repair facility (dealer connected or independent) who truly cares about their customers is no small feat.

That is no joke. This has me thinking about what I might do when I am ready to upgrade or replace this car. One thing I can guarantee? I won't be recommending anyone to go to this dealership.

 

[ynohtna]

I got my high voltage recall and ibooster done on Tuesday. Charged me an hour for the ibooster. I did protest in the weeks before when I made the booking but they said GM Canada didn't make it a recall so it's not covered.
My 2017 is outside the 3 year warranty and my extended warranty doesn't cover this.... but would have to pay a deductible anyhow.
The dealership could've chose to eat the cost themselves as I bought my enclave and bolt from them and perform all servicing with them.

I get that the service dept needs to make their money somehow, but a software update to correct a known problem doesn't feel like the right way.

I don't know if I have the energy to fight this lol

 

[wmcneil]

I had the battery recall and the #20-NA-170 brake booster software update done last week on my 2017 Bolt. The dealer did not charge me any labor. I printed out the 20-NA-170 and left it in the car when I dropped it off...It has been my experience that the quality of customer service varies greatly from dealer to dealer, and even from visit to visit. GM has a huge challenge in front of it in order to compete in the years to come....I also bought a new Ford F250 this year, and have had the same greatly varying experience with Ford dealerships.....The traditional model of business for dealerships is, in general, despised by the average customer. This is part of the reason companies like Tesla and Carvana are doing so well. You can see that the traditional car companies are trying to force the dealerships to behave better, but seems like often it is only cosmetic changes that result.

 

[GrayWolf]

I get that the service dept needs to make their money somehow, but a software update to correct a known problem doesn't feel like the right way.

I'd have happily paid my dealership to get that update applied. So I'm a bit jealous.

 

[EV Fan]

The dealership could've chose to eat the cost themselves as I bought my enclave and bolt from them and perform all servicing with them.

This is a mindset I have never agreed with. I buy all my groceries from Kroger. I don't go in there and ask for free groceries just because I always shop there. Whether you like the dealership business model or not, they don't decide what is covered or not. GM does.